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rayan1410

A

4.0 of 5 bubblesReviewed Dec 10, 2024
🙏Thank you for your kind reception, but there is a problem that the hotel’s parking is charged……….…
Date of stay: December 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (2,364)
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3 - 8 of 2,364 reviews
Reviewed December 4, 2024 via mobile

A new job opportunity in Annecy came my way, and of course, my new employer wanted to meet me face-to-face. But with us living in Provence (a solid 4-hour drive away), we decided to turn this trip into a little getaway. So, we booked a few nights at Hotel Les Tresoms, just to give it another go.

Now, let me give you some context. I've booked this hotel multiple times for my clients without any hiccups, but during my last stay, I encountered a few minor glitches. It was why I only gave them a 4-star review instead of the 5 I felt they deserved. The property itself is stunning, with incredible views, so I thought it was worth giving them a second chance to earn that perfect score.

Booking directly through the hotel website was a bit of a navigation nightmare, but we managed to secure a Tradition Room with a forest view at a decent rate. Tip: Always book directly with the hotel (via their website or email) if you want better prices than what you'd find on booking engines.

I also pre-booked a spa visit via email, and to their credit, they replied quickly to confirm. The hotel sits perched above Annecy, offering sweeping views of the lake, surrounded by lush greenery. Despite being in a serene, wooded area, it’s just a stone’s throw away from the basilica, the Museum of Film Animation, and the nearby Marquisats Beach.

After a long, exhausting drive, we arrived at the hotel only to discover that parking is no longer complimentary and there’s now a barrier to enter the grounds. Not wanting to fork out for parking, we left our car just outside. As always, though, the reception was warm and welcoming, with friendly staff ready to greet us.

Just like last time, we got upgraded to the same room we had during our previous stay. And let me tell you—this room was pristine! Clean, functional, with a small balcony and a large window framing the picturesque view of Lake Annecy. The bed was comfortable, and we slept like babies.

However, the bathroom wasn't perfect. The bathtub jets were temperamental at best, and whenever we used the shower, we had to aim it at the wall to avoid flooding the bathroom floor. Minor issues, but still something that could use attention.

Now, let’s talk about the spa. It’s still lovely, though it’s starting to show its age. This time, the spa was more crowded than before, and there were not enough changing rooms to accommodate everyone. I also noticed there’s still no signage around the pool area, which led to a little slip-up by a fellow guest. It wasn’t serious, but the hotel should really invest in some better signage to avoid accidents in the future.

Breakfast? Still not worth it. But since we were too lazy to venture out early, we opted for it anyway. The breakfast staff was lovely, though, and that made it a bit more bearable. Since it was fall, the outdoor pool was closed so we weren't able to try it just like last time. We also didn’t get a chance to dine at their restaurant or use the bar during this visit.

In conclusion, this stay was much better than the last, but I still can’t quite bring myself to rate it a 5-star experience. That said, it’s definitely worth recommending for anyone visiting the area, and I’d stay here again if the opportunity arises. The charm of the place, combined with those unbeatable lake views, makes it hard to resist.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank RalphG586
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 1, 2024

We had an extremely disappointing stay at this hotel. The room we were given had no heating, despite the cold weather. We immediately alerted the staff about this unacceptable situation, but they did absolutely nothing to address it. Their lack of responsiveness and disregard for guest comfort is shocking.
Comfort and guest satisfaction should be a priority, but that was clearly not the case here. We do not recommend this hotel and strongly advise others to avoid staying here.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rymou55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2024

A charming yet elegant venue for an intimate wedding. Food was exceptional.

An easy downhill walk into Annecy, bit of
a hike coming back. 😅. The pool was lovely to laze around.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Eileen K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 18, 2024 via mobile

The location affords fantastic views and the hotel is very clean.

What let’s it down is the availability of food. Certain days the resteraunts are closed and you either have to rely on room service which is pretty limited or go into the centre.

You also get whacked 20 euros a night to park at the hotel which is pretty mean considering you are paying high room rates.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank A7829NDdavidw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 29, 2024

We came here as a last "hoorah" for our trip where I proposed to my girlfriend. When we looked online the pictures looked incredible. When we arrived at the hotel we felt very upset. The paint was peeling and the ping pong table outside looked like it was 100 years old. We were told that the hotel is 40 years old but it looks like it's 140 years old. We were asked if we wanted a tour and we agreed. It lasted maybe 2 mins. We expected a lot more space overall. We were told the hotel has a gym that's included but is an hour long walk or we can take the city bus. To walk to the lake there is a public forest path that has no lights so was very dangerous to walk. We inquired and were told why would they spend money on the pathway if it's public. I said because you recommend it for your guests so it should be safe, otherwise don't make it accessible from the hotel. We wanted to play foosball that was available but had to pay 2 euros which we were dumbfounded about. Overall, we were very upset with the lack of value for money that we paid.

Date of stay: August 2024
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
2  Thank daronodes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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