A welcoming hotel, with friendly and professional staff, overlooking the sea in the centre of Menton. Good food with an authentic French atmosphere. Lovely gardens and facing directly over the sea. Close to all the main amenities of Menton.
Dear William,
Thank you for taking the time to share your wonderful feedback about your stay with us.
We are delighted to hear that you found our hotel welcoming, and that you appreciated the friendly and professional service from our staff. It is great to know that you enjoyed the authentic French atmosphere, our lovely gardens, and the beautiful sea views.
We look forward to welcoming you back on your next visit to Menton.
Julia
Stayed here for a few days - it was in a great location - close to all amenities- the room was bright- clean and bed very comfortable- slept with the sound of the sea crashing on the rocks every night. Cleaned daily - everyone was so friendly and helpful- not fair to select one but Christelle was very pleasant on arrival and again as we left. Gorgeous breakfast and a new treat Lemon Jam from Menton was just too nice 😊- it’s not we will be back but how soon can we do that - a huge thank you - John & Teresa
Dear John and Teresa,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our location, comfortable room, and friendly staff. It’s lovely to know that Christelle made a positive impression on your arrival and departure.
We’re also glad you enjoyed the breakfast and the lemon jam from Menton! Your enthusiasm for returning means a lot to us. We look forward to welcoming you back soon!
Warm regards,
Julia
We were there at the beginning on Oct 2024. We realised that the safe was open whilst we were out. Manger first suggested that we had left it open. Maintenance then said that the safe battery on the safe may need changing. Checking the key card monitor on the door, showed that there were 2 unauthorised entries to our room, at a time we were out. Maintenance key was used.
Next day management claimed there were issues with timing on the card reader on the door and that various entries to the room had been deleted.
In short, not going back!!!
Dear Chandra,
Thank you for your review. Please know that we take security issues very seriously. In your case, we need to clarify that you came to the reception stating that someone entered your room; however, nothing was stolen. The technician checked your safe and found nothing wrong; it may have needed a battery change, which he promptly did.
Regarding the key, the only entries into your room were by the housekeeper, followed by the manager and the technician after you went to see them. There was a small issue with the timing, approximately an hour, but again, there were never any unauthorized entries into your room.
We regret that you left with a negative impression of our establishment, as we strive to provide a safe and pleasant environment for all our guests. We would be delighted to welcome you back for another stay, where we hope to exceed your expectations.
Best regards,
Julia
Customer service
The location of the hotel is fantastic and the architecture of the building is also fantastic and with some investment the hotel could be one of the nicest in Menton. Obviously that will come at huge expense! The hotel is located on the beach front and has great access to the beach and the main entrance is located on the main high street of Menton with lots of bars restaurants and shops on your door step which is ideal for exploring Menton. The staff at the hotel all speak very good English and are very helpful, in particular Sandra who works on reception. The rooms are spacious and the bed was comfortable we had a sea view room which was lovely view over the Mediterranean. There was no tea/coffee making facilities in the room. We asked for this and it was provided, without hesitation. It’s pretty standard to have this in your room, this could be a potential improvement opportunity. There was no iron in the room, but there is an ironing room which was ok but the ironing boards were very small and the iron was similar to a small travel iron. But it done the job.
We had breakfast at the hotel and there was a good continental choice. It did feel a little bit like being in a canteen with plastic trays. But the food was nice enough and the staff replenished the food. We had an issue with the balcony not being cleaned (broken glass) very thoroughly and brought this to the management attention and the issue was resolved. Obviously it could have resulted in serious incident. The hotel manager was very concerned and understanding.
Overall I would stay at the hotel again. With some investment it has huge potential.
Thanks Marc and Louise
Dear Marc and Louise,
Thank you for your feedback regarding your recent stay at our hotel in Menton. We appreciate your kind words about our location, architecture, and the friendly service provided by our staff, especially Sandra at the reception.
We also acknowledge your comments on the improvements needed in the rooms and the breakfast setting. Your insights are appreciated as we strive to enhance our guests' experiences.
We look forward to welcoming you back in the future and hope to provide an even better experience next time!
Best regards,
Julia
Good hotel option in a convenient location - convenient to beach and central walking street with restaurants/cafes and shops. Rooms look like they've been recently refurbished but make note that they do NOT have USB connections/ports in the rooms and outlets are standard European meaning converter plugs are required for US travelers. Breakfast is sufficient with a good variety of options but if you sit outside watch out for the seagulls/ birds that will eat your baguette if you're not careful. Staff are pleasant and do their best to provide any assistance that is needed. I'm a repeat customer at the hotel and would recommend it for your visit.
Dear Guest,
Thank you for your feedback regarding your stay at the our hotel Royal Westminster. We appreciate your kind words about the location, room refurbishment, and the attentive staff. We would also like to thank you for your note regarding the USB connections and the breakfast experience; we will certainly take this into consideration for future improvements.
We are pleased to hear that you are a repeat customer and look forward to welcoming you back on your next visit.
Kind Regards,
Julia
