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All reviews rue massena great location place massena old town apartment hotel between floors these apartments pedestrian street central location separate bedroom small kitchen nespresso machine single room restaurants and shops your doorstep junior suite excellent stay
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Reviewed October 15, 2018

Apartment is in a great location, easily walkable to the beach, old town & train station & buses to St Paul de Vence & Grasse.We arrived after reception closed and it was straight forward to retrieve the keys. Staff was supper friendly and helpful & you can have a shower after you check out which was great after a last beach dip.Room was clean. Decor felt a little dated, however it was a good price for the location.Would return.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HRHLadyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuguesNice, Propriétaire at Ajoupa Apart'hotel Nice, responded to this reviewResponded November 3, 2018

Hello,
Thank you for your feedback on this site, our entire team is happy to read that you enjoyed your stay! Quality of service is our priority! Renovation is planned for the next coming months, i hope you will have a good surprise when you ll be back!
See you soon in our beautiful city of Nice,
Hugues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018

We were put in an overflow building beside a stinky dumpster. We were told it was an upgrade room. Building had no lift. Peeling paint in halls. Broken tiles on landings which were a trip hazard. Dumpster under window emptied at 5 am each morning. No toilet paper holder, no soap dish in shower, broken cabinet door in kitchen. Water in bathroom smelled like sewage. Curtain rod was 4 inches short of the full window so the light from the alley poured onto our face in bed. Freezer door was broken off inside refrigerator. I was scared to walk down the alley alone. Worst hotel I ever stayed in

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 47Coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuguesNice, Propriétaire at Ajoupa Apart'hotel Nice, responded to this reviewResponded October 9, 2018

Dear 47coco,
I am sorry to read your comments here and elsewhere. The satisfaction of our guests is our priority, and read your opinion on several sites distresses us, as much on the fact (that you are not satisfied) that on the form (to learn it only at the end of the stay, and that afterwards you write it on several sites without mentioning the whole story, which shows that you have been very disappointed certainly ... such as when you score location at 2,5/10 mentioning also close to attractions and shopping).
For all readers of this message, I take the opportunity to clarify that our entire team is mobilized for the satisfaction of our customers, and do not hesitate to tell us immediately at the beginning of stay if you have problems, or disappointment, so that we can act immediately and rectify what needs to be. All our studios are different, and the tastes of everyone also, so we try to compose at best for everyone to find happiness, what is usually the case as over 3500 reviews can testify on the internet.
I would like to point out that during the 4 days of your stay, you unfortunately did not tell us anything (just as we did not know it was your anniversary as mentionned on another side withyour feedback, we checked he messages communicated between you and us again and haven't find this information at all.). Just as you do not mention that, following your remarks the day of your departure, our receptionist Anja who was sorry to hear your words and had offered you a private transfer to the airport (it is important for all the readers to have all the information to understand). It is certain that it was a small gesture, and we would have preferred to just offer you to change of apartment at the beginning of your stay (if our 2-star establishment could match your wishes).
I do not answer here on each of the points mentioned because it is your felt, useful for all to read, and that adds to all the other opinions of other customers passed in the same studio exactly, and most of the time without any complementary upgrade offered . I apologize for the two doors mentioned broken and that malfunctioned indeed, this was repaired immediately upon your departure, because our team saw it also by cleaning - thank you for your return which helps us to improve.
Perhaps your expectations were beyond what our 2-star aparthotel offers, and your opinion will allow those who find themselves in your text not to book with us and spend a great stay in our beautiful city of Nice though.
Regards,
Hugues and the team

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Reviewed October 5, 2018 via mobile

This was my 3rd stay at Ajoupa so that probably tells you I like this place very much.

The location is as good as you can get. You’re right in the middle of everything but once you close that door you find calm and comfort.

I stayed in the 2 piece Apartment- there’s a separate bedroom and a sofa bed, so ample room for 4 persons.

The Apartment has everything you need for a home from home - the space has been well designed with two built in wardrobes - you get a fully stocked kitchen if you want to cook but the location offers you so many cafes and restaurants.

There’s a Nespresso machine but I’m a bit of a traditionalist and use the supplied filter coffee machine. Obviously there’s a kettle for your tea too!!

What I enjoy the most is the privacy you are afforded. You can stay in a traditional hotel and feel your every move is being monitored- here the staff are there if you need them and are extremely helpful, but no one is in your face. Once you check in you are left with the feeling this is your own apartment in the centre of Nice.

Nice is a charming City. Ajoupa adds to the charm for me.

Date of stay: October 2018
Trip type: Travelled solo
Thank TimmyRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuguesNice, Propriétaire at Ajoupa Apart'hotel Nice, responded to this reviewResponded November 3, 2018

Dear TimmyRob,
Thank you for your feedback on this site, our entire team is happy to read that you enjoyed your stay! Especially for you, very loyal and frequent guest!
Quality of service is our priority!
See you soon in our beautiful city of Nice,
Hugues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2018

The location is excellent in the heart of the city. Reception is very friendly. Rooms and breakfast quite ok considering the price. The entrance and stairways do not look very appealing. But overall, great value for your money.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KimH5633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuguesNice, Propriétaire at Ajoupa Apart'hotel Nice, responded to this reviewResponded November 3, 2018

Dear Kim,
Thank you for your feedback on this site, our entire team is happy to read that you enjoyed your stay! Quality of service is our priority!
See you soon in our beautiful city of Nice,
Hugues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2018

Nice apart hotel, with a beautiful view, great location in the center of Nice, in a walking distance from the sea shore .
The room was very clean and comfortable and the stuff members were very friendly and helpful.
There is no breakfast in the hotel but you can get one in several nearby restaurants or coffee shops.
There is no parking in the hotel, so we used a close parking lot (the price was 54 euro for 3 days).

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Hana2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HuguesNice, Propriétaire at Ajoupa Apart'hotel Nice, responded to this reviewResponded November 3, 2018

Anna,
Thank you for your feedback on this site, our entire team is happy to read that you enjoyed your stay! Quality of service is our priority!
See you soon in our beautiful city of Nice,
Hugues

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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