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“Some good, some bad....”
3 of 5 bubbles Review of Hotel Westminster

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Hotel Westminster
Ranked #219 of 1,796 Hotels in Paris
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Some good, some bad....”
3 of 5 bubbles Reviewed 16 January 2012

This hotel could be great. It is in a fantastic location, it looks the part from the outside and has a great potential. It just needs some refurbishment! The bathrooms are a nice size but old fashioned. The rooms need some freshening and some updating! The free internet was slow but if you pay, you can get a faster one. The bar staff, reception and housekeeping were efficient and helpful. But the breakfast staff really did not want to be there! The breakfast buffet was very good though! A friendly hotel with a lot of potential. Would I go back! Yes I certainly would!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucinda56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick I, General Manager at Hotel Westminster, responded to this review, 7 February 2012
Dear Hease,
I would like to thank you for having taken the time to share your experience at the Hôtel Westminster in Paris.
I am happy to read that you would certainly stay with us again on your next trip to Paris. You may rest assured that your comments have been shared with the team, especially with our breakfast team which has rarely been a cause of concern. Your comments have been of great help and the team members all wish to stress that this breakfast experience was an exception and not the rule. I, personally, and also on their behalf, sincerely apologize for this unfortunate situation.
Please feel free to contact me directly for your next trip to Paris, I will be happy to personally assist you and I look forward to the pleasure of welcoming you back to the Hotel Westminster.
Best regards,
Regis Lecendreux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
London, United Kingdom
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 27 December 2011

Very nice location, walking distance to a lot of great places, but the facilities in your room is quite old. Especially the bathroom. There is nothing worse than a luxury Parisian hotel price, with a 1980s old marble bathroom. The carpet - u can tell it hasn't been changed for a decade, just probably gone through it's yearly steam clean. If you don't mind the old part, and just wanted to be in a place near all your shopping needs, then this is a good choice. However, their one Michelin Star restaurant Le Céladon pulls them the points needed to balance out the oldness....
Overall hotel staff - courteous. (But do not leave valuables visible - 3 times I stayed there, 3 times my ipod went missing! They won't take your laptop, but that small gadget...ummm)

Room Tip: Ask for the inner court yard rooms.
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  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rocket4rocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
89 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 bubbles Reviewed 26 December 2011

Stayed at the Westminster for the sole purpose of shopping in Paris and it was great. Location of the hotel is excellent and we had a suite, which was very spacious. Despite the windows looking out to the main road, it wasn't noisy at all. The breakfast was fair, but very busy; friendly staff (reception).

Yes, the hotel is classic but not at all shabby. You either appreciate the French decorative style or you don't I suppose?

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Family-C-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 13 December 2011

Anyway, very good hotel. Conveniently located. Excellent room service. Very calm and friendly atmosphere.
I will back to Westminster hotel with my wife and little daughter with pleasure.

Thanks to all personnel!

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KamAero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gueret, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 December 2011

Lovely hotel, pleasant and efficient staff, beautiful room and bathroom. . The head office is also very impressively professional and efficient.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 December 2011

My daughter and I stayed in this very central hotel for 4 nights at the end of November and found it to be excellent. We loved the decor, the cleanliness and the breakfast. The lovely girls on the front desk were so helpful and delightful that it was a pleasure to greet them each day - nothing was too much trouble for them. We would certainly highly recommend this hotel to anyone wanting to stay in this great shopping area and with quick access to the metro it is perfect. It has true Parisian character and charm. Thank you to all the staff at the Westminister. Merci Beaucoup!

Room Tip: Don't expect large rooms in Paris hotels - unless perhaps you are going to stay at the Ritz or P...
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobynandSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
143 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 4 December 2011

I'm not sure why people love this hotel.

Yes, it has a stunning lobby. And yes, the bar/restaurant is quaint and the staff friendly.

But the rooms? I'm not impressed. They're decorated in 'classic' style which to me is just...old. Ugly, mismatched furniture and outdated wallpaper. The carpet was dirty in my room, linens shabby, beds lumpy. Tall ceilings mean the rooms feel large, but also that they are drafty and cold. The bathroom was FREEZING and I couldn't get the heat to improve at all, even after I called the staff to come investigate.

Ah, and to top it all off, I had a crying toddler in the room next to me, and the noise went right through the walls. The crying went on for hours and I never did hear any hotel staff come to see if there was anything they could do. (not a baby, a toddler.) No sleep that night.

For the price, there are just much nicer hotels in the area. Sorry guys.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 4 June 2013
Dear Guest,

Thank you for taking the time to share your valuable comments in regards to your stay.

Rest assured that your feedback is very important, since it gives us a clear and constructive vision of our service.

Please accept our sincere apologies and thank you again to help us improve the quality of our service.

We hope that we will have the pleasure of welcoming you again at the Westminster Hotel in Paris.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Westminster

Property: Hotel Westminster
Address: 13 rue de la Paix, 75002 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#42 Spa Hotel in Paris
#145 Luxury Hotel in Paris
#160 Business Hotel in Paris
#224 Romantic Hotel in Paris
#233 Family Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Westminster 4*
Number of rooms: 102
Official Description (provided by the hotel):
An utterly sophisticated choice that is without equal among the luxury hotels of Paris; the Hôtel Westminster is considered by many to be the Crown Jewel of authentic, historical Paris hotels. Named after the Duke of Westminster, who resided in this sumptuous property in the 19th Century, the Hotel Westminster is a luxury hotel offering magnificent rooms and suites. The Hotel Westminster also boasts elegant meeting venues and one star Michelin dining, which have proven popular with major figures from the world of the arts, business and fashion, who have been guests of the hotel. ... more   less 
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Also Known As:
Westminster Hotel Paris

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