We had a memorable experience at this hotel years ago. Everything - except for the many steps up and down carrying the luggage - was perfect. So much so that we didn’t care about the narrow stairs.
This time, we learned that the ownership has changed. The room was pleasant and the view stunning as last time but the service was somehow lacking. Luckily we could speak some French and communicate without much difficulty with the receptionist with very limited English. He was polite and helped us with the luggage upon check in. However, on our check out day we dealt with the luggage, carrying it up two steep/narrow flights of stairs on our own. Our biggest complaint is that despite their amenity listing of restaurant and bar/lounge, both are pretty much non-existent. We had a menu in the room with a variety of food offerings that don’t work in practice. The only meal we can have other than breakfast is a choice of 200 euros, nothing else. Then why do they advertise their restaurant (Hotels. com: 'This restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare') if basically there is no operational restaurant? Why is there a menu in the room that we cannot use? Why do they have a room service number if that type of service is almost nonexistent (except for drinks)?
We stayed in multiple hotels during this trip and for the first time we were charged continental breakfast fees plus each cup of coffee that we had, and also an additional for the fruit. We don’t mind paying but we wish things were clear from the beginning.