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Guide588140

Fantastic Customer Service

5.0 of 5 bubblesReviewed Sep 28, 2024
Gorgeous hotel with fantastic customer service. We spent one night here on a drive through France and absolutely loved the hotel. From the moment we arrived to the moment we left staff could not have been more friendly, professional or helpful. They even checked to see that everything had been right for our dog's stay too. We enjoyed a great tapas style bar meal in the evening. The spa was lovely and the room was very comfortable.
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adeline ROUX, Directeur général at Grand Hotel Du Parc, responded to this review
Responded Oct 11, 2024
Dear Guide588140,
First of all, we would like to thank you sincerely for your excellent rating. Your satisfaction is our top priority and we are delighted to read that you really enjoyed your stay with us.
It is extremely important for our teams to make your stay a comfortable and memorable one, even for your pet!
We would be delighted to welcome you and your dog back, on your next trip to Aix les Bains.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (37)
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1 - 6 of 37 reviews
Reviewed June 16, 2024

Quiet place, very friendly and helpful staff, clean room. It was unfortunate that I had only little time to stay. I hope to come back.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Les Collectionneurs
Thank Thomas S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adeline ROUX, Directeur général at Grand Hotel Du Parc, responded to this reviewResponded July 13, 2024

Dear Sir S., we are truly happy to read that you appreciated the well-being in our hotel, and fully enjoyed your stay. Many thanks for your review. We hope to welcome you again very soon.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed February 26, 2024

The staff were exceptionally friendly and helpful! Everything was new and clean, I would definitely recommend this hotel. Spa had swimming pool with nice temperature and jacuzzi with hotel temperature. Very close to the train station

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Les Collectionneurs
Thank Maiglid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adeline ROUX, Directeur général at Grand Hotel Du Parc, responded to this reviewResponded July 15, 2024

Thank you for taking the time to give us your feedback about your stay in our hotel. We are truly happy to read that you appreciated the well-being space and fully enjoyed your stay. We hope to have the opportunity to welcome you again very soon in our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 1 week ago
Google Translation

Date of stay: March 2025
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago
Google Translation

Date of stay: March 2025
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Les Collectionneurs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 week ago
Google Translation

Date of stay: March 2025
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Les Collectionneurs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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