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“Just buy the macaroons and run”
Review of Laduree

Laduree
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Ranked #2,351 of 19,130 Restaurants in Paris
Cuisines: French
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Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Neighbourhood: Champs-Élysées
Description: Ladurée is to pastry and macaroons what Mozart is to music: indispensable. David Holder, Chairman of Ladurée and his father Francis Holder, founder of Holder Group opened in September 1997 a new Ladurée at 75 Avenue des Champs Elysees, recreating the refined atmosphere of the Rue Royale in one place, a symbol of "the art of French living." You will be fascinated by this timeless hotel of the style of Napoleon III, a refined and authentic place located on the most beautiful avenue in the world. On the ground floor, the ", the glass "Eiffel" and terrace have a showcase on the Champs Elysees. On the first floor a series of rooms dedicated to the muses of the time "Paeva", "Castiglione", "Matilda" as well as the Library and the Chocolate which offer different atmospheres reconstituted in the Second Empire style by the decorator Jacques Garcia.
Reviewed April 5, 2018

This is my third visit in Paris and Laduree. The first two times I was in Laduree were very pleasant. This time around, it was a horrible experience. I was seated at the outdoor area, and there were 3-4 staff around but it took them 10 minutes before I was attended. Then another 20 minutes before my bottled water arrived. Then another 20 minutes before my sandwich arrived, At this time, I was ready for the check, but of course I had to wait 20 minutes. Then I gave cash, and of course another 20 minutes before my change. There were only 3 other tables with patrons. Overall, horrible. I say just buy the macaroons and run.

    • Value
    • Service
    • Food
Thank GU96910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded April 20, 2018

Dear guest,

We are truly sorry to see you are disappointed of your last visit. Of course, it is unacceptable to wait as much as you waited during the service.

We are doing our best to offer you a great experience with a quality service, charming atmosphere and savory dishes. And we do apologize for this inconvenience. We are setting up correctives actions in order to improve our service.

We hope to receive you soon to offer you a great experience.
Best regards.

Arnaud Z.
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 - 170 of 3,485 reviews

Reviewed April 3, 2018

The experience takes you back in time. The service is excellent, however the food is average. The desserts are exquisite!

    • Value
    • Service
    • Food
Thank AnaLu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded April 20, 2018

Dear guest,

Thank you for sharing your experience.

We are glad to know you appreciated your Ladurée experience. We are doing our best to deliver you a great moment with our wonderful dishes and a quality service.

All our recipes are made with premium quality products in order to deliver you gourmet tasting. We hope to receive you soon!

Best regards.

Arnaud Z.
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Not important so much to visit this place, service is not good, you can waite for a long time. Desert is good, but it's possible to find the same at another place more cheaper and without waiting.

1  Thank Elena-Barbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded April 20, 2018

Dear guest,

Thank you for sharing your experience.

We are sorry that your visit at Ladurée Champs-Elysées did not match your expectation. Your experience does not represent the image of Ladurée.

At Ladurée, we are doing our best to offer you a great experience with a quality service, charming atmosphere and wonderful dishes. All our products are made with premium quality products in order to deliver you the best experience. The quality justifies our prices.

We hope to see you soon!
Best regards.

Arnaud Z.
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

Stop by at Laduree in between exploring the magnificent Champs Elysees to grab a wonderful cup of hot chocolate and to savour their pastries and macaroons. Service is good and the you cannot beat the experience of indulging in your favourite delicacies on Champs Elysees. A must visit even if to grab a macaroon and an eclair !

    • Value
    • Service
    • Food
Thank Manasi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded April 20, 2018

Dear guest,

Thank you for sharing your experience.

It is a pleasure to know you appreciated so much our macarons and delicacies. We are using the best products in order to offer you a wonderful culinary experience.

Expect to see you soon!
Best regards.

Arnaud Z.
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

I bought several macaroons and ate them as a special treat each day. I loved the texture and flavor. The cookie was crisp and melted in the mouth. The filling was light and in the ones I bought was not cheery but enhanced the texture and flavor of the cookie.
I brought a candy bunny back and we ate it Easter Day. We were all surprised when we heard it rattle. Small chocolate shapes were enclosed by the rabbit. The rabbit truly melted in the mouth not on the fingers.
Hope to experience more products later and order macaroons for the family online.

Thank CherieP128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded April 20, 2018

Dear guest,

Thank you for sharing your experience.

We are truly happy you enjoyed your Ladurée experience, for our macarons and Easter chocolates. We are doing our best to deliver you the best taste by using premium products. We hope to see you tasting our products again!

Best regards.

Arnaud Z.
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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