My husband and I visited this restaurant on the Saturday evening 30th September. The visit began well, we were welcomed and taken to the pleasant upstairs restaurant. Not crowded here as some reviewers had described. The waitress appeared and failed to offer us a pre dinner drink, gave us the menu and told us about the bouillabaisse special, unsmiling. Oh well, we made our choices. Starters were lovely, gazpacho with garlic fried shrimp and calamari carbonara. Wine list expensive but it was going to be good so we chose a Sancerre for 45 euros, by no means the priciest. Mains arrived, Dave chose the turbot which added an extra 10 euros to the price of the 39 euro menu, I chose the red gurnard. Presentation was beautiful. Quality was very good. UNTIL...from the pretty flower on my dish, when I was a quarter way through it, a very active slug showed itself. I picked it up on my finger and tried to get the attention of the waitress who was at the next table. After waiting for her I gave up and summoned a young passing waiter. By this time I had put the slug on the table and he was, in slug terms, fairly zipping around. The waiter took away my meal and cutlery, leaving Dave to finish his half eaten turbot and also leaving the slug. He didn't say a word. Oh well, looks like I'll just be moving onto the cheese and dessert. A few minutes passed and I managed to get the attention of our waitress and pointed out the slug and its trails over our table. She scraped it away with a knife. Again no apology. The waiter returned and asked if I wanted to have anything else. Not wishing to eat on my own, as Dave had had to, I said no, but then he brought over a replacement meal, forgetting the cutlery...It was very nice but of course the evening had lost its edge by then. Cheese was ok and puddings nice.
At no point did we make any fuss. Why would we do that and spoil the evening for fellow diners and ourselves? Surely an establishment of this quality would behave in an appropriate manner with an issue like this?
The bill arrived. No adjustment on the pretty hefty price. No offer of a complimentary calvados or similar. Even more upsetting no apology whatsoever. We left €133 poorer and disappointed.
Rarely indeed that I would give a poor review but I felt this warranted it. 3 stars only because the food was very good, except for the wildlife, but service was quite astonishingly lacking.
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