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“High End Shopping in Paris”

Galeries Lafayette Paris Haussmann
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US$13.94*
and up
Fashion Show at Galeries Lafayette
Ranked #105 of 2,255 things to do in Paris
Certificate of Excellence
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Attraction details
Fee: No
Recommended length of visit: 2-3 hours
Owner description: Visitors to this massive department store can find brand-name items of nearly every variety. Shop accessible to luxury fashion & accessories for men, women and children, enjoy exclusive services such as personal shoppers, concierge and tax refunds and indulge in restaurants and a gourmet epicerie.
Reviewed November 19, 2017

Beautiful 7 floor pyramid shaped mall that offers mostly high end merchandise with very impersonal staff. Had lunch here which was actually affordable and tasty - cafeteria style.
Was just getting decorated for Christmas which was lovely.

Thank Screwball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (5,875)
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"department store"
in 306 reviews
"shopping experience"
in 97 reviews
"tax refund"
in 70 reviews
"stained glass dome"
in 53 reviews
"rooftop terrace"
in 49 reviews
"beautiful store"
in 34 reviews
"main store"
in 27 reviews
"beautiful dome"
in 22 reviews
"luxury brands"
in 37 reviews
"shopping paradise"
in 22 reviews
"under one roof"
in 55 reviews
"high end shopping"
in 34 reviews
"louis vuitton"
in 43 reviews
"great shopping"
in 45 reviews
"top floor"
in 88 reviews
"opera house"
in 51 reviews
"macaroons"
in 47 reviews
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385 - 389 of 5,875 reviews

Reviewed November 17, 2017 via mobile

The Galleries are beautiful, the quality of the brands is super upscaled. The personel that works there is super nice and helpful. But I visited on a sunday and couldn’t barely walk, the place was madness, this wasn’t even on a holiday or high season. There were thousands of tourists, not a pleasant experience if your real intention is to shop. It is better to go to the brands separate stores at Saint Germain or Champs Elysees. Should try to go on a monday morning or something like that.

Thank almaescribens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galeries L, Community Manager at Galeries Lafayette Paris Haussmann, responded to this reviewResponded November 19, 2017

Hello almaescribens,

Thank you for taking the time to share your feedback. We're sorry to hear that you had a difficult time navigating the store. We do experience increased traffic during the summer and holiday seasons.
In order to facilitate your shopping, we've improved our in-store mapping app. Our concierges and welcome desk are always on hand to direct you towards the brand or items you're searching for.

I hope this has been helpful!

Kind regards,

Sara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 16, 2017 via mobile

Beautiful place! Rooftop is a must. Couple floors. A lot of shopping available in front of the Opera

Thank samuel8248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2017

I've been to Galerie Lafayette many, many times and I've always had a wonderful experience, however, the last time I was there, I was really appalled at the customer service I experienced. I was there in January and it was busy. I went to the floor where they sold souvenirs so I can take some home to family/friends in the US. When I asked one of the sales people (there were 3-4 women in a huddle in conversation) about the price, she rolled her eyes and grabbed the product out of my hands and proceeded to the register. Just exactly was her problem? Was it too much work for her? Was she not used to helping customers? Was it hard to just be nice to people? I don't understand why anyone would take a customer service position only to act like an immature, snobby and ungrateful brat. Managers - please train your CSRs properly. You are selling service as well as products. In this day and age, excellent customer service is key to a successful business.

Thank AnnCalifornia11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galeries L, Community Manager at Galeries Lafayette Paris Haussmann, responded to this reviewResponded November 15, 2017

Hi AnnCalifornia11,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations and assure you that this reaction is not what we aim to instill in all our customer service representatives and is not representative of our institution as a whole. We're very grateful for the business & loyalty of our international clients and our dedicated concierges and multi-lingual staff are here to serve you.

We hope you'll give us another chance to change this impression.

Kind regards,

Katelyn

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Reviewed November 7, 2017 via mobile

Full of wealthy tourists spending a lot of cash. Good for people watching (especially the roped off Louis Vuitton section - what even?!
Go to the free roof top terrace for a fabulous view of the city

1  Thank Dweezil28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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