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All reviews floor restaurant top floor vieux port rooftop bar luxury room swimming pool five star hotel fabulous hotel breakfast buffet wonderful view old harbour restaurants and bars concierge dantes trois france euros
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Reviewed 4 weeks ago

This hotel is worth the price. Perfect location in the old harbour with walking distance to the major sights. Lovely caring personnel especially in funny situations (when suddenly my breakfast table was taken). Tidy, clean, superb service. Everything you expect from 5 stars.

  • Stayed: August 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Matthias V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 4 weeks ago

Dear Matthias V,

We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your stay in Marseille.

Every guest comment is really important for our Team and your feedback is precious to us.We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes.

We look forward to have the pleasure to welcoming you back soon in Marseille.

Best regards,
Camille V, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Went for a tea with the family today. Apart from the great view on the sea and vieux port, the rest is terrible: bad service, decoration from the 70s, full of plastic walls and plastic tables, totally worn down, really depressing and its supposed to be a five stars. I usually love sofitels, high time to do some changes.......

Stayed: October 2018, travelled with family
Thank Renaud S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 4 weeks ago

Dear Renaud S,

Thank you for taking the time to share your experience.

We are sorry to read that your experience was not up to your expectations.
Would you agree to give us more of your time by contacting us,camille.vautier@sofitel.com, so that we can exchange on your experience and have more information.

We hope that you will renew your confidence and your next stay will meet to benefit your expectations and wishes.

Besrt regards,
Camille V, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The location was perfect. its near every think. Not far from the old port. The hotel have a fantastic view over the old port and the down town. the food at the restaurant was good. Get around and discovere marseille its a beautiful city.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Rami S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 4 weeks ago

Dear Rami S,

Thank you very much for taking the time to share your experience after your stay among us!

We are delighted to read that you enjoyed your stay and that all our services were up to your expectations and wishes!

We hope to welcome you back very soon for an another stay in Marseille.

Best regards,
Camille V, Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2018 via mobile

This is an awesome hotel with one of the best and most helpful staffs we have seen. The rooms are very nice and spacious with beautiful views. Great restaurant with wonderful breakfast buffet and nice dinner menu. Wonderful location! Can’t wait to go back. Thanks Sofitel for a great stay!!

Stayed: September 2018, travelled as a couple
Thank Kaye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 2, 2018

The views are stunning and we wisely chose a terrace room to take advantage of the view of Vieux-Port, and enjoy the weather. The rom is very nicely appointed, and the bed comfortable. Plenty of plugs to charge up our various devices, from watches to phons, as well as a good sized bathroom. We would definitely stay here again, and have already recommended it to family who will be visiting the area soon.

It does have one my pet peeves, though, which is a hairdryer attached to the wall that only operates when you have your hand on a button. This is a 5 star hotel and there should be a separate hair dryer that operates normally, i.e. you turn it on and are able to style and hold as needed. This is a small negative, but I don't understand why this throwback is still in this beautiful hotel. I've stayed in 3 star hotels in Paris that give you a separate dryer. It's just my personal pet peeve, and it's still a beautiful property.

Although pricey at close to 20€ a drink, the rooftop bar is gorgeous and a great place to take in the stunning scenery. If you sit outside and around the corner, you can also get a sunset view. We'll be back.

Room Tip: We loved our terrace room, and felt the premium price for the location was worth it
  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank CAKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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