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All reviews latin quarter coffee pods great location stay there again notre damme nespresso machine small elevator quad room walking distance to notre dame corner room subway station upon check housekeeping staff spoke english cafes and restaurants breakfast was included charles de gaulle airport
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Reviewed March 9, 2018

the room was super small but decently clean. The wifi, however, was horrible. Can't download things, very weak. There was also no laundry cleaning service and we had to walk across the street to do laundry. I feel like it was overpriced and not worth it. Location was ok and walking to main attractions was like 20 minutes.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclaudebernard, Directeur général at Hotel Claude Bernard Saint-Germain, responded to this reviewResponded March 12, 2018

Dear Guest,

We would like to thank you for your detailed comment regarding your stay at the Claude Bernard Saint-Germain.
We are delighted to read that you appreciated our privileged location.
Your opinion is very important for us and are sure that we shall share it with our team.
We apologize for the problem with wifi during your stay.

Regards,

Sandrine PRATLONG, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 8, 2018

We stayed two nights here with our 13 month old son. They provided us with a baby cot. We had a cute room on the corner of the building and had space outside, had it been warm enough we would have probably sat out there. The room was spacious and comfortable. It was also clean. The hotel also provided shuttle service to the airport for 16 euros per person. The location of this hotel is fantastic with only a 5-10 minute walk to the Luxembourg Gardens and Ile de la Cite. Plus all of the fantastic restaurants and cafes in the Saint Germain area.

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gerri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclaudebernard, Directeur général at Hotel Claude Bernard Saint-Germain, responded to this reviewResponded March 12, 2018

Dear Guest,

We would like to thank you for taking the time to share your comments on TripAdvisor regarding your recent stay at the Claude Bernard. Regarding your review, we are delighted that you had a good stay in our hotel and that you appreciated your bedroom and the location of our hotel.
We hope to welcome you back to the city of Light in the near future.

Kind regards,

Sandrine PRATLONG, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 22, 2018

This hotel is conveniently located near the RER B train that comes straight from the Charles de Gaulle Airport. Also very close to great restaurants, the famous Sant Germain Boulevard, Notre Dame, Seine River and Sainte Chapelle, all within walking distance. There are buses and subways couple of blocks away that takes you everywhere in Paris including Versailles.
Rooms are a decent size, bathroom was big and water pressure was great. Service was friendly and front desk was extremely helpful. I recommend this if you are looking for a charming centrally located hotel.

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Flavia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclaudebernard, Directeur général at Hotel Claude Bernard Saint-Germain, responded to this reviewResponded February 26, 2018

Dear Guest,

We would like to thank you for taking the time to share your comments regarding your recent stay at the Claude Bernard.
Regarding your review, we are delighted that you had a good stay in our hotel and that you appreciated your bedroom, the friendliness and efficiency of our staff and our location too.

We hope to welcome you back to the city of Light in the near future.

Kind regards,

Sandrine PRATLONG, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 24, 2018

i had the worst stay in your hotel!! i specifically asked in my booking to not put me in a noisy room. and you put me next to the elevator where everybody stands still to make a talk, where the cleaning lady puts all her stuff in the morning before she makes noise,
and in a room, where you could hear the water running all night through the tubes.. the beds were incredible small, as we booked 2 single bed-room to share and we had to separate them.
the filling of the sheet was disgusting, you could see the brown in it. the fridge lets in light in the night, even if you close the closet.
the walls are too thin, so when you put me next to a class of US teenage students, you can bet they will stay talking all night.
me and my colleague, could not sleep the whole night. and we came in for short work stay. it was ridiculous..and never like to use this word.

on top of this we paid for breakfast 2 nights. the second day at 710 am, i had to catch a train, so i asked the guy that works at breakfast room, if I could please grab a cup of coffee from the machine, that he of course already used because he was drinking cup of tea.. and he scoffed at me 3 times... like i was asking him to give me his leg. We are the clients and if i guy at this age, is soo disrespectful to people that pay a fair amount for their rooms and breakfast.. then he doesn't get it.

with all, i will never ever enter your hotel even if its the last one in Paris. this is the first time in 8 years that i write a bad review.

the guys at reception were amazing, those are your big plus. perfect, assertive help!

Room Tip: it really sucked!
  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Radouane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclaudebernard, Directeur général at Hotel Claude Bernard Saint-Germain, responded to this reviewResponded February 5, 2018

Dear Guest,

Regarding your comment about your recent stay with us, we inform you that we have taken good note of your comments which have been forwarded to our teams.
We have summoned the person in charge of the breakfast so that this does not happen again in the future.

Please be assured that the comfort and the satisfaction of our guests are our first preoccupation.
Thank you for your understanding and for helping us to improve our quality of service.

Best regards,

Sandrine Pratlong,
General Manager Hotel Claude Bernard Saint Germain

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Reviewed January 1, 2018 via mobile

We arrived at this hotel quiet easily but were confused why the reviews previously indicated this is a good location. If it is your first time and you want to see the sights it’s not. It was clean yet very old. I don’t think the pictures advertised as the rooms are the actual room. The people working In Reception and around the hotel were very nice.

Stayed: December 2017, travelled with family
Thank Salma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelclaudebernard, Directeur général at Hotel Claude Bernard Saint-Germain, responded to this reviewResponded January 2, 2018

Dear Guest,

Thank you for leaving a comment about your recent stay with us.
We are delighted to read that you have appreciated our staff, regarding the seniority of the hotel we are aware of this and that is why we are continuously doing work in this way.

Best regards,

Sandrine PRATLONG, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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