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“Watch out they scammed us” 1 of 5 bubbles
Review of NordHotel Citotel

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NordHotel Citotel
Ranked #81 of 106 Hotels in Lille
Staffordshire
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Watch out they scammed us”
1 of 5 bubbles Reviewed 23 October 2009

The hotel claimed that our booking was cancelled by their agent. As our arrival was 10 at night we were given the choice of paying again double the amount or finding somewhere else. When we contacted our agency they had not cancelled the booking but did agree to refund us what we had paid them. They have now removed this and all associated hotels from their booking lists.

  • Stayed September 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank m50lws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 reviews from our community

Traveller rating
    5
    40
    49
    15
    19
See reviews for
26
24
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37
Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    2.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Paignton, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 18 August 2009

We travelled via Eurostar and got the Metro-the stop is about 10mins walk from hotel. The staff were very pleasant and obliging,room clean. Breakfast was delicious- as efficient little lady runs the breakfast and does a good job with replenishing the buffet . The area I admit seemed a little intimidating near the metro but we found no problems and walked around the hotle area which was residential with a few north african restaurants/takeways. When you approach the metro from the hotel on the right hand side there is the most fantastic park and botanical garden with a palmhouse -open 9-1pm. There was no one else looking around-shame.If you are in Lille check out the Zoo- it is free and there are plenty of walks alongside the canal beside it.(cycle way too)

  • Stayed June 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank julie260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North east England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 January 2009

The hotel was bleak and dark. Hotel room stunk of smoke and the flowery air fresher did not help the odour.

Cheap it may have been but you still expect a level of cleanliness and this hotel did not have it.

There where marks on the blankets (goodness knows what thay were) and the room paintwork had not had a cloth on them since it was built.

As a travelodge user this hotel has a lot to learn about being a 2* rating.

We even smelt when we came out of this hotel.

Stayed October 2008
Helpful?
1 Thank DaisyMae05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lille hotels

uk
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 19 October 2008

The Nord hotel was the most discusting place I have ever had the displeasure to stay at. We checked in for a 3 night stay and only stayed for 2 hours and proceeded to sleep in our rental car. our car was much nicer!

The smell in our room was absolutely revolting (of smoke covered up with air freshner - bearing in mind the sign on the door stated that it was a no-smoking room), the pipes, paintwork and skirting boards etc had never been damp dusted in 20 years. I have never been so discusted in my life. I am all for budget and cheap as I travel loads on a budget, but there is no excuse for dirty, unclean and smelly - I would have rather slept have slept in a unfridgerated mortury. The hotel was the type of place you expect to see on a horrer film - watch the film derailed and you will understand.

Does anyone visit these places prior to advertising them on websites for travellers to book?

  • Liked — The secure car park
  • Disliked — Everything
  • Stayed October 2008, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ditzy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 February 2008

I have nothing to complain based on that chep price.
Hotel staff very friendly and efficient. Clean towels daily.
Room is nice, have private and free parking and also free wireless!!

  • Liked — quality for price and staff
  • Stayed January 2008, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank alphanso_mex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 19 October 2007

For once I have to side with the bleakest reviews - this hotel (never mind the surrounding area) is just not acceptable. I had one of the dingiest, smoke smelling tooms I ever been faced with together with a shower which leaked all over the bathroom. Yes its cheap and the breakfast (optional) was adequate - but there's no excuse for such low standards.

  • Stayed October 2007, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MCHLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 September 2007

A very cheap but generally ok hotel based in one of Lille's less prosperous areas. The area can be a little intimidating, but it's nowhere near as bad as the other reviews suggest as long as you exercise the same basic common sense that you would elsewhere.

The rooms themselves are pretty basic, but clean and functional. There's not much going on in the locality and entertainment on site is limited to a mini-bar and a pool table, but the metro is five minutes walk and only around twenty to the centre of the city.

Essentially, it's a no thrills place that represents value for money and covers the basics well enough.

  • Liked — Cheap
  • Disliked — Nothing really, it was fine
  • Stayed August 2007, travelled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank robin_trott_hoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NordHotel Citotel

Property: NordHotel Citotel
Address: 48 rue du Faubourg D Arras, 59000, Lille, France
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room
Hotel Style:
Ranked #81 of 106 Hotels in Lille
Price Range (Based on Average Rates): $
Hotel Class:2 star — NordHotel Citotel 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Nord Hotel Lille

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