I was in Toulouse on business and traveled from Park City Utah. Upon arrival I met Jessica at the front desk and thankfully she spoke very good english. She was able to point me in the right direction for something to eat, safe areas to walk around and points of interest. I was very tired after traveling for 24 hours and I was trying to stay up long enough to fall asleep in the evening in efforts to adjust my internal clock to the 8 hour time difference.
Upon my return to the hotel Saturday evening, I was exhausted and not interested in dinner just sleep. Jessica kindly told me that the restaurant across the street would make me a dinner and that eventhough they do not offer room service, that she would walk over and pick it up and deliver it to my room so that I could rest in my room and not have to sit at a restaurant. After my meal, she arranged to have the dessert that came with my meal prepared at that time so that when it was brought up to my room it would still be warm!
I have stayed at very nice hotels through my business travels. Some with more updated rooms and services than those offered at Hotel Ours Blanc Centre, but I have never received the kind of personal care from anyone like what I experienced during my stay from Jessica. She went above and beyond what is required of her job and I can't thank her enough. It made all the difference to me and I will continue to stay at this hotel because of it, as well as telling my colleagues to do the same. I hope you have the opportunity to meet Jessica and find out for yourself what a wonderful person she is. Any establishment would be lucky to have her on their team.
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