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Barmag
London, United Kingdom

Mixed feelings...but mostly positive

4.0 of 5 bubblesReviewed Aug 12, 2019
This seemed to be the nicest hotel nearest the lake - and so it probably is. The trouble though is that most of the town is further away than the map suggests (hardly the hotel's fault!). The hotel is close to the lakeside, but somewhat in the middle of a recreation area for families. Although the surrounding area was busy, it was not noisy. Free parking is a bonus when you arrive at the modernistic hotel. Staff are friendly and helpful, and our room rather larger than we were expecting. Nice furnishings were slightly spoiled by the stained carpet. The restaurant is closed for dinner on Sunday AND Monday - and, you guessed it, we stayed on a Sunday and a Monday. We tried to book dinner when we booked the room, but at least they did contact us later to explain the situation (our fault for not checking, especially in France). Local dining options exist but are limited, so be warned! Breakfast on the first day was enjoyable (buffet style, in the roof top restaurant with lake and mountain views) with some of the best bacon you're likely to encounter in France. But on the second day...disaster! Some of the staff hadn't turned up, and most of the food had gone by the time we got there. To be fair, there were profuse apologies when we complained, and the charge was waived. The fitness centre was good for a small hotel, and the (indoor) pool was a decent size and not too busy. Worth considering if you plan to be in the area.
Date of stay: July 2019
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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4 - 9 of 661 reviews
Reviewed August 4, 2019 via mobile

We stayed here for a stopover from Chamonix-Mont-Blanc to lyon. For being diamond with BW we got a nice corner room (106) overlooking the lake and aquapark. The check in process took a bit time as room had to be double checked by staff but we got invited with a coffee which we much appreciated.

The room had a nice size and the corner balcony was great with a table and 2 chairs and also 2 giant relax pillows.

The double bed could have been bigger and the smell of chlorine at reception and hallway was too strong (comming from the hotels small inside pool). Thats also why we decided not to swim in the pool because of the chlorine.

All in all a good stay but there is not much in the area. We left the next morning early to lyon so it was good for us.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank Howard H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 16, 2018

We stayed here on the way home from a lovely holiday. We liked the area, in fact, we'll try and come back as the area had a lot to offer in terms of sporting activities.
The staff were friendly and helpful and found a secure place for our bikes. Rooms were clean and we had a lovely balcony from which we could see the lake and the outdoor pool.
One teeny criticism is that we were told the restaurant was full but we tried anyway and we got in. I think, in future, if you stay here, book the restaurant at the same time you book the room.
The restaurant was very good,staff were friendly and efficient. Dinner was excellent and we're really glad we managed to get in!
Breakfast was more than adequate and sustained us for the journey home!

Room tip: Book the restaurant at the same time you book the room, unless you like walking to the many restaurants nearby.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank jeaniemac2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aquakub, Responsable commercial at Best Western Aquakub, responded to this reviewResponded August 28, 2018

Dear Jeannette,
Many thanks for your feedback and we are happy you appreciated your stay with us.
Indeed the area is full of outdoor activites, feel free to come back !
Regards

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed August 5, 2018 via mobile

We stopped here with our family of 4 for one night on our way to the south. We had a suite and it served our needs perfect : the kids slept on one part of the suite and we could sleep in the main bedroom. The indoor swimming pool was a nice refreshment for a boiling hot august day. Nice, clean and silent room.
Only 1 remark : the breakfast was a mess, very unorganised and while having such a nice expresso machine behond the bar : at breakfast the coffee came out of a patch. A pitty and a contrast with the area it was served : an excellent roof top terras.
It’s still recommended.

Date of stay: August 2018
Trip type: Travelled with family
Thank choepie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aquakub, Responsable commercial at Best Western Aquakub, responded to this reviewResponded August 8, 2018

Dear choepie,
Many thanks for your feedback, we are happy you appreciated your stop in Aix-les-Bains.
We have duly taken into account your comments on the breakfast. We are thinking of reorganising our breakfast offer and this will be organised as soon as possible.
Feel free to come back on your trip back to the Netherlands,
Regards

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed March 18, 2018

My initially very positive impression didn't last the stay. On the good side are that it is modern, well-appointed, well-located and staff are professional. The room was similarly pleasant and very spacious. Counterbalancing that . . .
- the room was spacious, with an enormous 'foyer' area and a range of three large wardrobes. However, the bed recess was not so generous (it could easily have been) such that there was only a narrow gap between the bed and the wall to each side.
- similarly, there was a separate toilet but its compartment was so small as to require the door to open outwards. Absolutely no need for that bearing in mind the excess of space elsewhere.
- there's a good desk area, but no convenient electrical outlets to plug in a computer. I had to unplug the drinks kettle to do so. Coffee provided but only green tea.
- breakfast was a shambles, with the buffet set out along a wall with adjacent tables so close that people sitting there had to shift out of the way to enable people to serve themselves who then had to push their way back. This congestion meant that queues built up, people frustrated and muttering. The sophisticated coffee machine required expertise and familiarity in order to operate.
- the food (I had supper and a minimal breakfast) was passable without being outstanding.
- finally, the hotel is arranged in three separate zones: two bedroom zones on first and second floors and the restaurant on the third floor. There is no connection between the zones, so one cannot get to the restaurant without going down to reception in one lift (there are three) and then up in the separate third floor lift. Mad !

Date of stay: March 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nick_Strong115
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aquakub, Responsable commercial at Best Western Aquakub, responded to this reviewResponded March 19, 2018

Dear James,
Many thanks for sharing your experience with us, and we are quite sorry the architecture of the hotel did not correspond to your expectations.
The size and organisation of the rooms depend where they are located in the building but all guarantee a minimum size of 21 sqm.
We plan to add a spare electrical outlet under the desk so you will not need tu unplug any items in the room, as well as we think about the re-organisation of the breakfast area. Our coffee machine is a professionnal Nespresso which only requires to put a cap and press the button. Our brekfast offer is a full continental breakfast, inlcuding also cheese, ham, scrambled eggs, sausages, crunchy potatoes at the very attractive rate à 13.00 €
Your room was located on the second floor which was connected with the 1st floor (where you can take another lift to go to the restaurant) and with the lobby where you can reach any other services of the hotel. This part of the hotel is the most quiet, as nobody else than guests is going to this area; we are sorry you did not appreciate this.
See you next time!
The management.

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Reviewed August 20, 2017

This is basically a good hotel in an attractive location BUT we arrived late afternoon on August 15th which turned out to be a festival day in Aix Les Bains-as well as other parts of France. We had to get through a road block to access the hotel- our name was on a list of people to be allowed access, then found that the hotel restaurant was fully booked so we had a long walk to find dinner. As we have health issues this caused us a few problems which affected our enjoyment of the next day- advance warning of these issues would have been appreciated so that we could have booked dinner.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Lesley H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
aquakub, Directeur général at Best Western Aquakub, responded to this reviewResponded September 8, 2017

Dear MumsieDevonUK,

Thank you for your taking the time to share your opinion.

Next time we will book a table at the restaurant upon booking.

We hope to see you soon.
Best regards,

Manager

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