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Reviewed August 21, 2017

We arrived and waited about over an hour because we booked a room for 2 adults and 2 children and they said we did not. Made us book a separate room on 2 different floors! So, now I am paying double what I expected, not happy at all! The phone didn't work so we couldn't call each other and the man had excuses that he was busy to fix. He came in to our room tried and then said sorry I have to go to work and can not fix right now. Well he never tried again! so we gave up asking! Finally, they put us at least on the same floor after a few nights into our stay. The hotel owners and staff smoke all day and the stench goes straight into your room, it's awful!!! Don't stay here if you want a pleasant place!!! Aside the rooms are super small and not comfortable at all...

Room Tip: Don't book here!
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank EMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 12, 2017 via mobile

I chose this hotel because it was close to the Paris Catacombs.
Just a 10 minute walk away so it was very convenient.
Friendly staff. They did their best with the English they speak and were helpful.
The bed was firm but comfortable. The pillows were great.
The room was clean but the bathroom unfortunately smelled like urine. Perhaps the smell comes from the pipes?
There wasn't much room to put our suitcases so I had to put mine partially in front of the toilet door.
The fan in the bathroom wasn't effective so our room was always humid.
The mirrors in the bathroom are about to fall off.
The owners smoked outside our room and made our room smell like cigarettes.
Other than that, the room was fine. We only stayed for two nights so it was ok.

Stayed: August 2017, travelled with family
Thank StephiFord88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 4, 2017

near the Metro,
Hotel Clairfontaine was a comfortable and quiet place
staff is very good
but this in not look like a hotel
breakfast is not good.
there are a lot of room in the big yard, is it hotel?
but quiet and comfortable.

  • Stayed: September 2016, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Saeed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 25, 2017

I recently stayed at this hotel for four nights as part of travelling around Europe. Upon arrival, we were greeted by a receptionist who spoke no English apart from "hello". Although not in the UK, this was the only hotel we had language problems with and if the hotel didn't have basic English service available then it should be highlighted; it became a real issue when we had requests and problems. When we needed help, we'd be replied to in French - even though it was obvious our language skills were limited - rather than having it passed onto staff that could speak English.
But it got worse. When attempting to check out, we were told that we needed to pay, even though we'd paid through Booking.com prior to our stay. Trying to explain this to another receptionist was met with no help or any communication whatsoever. As we panicked over being charged AGAIN (thus paying a grand total of over £1000), the woman at the desk even shrugged her shoulders, smirked and started laughing. She was nothing but rude and unhelpful, with ridiculously shameful manners. All she did was demand our money and once doing so, gave us a cold goodbye. No help, no understanding and no cooperation.
We are sure that this hotel has scammed us and I would advise people to not risk wasting money on a noisy and ill-mannered 'hotel'.

  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Faye W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 27, 2017

Hotel clairefontaine has perfect location and perfect personnel. I stayed there 4 nights and i feeled like my home. They helped me for everything and my room was so clean. I strongly recommend this hotel because of the location, good price and behavior's of people. This price is so cheap for this kind of hotel, it is difficult to find same quality and same price that s why i will prefer this hotel the next time.

Stayed: January 2017
Thank esragecilmez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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