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“Appalling service”
1 of 5 bubbles Review of Hotel Heritage

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Hotel Heritage
Ranked #9 of 10 Hotels in Cognac
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Appalling service”
1 of 5 bubbles Reviewed 13 August 2006

We called in for a leisurely lunch during a sight seeing visit to Cognac. How disapppointing! After a 30 minute wait the first of our party of eight was served. It was to be an hour before the last of us had our meal.
The serving staff wanted only to blame the kitchen - there was no desire to own the problem, just a shrug of the shoulders and lame excuses about the equipment being out of order (although people at adjoining tables were being served identical meals).
If you are looking for a meal there are far better - and friendlier - establishments in Cognac.

Stayed August 2006
Thank delian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 July 2006

I stayed in the Hôtel Héritage in July 2006 with my husband, and I really recommend this establishment. It is in a grand old building with some parts from the 16th century, but has been done up with fun colours which contrast nicely with old oak floors and mosaic tiles in the reception area. For once I thought that the website gave a right impression of a hotel!

The hotel itself is a 'bustling' place with a dynamic atmosphere and very nice staff who seemed to enjoy working there. There is a very good inexpensive bar (with of course a large selection of cognacs) and an excellent restaurant which offers you the possibility to eat outside in a nice back garden when the weather calls for it.

Our room was very large, and spotlessly clean, with very nice décor. The hotel doesn't have aircon, but there was a fan in our room, which made it livable in the hot weather.

The hotel offers many nice touches, amongst others:
The possibility to hire bikes (if you give notice 72 hours in advance)
The packing of picnic baskets
Laundry and pickup services

All in all an extremely nice place to stay, and with excellent value for money!

Stayed June 2006
2 Thank Tjorven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Heritage

Property: Hotel Heritage
Address: 25 rue d Angouleme, 16100 Cognac, France
Region: France > Nouvelle-Aquitaine > Charente > Cognac
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #9 of 10 Hotels in Cognac
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Heritage 2*
Number of rooms: 19
Reservation Options:
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Also Known As:
Heritage Hotel Cognac

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