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“Old School” 4 of 5 bubbles
Review of Hotel Barriere Le Royal Deauville

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Hotel Barriere Le Royal Deauville
Ranked #5 of 29 Hotels in Deauville
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
102 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Old School”
4 of 5 bubbles Reviewed 30 January 2012

The Royal obviously is trying to retain some sort of old school style of luxury. I found the room a bit cramped and cold. The food was very expensive, but I don't count that against the Royal since that is obviously what you are looking for when you stay at a Barriere property. Unfortunately I was here during the winter so it was very hard to tell what the hotel would feel like with more hustle and bustle. However, they were doing some maintenance which was irritating at times. But, I must understand that this is the season to keep the property updated. I am back in Deauville again now though and it is funny because the same scaffolding that was up last year is still up today!
The gym opens rather late if one happens to be into that. But I used the long mornings reading and enjoyed the fantastic (for Europe) breakfast. The bar wasn't open very late, but again this is likely to it being off season.
I found it to be overpriced for what it was. Yet, if you are coming to Deauville, you likely are not hurting for $. The view from my room was a street view, but if you really tried you could see some ocean.
All in all, it is a cool experience. But this year I chose a much cheaper hotel that I like just as much and is right around the corner.

  • Stayed February 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 4projectmayhem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 2 February 2012
Dear 4projectmayhem,

First, I would like to thank you for chosing the Hotel Royal in the first place.
Then, I do understand your concern regarding the food but to be honest I do not understand as our restaurants are closed
as well as the Hotel from beginning of November to beginning of March. We open for groups and meetings only not individuals.
This is why we do have some works onsite. This year, we are doing the right wing and last year, we have done the left.
But not the same side. The works are usually over before the Opening in March.
Regarding, the prices, it must be the bar, it is our concern to have the same value as our standards, which is a Five star Hotel, part of Leading Hotels of The World.

I wish this replies to your comments and I do hope to see you at The Royal Barrière during the Season, when everything here comes to life.

Laurent Roussin
General Manager
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1,090 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
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English first
Paris, France
Level Contributor
58 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
2 of 5 bubbles Reviewed 1 October 2011

Many travellers like the Royal for its old world charm and location. Both valid points. As for me, these are the only points. After a wonderful reception by Julien at the front desk. We were shown to our very warm "sea view" room, which was in fact located overlooking an apartment block, beyond which if you crane your neck you may see the sea. The bed was comfortable enough, but the bathroom was quite sterile and poorly equipped. One bath towel per person and a bottle of liquid soap attached to the wall of the shower. 2 star amenities at 5 star prices. The room warmed up progressively during the day due to the fact that there was no air conditioning -- sleeping was close to impossible because the only way from keeping the light from the adjacent apartments streaming into the room is by closing the plastic shutters, killing any air flow. After a very poor night's sleep we went down to the pool, which was relatively empty at 11 am. The attendant informed us that all of the loungers were taken. Imagine that, a 5 star hotel where the lounge chairs are pre-reserved - and - cost € 30 for the day. Unbelievable. Our jaws dropped. In my travels around the world, I have never encountered a pool at a 5 star hotel that does not, at the least, allocate two chairs per room, free of charge! At check out, when asked if we enjoyed our stay, the answer was a resounding "no". We just wanted to get out of there, but upon hearing our dissatisfaction the desk clerk called the duty manager who called the general manager -- again, we really did not want to have the conversation and listen to vague apologies. Things got a bit out of hand when the general manager started his response about the pool policy with "The problem is...." We did not want to hear about the problems of the hotel management. We came to this hotel to not have problems, to not hear about other people's problems, and to not have to deal with management's ineptitude. There was the option of the beach - where it should come as no surprise that the hotel has no amenities available (parasols, loungers, towels....) - but there was a science-fiction like infestion of flies that made sitting in the sand impossible. The Royal has been sitting on its laurels way too long, and they have faded. Luckily, there are an increasing number of upscale options available in Deauville. A number of boutique hotels have opened which are lovely - so one can avoid the Barrière empire if planning ahead is an option.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank voyageur à paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 9 October 2011
Dear Voyageur à Paris,

