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All reviews train station odd arrangement detailed information small kitchenette outdoor dining excellent place to stay weary travelers living room excellent location mini kitchen stayed for nights hotel lobby three rooms will stay there again walled city comfortable beds hotel is perfect
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Reviewed October 2, 2015

This property is convenient to the train and Avignon. And when Phillippe gives you advice, please take it: he knows what he's talking about. His advice ranged from things to do, wine to drink, and restaurants to patronize. And he was on the mark for each one. Also, for Americans, the rooms are at a level you are accustomed to. Stay here: you won't regret it!

Room Tip: Stay here!
  • Stayed: September 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Liz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHILIPPE D, Responsable réception at Thames Residence Hotel, responded to this reviewResponded October 3, 2015

Dear Mike and wife,

Thank you for your nice review about your stay with us last september ! Thank you very much for your excellent notation ! And even, as you had stayed in two different 4 stars hotels in Avignon center on the 4 ones which exists, your notation is much more showing the way for all travellers ! So, thank you very much ! I noted that you loved Hiely Lucullus restaurant too and next time you will stay with us, I will recommend you some other treasures to taste too ! Waiting for welcoming you longer next time, don't forget we have incredible monthly rates which give you all best ways to visit and discover Provence and all around easily and not expensive ways ! Starting at 1800 euros per month based on a three months stay (you can share with another couple for half and half), it is really spectacular rates for staying in such nice suites and apartments !
Best regards
Philippe
Best regards
Philippe

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Reviewed September 29, 2015

The location and the room were ideal. We took the train from Paris and just walked a few hundred meters rolling our suitcases. Our room was not ready so we spent some time with Phillipe and it was time very well spent.
Phillipe made a lot of observations and suggestions and all proved to be beneficial. He suggested wines that were delicious and inexpensive. He suggested restaurants that were wonderful bargains. We took the train to Arles for sight-seeing and for lunch at his suggestion. It turned out to be a wonderful little adventure that got us in closer contact with the community and introduced some history that would have missed otherwise.
The room was spacious and well appointed. The hallways can be dark until you trip a sensor that will light your way. It might be off-putting for someone afraid of the dark but we thought it near ideally energy efficient.
Is this the "right" hotel for everyone? Nope. There is no "right" hotel that meets everyone's needs. But, Phillipe is conscientious, hospitable, thoughtful and a wonderful host. He has a terrific dog who keeps him company.

Room Tip: Tell Phillipe what you need and let him guide you. He is worthy of your trust.
  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank CanyonCondor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHILIPPE D, Responsable réception at Thames Residence Hotel, responded to this reviewResponded October 1, 2015

Thank you very much for taking time to write a review and sharing your experience with us when discovering Provence. I am the only one to be under the projector, but there is a great team making room well maintened and well cleaned. The comfort and luxurious facilities proposed make the rooms, suites and apartments top units you don't find somewhere else, proposing double size of usual hotels, you really don't find these easily. Now, location is certainly the most convenient in Avignon city center, right, but I am not responsable for this. It is the best place and therefore, a little bit more expensive than other hotels nd apartments which didn't have same lucky circumstances when the hotel was built. Yes, the location is fantastic, next to the main historical monuments, next to 10 fantastic Michelin level restaurants, next to other 85 other restaurants and bars. Yes also, as you wrote it, staying with Thames, you don't need to spend money for taxis ! When arriving by tgv at the TGV station or with the Eurostar, the shuttle train service from TGV station to the central train station is included in your tickets. And after, one way with the shuttle is only one euro sixty to compare to taxi fee which is sixteen euros for the same one way ! Now, because our team is taking care about all our rooms, suites and apartments, we propose very nice units ! So, never forgot, alone, I wouldn't be able to make stays our guests wonderful and unique like we mostly done and do every day. How do we make it like this for making your stay wonderful and unique ? We lova what we do, we love our work which isn't work anymore but a nice occupation, we love making you happy ! That is may be the keys our success ! Thank you for sharing all this with all readers of Tripadvisor and nextime you will be in Provence leaving your wonderful area of California, we will be very happy to welcome you again !
best regards
Philippe
try to do it, but we win often ourhey have to be congratulate and I am only the leader today !

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Reviewed September 28, 2015

We stay here for 4 nights earlier in September. Our suite consisted of bedroom,living room with kitchenette, and bathroom. Modern, well kept and convenient being just outside the city walls. It was based inside a good quality hotel and parking was available underneath the hotel so you can make trips either by car or train to nearby villages or towns. Phillippe was especially helpful with his restaurant tips which made our Avignon visit one to remember as he suggested several Michelin restaurants featuring reasonably priced menus.
Well worth a stay.

Stayed: September 2015, travelled as a couple
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHILIPPE D, Responsable réception at Thames Residence Hotel, responded to this reviewResponded September 29, 2015

