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“Friendly staff, great location”

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Hotel Clairefontaine
Ranked #1,338 of 1,809 Hotels in Paris
Reviewed 7 September 2017

I have stayed at Hotel Clairefontaine numerous times over the years, and every time it's great. I typically bring a class of students with me, and the staff are all so kind, friendly, and helpful that the students begin to think of them as their French friends. Service is efficient, communication is quick, breakfast is served buffet-style for easy access, and the rooms are clean and comfortable. I'll continue staying here whenever I visit Paris.

Stayed: May 2017
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 208 reviews

Reviewed 21 August 2017

We arrived and waited about over an hour because we booked a room for 2 adults and 2 children and they said we did not. Made us book a separate room on 2 different floors! So, now I am paying double what I expected, not happy at all! The phone didn't work so we couldn't call each other and the man had excuses that he was busy to fix. He came in to our room tried and then said sorry I have to go to work and can not fix right now. Well he never tried again! so we gave up asking! Finally, they put us at least on the same floor after a few nights into our stay. The hotel owners and staff smoke all day and the stench goes straight into your room, it's awful!!! Don't stay here if you want a pleasant place!!! Aside the rooms are super small and not comfortable at all...

Room Tip: Don't book here!
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  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank EMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

I chose this hotel because it was close to the Paris Catacombs.
Just a 10 minute walk away so it was very convenient.
Friendly staff. They did their best with the English they speak and were helpful.
The bed was firm but comfortable. The pillows were great.
The room was clean but the bathroom unfortunately smelled like urine. Perhaps the smell comes from the pipes?
There wasn't much room to put our suitcases so I had to put mine partially in front of the toilet door.
The fan in the bathroom wasn't effective so our room was always humid.
The mirrors in the bathroom are about to fall off.
The owners smoked outside our room and made our room smell like cigarettes.
Other than that, the room was fine. We only stayed for two nights so it was ok.

Stayed: August 2017, travelled with family
Thank StephiFord88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017

near the Metro,
Hotel Clairfontaine was a comfortable and quiet place
staff is very good
but this in not look like a hotel
breakfast is not good.
there are a lot of room in the big yard, is it hotel?
but quiet and comfortable.

  • Stayed: September 2016, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Saeed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017

I recently stayed at this hotel for four nights as part of travelling around Europe. Upon arrival, we were greeted by a receptionist who spoke no English apart from "hello". Although not in the UK, this was the only hotel we had language problems with and if the hotel didn't have basic English service available then it should be highlighted; it became a real issue when we had requests and problems. When we needed help, we'd be replied to in French - even though it was obvious our language skills were limited - rather than having it passed onto staff that could speak English.
But it got worse. When attempting to check out, we were told that we needed to pay, even though we'd paid through Booking.com prior to our stay. Trying to explain this to another receptionist was met with no help or any communication whatsoever. As we panicked over being charged AGAIN (thus paying a grand total of over £1000), the woman at the desk even shrugged her shoulders, smirked and started laughing. She was nothing but rude and unhelpful, with ridiculously shameful manners. All she did was demand our money and once doing so, gave us a cold goodbye. No help, no understanding and no cooperation.
We are sure that this hotel has scammed us and I would advise people to not risk wasting money on a noisy and ill-mannered 'hotel'.

  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Faye W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017

Hotel clairefontaine has perfect location and perfect personnel. I stayed there 4 nights and i feeled like my home. They helped me for everything and my room was so clean. I strongly recommend this hotel because of the location, good price and behavior's of people. This price is so cheap for this kind of hotel, it is difficult to find same quality and same price that s why i will prefer this hotel the next time.

Stayed: January 2017
Thank esragecilmez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

Nice queit hotelvwith internal balconies facing a nice patio. Practical and confortable with fine breakfast. Walking distance to Montparnasse train station. Convenient easy access to Orly and CDG airport buses out of Montparnasse every 20 minutes. 10 minute walk

Nice friendly staff

Stayed: April 2017, travelled on business
Thank OtreblaSolrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Clairefontaine

Address: 11 rue Fermat, 75014 Paris, France
Region: France > Ile-de-France > Paris > Montparnasse
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1,338 of 1,809 Hotels in Paris
Price Range: $115 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Clairefontaine 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located between Montparnasse and Denfert Rochereau, the 3-star Hotel Clairefontaine stands proudly in the heart of the historic and cultural city of Paris near Montparnasse station. The hotel, which has recently been refurbished in a contemporary decor, offers a warm and personal service. A contemporary, cosy ambiance Whether you are staying in Paris for business or pleasure, book your single, double or triple room overlooking the street or the courtyard. Each of our 23 rooms offer the ultimate in comfort, a Wifi access and a flatscreen TV for a fantastic break in this capital city where peace and harmony go hand in hand. The hotel, situated in a quiet street, reflects all the charm of this Parisian district combining a modern and family ambiance. Montparnasse, the ideal base for exploring Paris Ideally located on the left bank in the 14th arrondissement, the Hotel Clairefontaine is the perfect base for discovering the capital's main attractions. You can start by visiting Montparnasse, a cultural and intellectual district popular for its theatres, cabarets and show rooms. Then you can visit Paris' famous monuments : : les Invalides, Montmartre, les Quais de Seine, le Louvre, les Champs Elysées, Notre Dame...easily accessible by bus and on the underground from the hotel. Are you looking for specific information about a museum, a show, a restaurant or bar? Our hotel staff are at hand to answer your questions and to advise you during your visit to Paris. ... more   less 
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