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4 - 9 of 328 reviews
Reviewed September 9, 2015

Well it is a Campanile and, as such, is just the same as any other, been to one and you've been to them all.The room was small, bed ok and a nice bathroom with a superb shower. However the air-con unit stank of stale cigarette smoke probably because its filter had never been cleaned. The food in the evening was pretty good but the quality of the salad bar went downhill halfway through my stay. The breakfast is all cold and hardly enough choice at all, the French Hotel managers should go stay in Spanish and, dare I say it, English Hotels where they will find out about offering a proper Breakfast. The staff were all brilliant, very friendly and good at their jobs. By far the worst aspect was the free Wi-Fi which, in a word, was pathetic. if you got 30 mins online in one go that's as good as it got. as a comparison I logged on to the free Wi-Fi at Amsterdam Schipol Airport on the way back and it was excellent, so it can be done Campanile!

Room Tip: They,re all Motel style and outside, stay away froom the car park.
  • Stayed: September 2015, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Eric A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien S, Responsable commercial at Campanile Aix En Provence Ouest - Jas De Bouffan, responded to this reviewResponded September 19, 2015

Dear Sir,

We thank you for having taken time to share with us your opinion.
Being in an approach of constant improvement, the customers' notices are welcome.
We are sorry that rooms did not answer your expectations.
We set up everything to solve the problems.

By hoping to see again you in our establishment.

Yours sincerely
Claire et Kévin
Adjoints de Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 20, 2015

I was greeted very poorly, given a room near the highway and wasn't thrilled with any of the amenities. For the price, I would have expected much better service, a nicer room or at least not to hear trucks passing throughout the night. I couldn't use the wifi and the front desk was unhelpful in providing directions.

  • Stayed: June 2015, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien S, Directeur général at Campanile Aix En Provence Ouest - Jas De Bouffan, responded to this reviewResponded August 23, 2015

Dear customer,

Thank you for your feed back.
I'm really sorry for the problem you meet with our internet connexion.
For information, we are going to change our internet installation in a few weeks.
Hope to see you again.

Best Regards

Sébastien S, directeur d'exploitation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 12, 2015

We really enjoyed our stay. The staff is so kind and so efficient that we will comme back.
The food is so good that you dont need to go to any other place. Congratulations to the chef! The rooms are quite OK, clean, A/C , and no noise!

Room Tip: Accueil du staff remarquable! Restauration excellente ! Une étape à ne pas manquer
  • Stayed: August 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank VDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien S, Directeur général at Campanile Aix En Provence Ouest - Jas De Bouffan, responded to this reviewResponded August 17, 2015
Google Translation

Bonjour,
Je vous remercie d'avoir pris le temps de nous faire partager vos impressions.
C'est avec plaisir que je constate que vous avez apprécié l'ensemble de nos services et espère vous revoir prochainement parmi nous.
Bien cordialement,
Sébastien S, Directeur d'Exploitation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2015

We had to check the room price three times because when we saw how awesome the room was we couldn't believe it was so cheap.
Clean, supplied with everything needed and even more than that. You even have a tea set with milk and stuff ready to use in the morning.
Food was delicious and affordable, breakfast totally worth the price since you can eat so much of everything.
The girl at the reception was absolutely nice and kind and spoke a fine English.
Definitely satisfied!

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Campanile.com - Louvre Hotels Group
Thank Francesca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien S, Directeur général at Campanile Aix En Provence Ouest - Jas De Bouffan, responded to this reviewResponded August 17, 2015

Hello,
Thanks for your comment.
I'm really happy that you enjoyed your trip with us and hope to see you again.
Best Regards
Sébastien S, Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 8, 2015

Well, this is a difficult one. When you arrive you feel like in one of thiose american crime movies where someone gets killed in a cheap Motel. But then, the hotel has its own charm. The room is very basic (small, not super clean, no fridge) and I would not recommend a two weeks holiday. Fine for an overnight stay especially when you arrive by car (lots of free parking right in front of the rooms). The front desk was very nice and helpful. Easy check in and check out. A bit too far to walk to the center of Aix but if you have a car it is 5 minutes only. If you look for an easy stay for one night and then continue your journey, it is good value for money (prices are very reasonable). If you want luxury, do not stop here;-)

Stayed: May 2015, travelled as a couple
1  Thank BigMan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sébastien S, Directeur général at Campanile Aix En Provence Ouest - Jas De Bouffan, responded to this reviewResponded June 14, 2015

Hello,

Thank you very much for your feedback,
Hope to see you again.

Best Regards

Sébastien S, Directeur d'Exploitation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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