First of all, I would like to thank you for choosing the Royal Barrière for your recent stay in Deauville and take this opportunity to thank you for your feedback you shared with us and for the kind words regarding Julien our receptionist
We have experienced very high temperatures during your stay at the Royal which made the delights of our October’s guests. We also have made fans available to our guests inconvenienced by the heat so you should have let us know and we would have done the same for you.
You booked for a superior mer room which is a partial sea view because it is located on the side of the hotel.
Regarding the complimentary set of product available in your room, i am very confused with your remarks since we offer in addition to the ultimate hair and body gel in the soap dispenser, make up remover, shampoo, shower gel, sugar bath, Hermès eau de toilette… Again, our housekeeper is at your disposal if you need additional products during your stay.
Concerning your « poor night’s sleep », we could have put some blackout curtains in order to keep the shutters opened without the light’s inconvenience, if you have let us know.
The access to our pool is totally free but we are renting lounge chairs 20 euros a day and this cost was also reviewed in october which was 15 euros for the whole day. The price include the pool attendant service, a solar cream, refreshing towels and a fruit’s granita twice a day. Our lounger can only be reserved day by day directly with the pool attendant. We only have 80 loungers for more than 400 guests when the hotel is fully booked, for that reason we can‘t allocate two chairs per room.
On your departure, you mentioned you lack of satisfaction and for that reason the desk clerk called the front office assistant manager in order to receive your comments and then called the deputy manager. The entire team pledges to provide each of its guests with excellent service and we are sorry to have failed on this occasion.
I am sorry that these unexpected matters marred your visit and we do hope you will give us the opportunity to show you that these incidents do not reflect the high standards of service we provide.

I hope i will have the pleasure of welcoming you back soon,

Sincerely,

Laurent Roussin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Capri
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 August 2011

The Royal Barriere is by far the best hotel in beautiful Deauville. The hotel is a palace hotel a la francaise with some beautiful contemporary touches. The lobby, bar, and restaurants are wonderful,the atmosphere distuinguished,and the rooms gorgeous. Also the piano player is among the best in any hotel we have been to.
It s a five star luxury hotel all the way with exemplary service and very skilled concierges. We loved the Royal,and Deaville and will definitely be back soon.Its sister hotel Normandy is good as well but the Royal is much better and in a different league.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelfanCapri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 14 August 2011
Dear TravelfanCapri,

We are absolutely delighted that you enjoyed the hotel and its services! Thank you very much for sharing your impressions.

Thank you very much as well for congratulating the concierge team and Mario our piano player. I have shared your words with them and thanked them for their outstanding service. Personalised service to our guests is very important to us and we are proud that Dominique Ferron, the Head Concierge and his team met these goals.

We are very much looking forward to welcome you back to Deauville and hope that we will see you at the Royal Barrière!

Yours sincerely

Laurent Roussin
General Manager
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Paris, France
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 3 August 2011

Lucky us that we spent only 24hr in your Royal, I cannot imagine what other misfortune would have crossed our way if we’d stay longer…

Arrived on August 1st at12hr, our room wasn’t ready, the reception clerk informed us that check in is at 15:00hr, and she asked for our mobile phone Nr “to alert you when the room will be ready…”

We thought to “wait” in the pool area till the room will be tied, but… it cost €15-30/person to access the pool (not really mentioned on the site… During stays at the Hotel Royal Barriere guests may take advantage of the private pool and the fitness centre, as well as bicycles available to ride round Deauville in complete freedom…

After lunch (14:30hr), we came back; the room wasn’t ready and reception informed us that it will not be ready before 15:30 though, we had been told check-in time was at 15:00 (couldn’t find such basic info on the Web site), lucky us Tiphaine was here, she changed the original room allocation and conducted us immediately to our room, we appreciated that (unique) positive welcoming.
The room 546, is nice, well situated with nice view…
Walking into the bathroom, we were welcomed by several black hairs (my wife is blond) lying on the sink as well as around the bath, and when using the shower the clogged shower system sprinkled all around…
“Enjoying” creaking? it’s the right place, each and every hinges in that room, creaks, unbelievable! The Royal maintenance didn’t hear about the fact that from time to time you need to grease the hinges…

Late afternoon we decided to enjoy a five O’clock coffee in the little garden, good plan, the weather was great and the plan was perfect, but… the waiter service was so amateur, so slow, forgetting the paper- napkins (after a reminder), making two mistakes on the bill and the best was when another waiter came to clean the restaurant windows, spraying his blue smelly liquid almost on our cakes, what a treat!

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank MDWaysman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 20 September 2011
Dear MDWaysman

I apologize for the bad experience you had at the Royal Barrière during your stay in Deauville. I am utterly embarrassed about the situation we put you in and apologize for the inconvenience it caused to you.
Following your mail and fax, i sent you an answer to all those unexpected matters and hopefully you will take advantage of the offer I made.
I do hope you will give us the opportunity to show you that these incidents do not reflect the high standards of service we provide.

I am very much looking forward to welcome you back to Deauville,

Sincerely,

Laurent Roussin
General Manager
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kent
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 30 July 2011

Forget about the niggling things like the small room and no a/c because the rest of this magnificent hotel is memorable. The staff and service are 5 star. It is very expensive but worth every penny. A meal for 2 was180 euros with a couple of drinks. Bar snacks start at €23 but to take in the atmosphere of this grand hotel from a bygone age is worth it. I will be back and be sure to upgrade my room. It is central to everything in this hidden gem, Deauville. We even had a basil fawlty moment when my son ordered "eggs florentine" at breakfast. 2 fried eggs turned up then 10 minutes late 1 boiled egg. Everyone laughed because the magnificent surroundings completely make this trivia.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sam95Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 9 August 2011
Dear Sam95kent,

First of all I would like to thank you for choosing the Royal Barrière during your last stay in Deauville and for taking the time to share your feedback with us on TripAdvisor.