Dear Bill,
Thank you for the time you took for writing a review about the stay you had with us and for sharing your experiences with the community of Tripadvisor. Thank you for showing all travellers and readers how you appreciated staying with us and explaining why you found our place excellent and convenient. All our guests are today our best ambassadors, even if Tripadvisor moderators censored some of our UK guests staying with us every year since more than 7 years, and sometimes twice a year ! Helen and David were censored by Tripadvisor moderators because they wanted to share their experiences they had staying with us and writing eexcellent reviews which never were published by tripadvisor. Why ? Tripadvisor moderators don't want to answer. David and Helen stayed 7 years ago one week and since this first time, three months every year ! According this censored situation, Tripadvisor should write that members have right to write only one review about each place they visited, each restaurant they tasted, each hotel where they stayed. Ridiculous, isn't it ? If members have nice experience first time and a bad one on second time, they wouldn't be able to write a new review ? And reverse, if you had a bad experience once and wanted to try a second time which would be great, you wouldn't have right to write another review saying it is much better ? I don't know why Tripadvisor moderators are making such errors but if they don't want their members to leave their reviews, it is easier to write them to leave their reviews on others websites ! May be, there is more money to make "manipulating reviews" and to publish good or bad reviews according how much the restaurant or the hotel pay for annual fees to Tripadvisor or to Tripconnect ! .
The Tripadvisor spirit given by co founders like Steve Kaufer and the other ones is today in the wrong way because moderators censored real members' reviews, old members who share their experiences since many years and contribute to the success of Tripadvisor !
Moderators who don't make their job and left blackmail reviews from "one day's members" who used Tripadvisor website as support of their blackmail, it isn't normal ! Anyway, Tripadvisor didn't anticipated their success, they didn't anticipate all "one day's members" which aim is to make money through Tripadvisor community and website !

You, Bill, you are writing real reviews, spending lot of time for this, but today, there are special companies for "writing good fraudulous reviews" too and "bad fraudulous reviews" also and tripadvisor didn't changed their controls, spoiling their own databasis with some "one day's members". A nice spirit is going to die ! As long as you will carry the Tripadvisor spirit like you and us do it every day all over the year, Tripadvisor will survive but if Tripadvisor don't change their controls, all of us will loose our time sharing all our souvenirs through reviews with so many wrong spoiled ones which will polute all the community ! We have to fight against this polution by "one day's blackmailing members" ! Hope all this will change if all members will ask for more controls ! What do you think about this ?
So, thank you Bill for all you done,and thank you to all the other readers for the time you spent reading all this ! Thank you Bill for staying with us again and I really hope to welcome you very soon !

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Reviewed September 26, 2015

the location is very convenient . At walking distance from the train station. Auvignon is worth visiting and is very well located to visit the Provence.
The rooms are confortable and well equiped.
Philippe gave us a great reception and provided us with lots of information that contributed to have a enjoyable stay at the Provence . It was our first visit to the área and thus his guidance was very helpfull . He was also ready to help at any time.
We really Thank Phillipe and recommend the Residences.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank José Pablo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHILIPPE D, Responsable réception at Thames Residence Hotel, responded to this reviewResponded September 27, 2015

Dear Jose Pablo,

My team and I are really happy reading your review about your stay with us in Provence. Thank you very much for your excellent note you gave to our situation which is one of the best ones in Avignon, our queen sized bed and mattress with exceptional quality, our rooms and apartments which are the largets surface area in Avignon, our services and facilities with the exceptional high level quality of the private secure in room internet system with private secure in room wifi network, our high level cleanliness often compared to the one of the swiss hotels, and the way we like to be available for our guests for making their stay wonderful and unique. That is why certainly, so many of you are coming back so often, and more and more. So, Jose Pablo, let me confirm we all will be very happy to welcome you for a longer stay next time for making you discover all wonderful gems of Provence all around ! I am also very happy the earthquake didn't destroyed to much your cities and country of your wonderful country of Chile !
Best regards from all of us including my labrador female Falbala which miss all the strokes given by your wonderful wife ! Hope to welcome you soon again !

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Reviewed September 24, 2015

We stayed at the Thames Residence Hotel for a week, using it as a base for seeing as much as possible of Provence. It was perfect! The apartment is extremely comfortable and had everything we needed. The bed was wonderful, and the bathroom, complete with a tub and a separate shower, looked new. Everything was very clean and nice. The little kitchen even has a dishwasher. There is a bakery quite close where we bought croissants for our breakfast, and the Carrefour grocery store where you can buy good local wines very cheaply is also a quick and easy walk. In fact, all the sights and restaurants of Avignon are walking distance. The location near the train station was ideal for us since we used the train to access Nimes, Arles, and Marseilles. One of the hotel's best assets is Philippe, the manager. When we arrived, he spent over an hour with us orienting us to all Avignon has to offer. He is a great source of recommendations for restaurants and what to buy where. Because we were staying a full week, he sent us a huge basket of fresh fruit, which we enjoyed during our stay. We enjoyed our stay and would happily return.

Stayed: September 2015
Thank CarolynP598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHILIPPE D, Responsable réception at Thames Residence Hotel, responded to this reviewResponded September 26, 2015

Dear Carolyn and Steve,
First, let me congratulate you for being a Trip "advisor" member since 6 years, writing so many reviews about your trips all around the world ! Congratulations ! Let me thank you for writing such a nice review about your stay with us, in the same room 171 than the one described by Gene and Rita M. What a difference ! Julie and Jim, staying also 4 nights in room 171 wrote a wonderful review about their stay and the wonderful room they had ! Their review is dated September 23rd "Thames Residence Hotel" . Other tripadvisor travellers reading your review and the one of Julie and Jim will, may be, understand that Gene and Rita wrote reviews for blackmail only, trying to travel on a cheaper way ! it is a shame, but it is like this today ! So, let me tell you I hope welcoming you again very soon again, for visiting more about our wonderful area of Provence, for tasting more food and wines, for visiting and discovering more cultural and memorable places, for more bicycle tours all around, discovering gems of Provence ! Don't forget our "fantastic discounted monthly rates" valid for stays form November to end of March" every year and the climate is really appropriate for discovering Provence, france and all Europe based in Avignon ! Provence isn't only the second home for retired European, Australian, New Zealand, Malaysian people, but all retired people who want to discover the french way of life without throwing money out of the wndows !
Waiting for welcoming you for one or two months next years,
Warm regards
Philippe

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