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HA M

Great location

3.0 of 5 bubblesReviewed Oct 14, 2024
The hotel location is great and overlooks the seafront directly.
The rooms on the opposite side are not recommended.
The restaurant service is excellent.
The hotel team except for the hotel manager, are friendly, kind and helpful, especially Maelys, Rachel , and Linda
Date of stay: October 2024
Trip type: Travelled with friends
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacances Bleues, Service clients/Réception at Hôtel Balmoral Vacances Bleues, responded to this review
Responded Oct 21, 2024
Hello Hani,

We are glad that you enjoyed the location of the hotel, and appreciated the service provided by the staff.

However, we are somewhat surprised by your rating of the value for money as 3/5, especially considering that you benefited from a complimentary stay and did not actually incur any charges at the hotel.

With respect to the manager, we must clarify to our readers that your frustration is due to not being provided with a sea view room. The upgrade was not guaranteed and we believe your criticism is not appropriated or justified.

Kind Regards,

Julia

Customer service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (510)
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Traveller rating
127
174
136
50
23
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All reviews bedroom and bathroom old town wonderful view of the sea excellent location breakfast room nice garden nice hotel pebble beach central location reception staff monte carlo balcony shelves tennis furniture kettle station
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1 - 6 of 510 reviews
Reviewed August 10, 2024

This hotel is in an excellent location with the beach to the front and the high street to the rear of the hotel. Our room was spacious and clean and had a lovely outside veranda. Staff were friendly and helpful and we had a lovely week exploring the coastline from beautiful Menton.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank michaelahab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacances Bleues, Service clients/Réception at Hotel Balmoral Vacances Bleues, responded to this reviewResponded November 18, 2024

Hello Michael,

Thank you for taking the time to share your experience with us. We are pleased to hear that our location, spacious room, and friendly staff contributed to a wonderful week in Menton.

Your feedback motivates us to continue providing excellent service, and we are thrilled that you enjoyed exploring the beautiful coastline. We hope to have the pleasure of welcoming you back in the future.

Sincerely,

Julia

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed July 27, 2024

We had an amazing time in hotel Balmoral. The staff were very friendly and attentive. They gave us great sea view room and were very helpful with some direction advice by printing train & bus timetables to the nearby touristic places and towns. Also the food was great during breakfast, I especially liked the fresh fruits and the outside sitting area. Thank you very much for making our stay unforgettable at Menton!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tanya_840K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacances Bleues, Service clients/Réception at Hotel Balmoral Vacances Bleues, responded to this reviewResponded November 26, 2024

Dear Tanya,

Thank you for your fantastic feedback about your stay at Hotel Balmoral!

We’re delighted to hear that you enjoyed the stunning sea view, our friendly staff, and the breakfast offerings. It’s wonderful to know that we contributed to making your time in Menton unforgettable.

We look forward to welcoming you back in the future!

Best regards,

Julia

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed May 14, 2024

Pleasant hotel in nice location. Helpful staff. Good breakfast with option to have it outside. Clean, comfortable room with balcony and plenty of wardrobe / drawer / shelf space
Lift not working, making access difficult for one of our group.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lindsay K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacances Bleues, Service clients/Réception at Hotel Balmoral Vacances Bleues, responded to this reviewResponded May 16, 2024

Dear Lindsay,

Thank you very much for your kind review about your stay ! We are happy to know that the overall experience was good and that you liked our services and our location.
We are sorry for the breakdown of the lift and that this affected the experience of one of your group.

We hope to have the possibilty to welcome you back again in Menton,

Kind Regards,

Julia

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed April 30, 2024

Overall a very pleasant experience, staff were very accommodating & helpful.
Half board, meals good, although if I was being over critical some of the vegetables were slightly over cooked on some dishes but that’s really the only minor niggle.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vacances Bleues, Service clients/Réception at Hotel Balmoral Vacances Bleues, responded to this reviewResponded May 29, 2024

Dear Robert,

Thank you for taking the time to review our hotel. We are glad to know you had a relaxing time in Menton and the French Riviera and enjoyed you stay with us.
We inform our teams of your comment and litlle areas for improvement with the half board.

We hope to have the pleasure to welcome you back again.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed April 28, 2024

A warm, friendly welcome by the reception staff. They were also so helpful and went out of their way to assist with any queries.
Very clean and stylish hotel .
The bedroom and bathroom were very clean and spacious for a couple (double comfort).
It was a little noisy at night as we had a city room so we could hear people in the street outside however I would definitely not let this put me off returning!
Buffet breakfast was great and plenty to choose from and good value we thought.
I would recommend a stay!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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