I already forwarded it to the entire team and needless to say that they are very happy that you enjoyed your stay with us and the service they provided.

We are very much looking forward to welcome you on your next vacation in Deauville,

Sincerely,

Laurent Roussin
Manager
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Cambridge, United Kingdom
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 21 July 2011

Hotels of the Barriere group, including the Royal together with Normandy and Hotel du Golf, comprise the most prominent luxury accommodation in the chic though somewhat passe resort city of Deauville. On a number of occasions throughout the year the city's top hotels host a wide array of celebrities from prominent politicians to movie starts who come to this city renowned for international summits and film festivals.

The Royal is conveniently located in the heart of the attractive city center overlooking the beach right next to the upscale shopping area and the casino. There is a small outdoor swimming pool with pay per use sunbeds.

However, despite the imposing outside appearance and grand central hall, the interior of the rooms fails to make a lasting impression. Marble bathrooms, substantial beds, views overlooking the beach or the city.. but generally nothing too special to set it apart from most other four/five star hotels. The interior furnishings and decorations of standard rooms are fairly unremarkable. For a top hotel in the region of Normandy, renowned for its architectural and artistic creativity, it would be fair to expect a little more. Standard rooms at the nearby Hotel du Golf are also fairly larger than here.

The restaurant, while upscale and pretentious, also failed to make a striking impression though the quality was certainly not bad.

Overall a good hotel, but strives to represent itself better than it is. Perhaps, as a city of Deauville itself it comes alive on a few occasions in a year when an event takes places and after reverts to its ordinary existence. If travelling by own car it's probably best to stay at Golf Barriere located in the countryside but only few km away.

  • Stayed August 2010, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank constantino3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 9 August 2011
Dear CONTANTINO 3,

I would like to start by thanking you for taking the time to share your review on Tripadvisor and for the interest you showed in the Hotels of the Barrière group.

Please make sure I have taken your remarks into great consideration and that we continually work with our team to improve day by day the quality of service for our guests.

I hope I will have the pleasure of welcoming you back soon at the Royal Barrière.

Sincerely,

Laurent Roussin
Manager
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Wolverhampton, United Kingdom
Level Contributor
585 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 1,988 helpful votes
3 of 5 bubbles Reviewed 1 July 2011

This hotel really is a Grand old lady from a different era, a lot of earlier reports indicated she had maybe seen better days? I can only report on my room on the 7th floor, The room was large and decorated in a period style, although some of the woodwork was a little tired generally the condition of decoration was good. The bathroom was large and spacious. The only drawback being there was no air con, which made for a poor nights sleep,Bar area was was very nice, If i have a complaint it would be the prices in the bar, which were more than expensive! Breakfast was good, but as usual in most continental hotels, there was no boiling water to make a proper cup of tea!
I did not pay for the room as i was at a business convention, but it's hard to see any value for money in the published room rates.

  • Stayed June 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Back9Bailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDdirection, Directeur général at Hotel Barriere Le Royal Deauville, responded to this review, 16 July 2011
Dear WULFIE,

Following your stay at our hotel, you were kind enough to share your feedback for which we would first like to thank you.

I am very glad that you enjoyed your room. I took note of your comment regarding the air conditioner and I apologize for the inconvenience.

I look forward to having the pleasure of seeing you again soon,

Yours sincerely

Laurent Roussin
Directeur
Report response as inappropriate
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Additional Information about Hotel Barriere Le Royal Deauville

Property: Hotel Barriere Le Royal Deauville
Address: Boulevard Cornuche, 14804, Deauville, France
Phone Number:
Region: France > Normandy > Basse-Normandie > Calvados > Deauville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Deauville
#3 Family Hotel in Deauville
#3 Business Hotel in Deauville
#3 Spa Hotel in Deauville
#3 Luxury Hotel in Deauville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Barriere Le Royal Deauville 5*
Number of rooms: 247
Official Description (provided by the hotel):
Majestically overlooking the beach in Deauville, the Hôtel Royal Barrière is an enchanting palace, a wonderful little gem for exceptional stays. Impeccable hospitality, refined decor, subdued ambience, gourmet restaurant... everything here revolves around luxury, peace & quiet and elegance. ... more   less 
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Also Known As:
Royal Barriere Deauville
Royal Barriere Hotel Deauville
Hotel Barriere Le Royal Deauville Normandy, France

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