Stay in 06/2023 - Opinion filed on 16/06/2023
The receptionist could not find our booking on arrival and required assistance. The hotel is rundown and shabby. Our room was dull, without an outllok. The air conditioning did not work. The sofa bed was so deformed, it was impossible to sleep on it and we had to put the (thin) mattress on the floor. The toilet room had no ventilation and stank of old urine. Parts fell off the shower when we used it and the drain was blocked so the water built up in the bath. There was mould around the bath. When we raised some of these issues with the reception, they said the hotel was fully booked. They did not offer any help.
For a hotel described as ‘hotel d’elegance’ it was disgraceful and the advertising descriptions and pictures are deceptive

We arrived on a sunday after noon...before 16 o’clock,Good welcome...but too early to go in the room..ok...
We went to the spa, Good one...clean...but, too mutch people...because it’s open for everybody...lot of people....
The room with lac wiew was good...
After we went to the restaurant, clean, nice welcome,quick served...good plates for my site...super fish soup for me but the steak ( with only 11 french fries ) was too tough!
Good bed, Good night
Good breakfast...
222€....

The good point is definitely the lake view from some of the rooms... this has no price!!
We took a chambre privilege : nice room, except for some unpractical details such as the fact that you can t watch the TV from the couch 🤔...
Full time access to the baths area ( rather ameliorated pool than a spa).
Breakfast ( especially in the room) is definitely not worth the price...
as a conclusion I would say that the 4 stars classification mainly comes from the bath access and great location rather than the rooms or services of the hotel.