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“Good location but Disappointed”

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Pierre & Vacances Residence Les Chalets de Solaise
Ranked #18 of 39 Hotels in Val d'Isere
Reviewed 21 February 2017

First a few positive things: 1) great location (10 min walk in ski boots to main lifts or a free shuttle that runs every 5 min); steps from restaurants, shops, etc. 2) teens enjoyed heated outdoor pool but it was too cold for me and my husband 3) quiet room and slept well
Negative things: 1) despite seeing pictures of a big fireplace in the common area we arrived to find it has been boarded up. So there is a large common area that no one uses - gives off a depressing atmosphere. 2) poor quality linens, especially tiny bath towels. Pool towels are not provided - so bring your own! They charge 7 euro per towel to exchange a wet towel for a dry towel which I find ridiculous. 3) no where to unpack suitcases and ski clothes. There is 1 closet with some hangers and no drawers/shelving or anyplace to unpack. There are 4 hooks (not nearly enough for a 4 person room with wet ski clothes).

  • Stayed: February 2017, travelled with family
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Review collected in partnership with Pierre & Vacances Center Parcs
Thank kalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelationClientPVR, Team Pierre & Vacances at Pierre & Vacances Residence Les Chalets de Solaise, responded to this reviewResponded 23 February 2017

Dear guest,

We would like to thank you for sharing your comments with the TripAdvisor community.

We feel sorry to read that not all your expectations at our residence have been met. We take good not of your feedback to help improve our services. Please bear in mind to always contact the reception if you face any issues. Our staff will be happy to enhance your stay in any way possible.

On the other hand, we are delighted to hear you have appreciated the outdoor pool and the ideal location in the center of the ski resort.

Hoping to welcome you back in the heart of the Val d'Isère/Tignes area!

Best regards,

Team Pierre & Vacances

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Reviews (174)
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6 - 12 of 174 reviews

Reviewed 5 February 2017

  • Stayed: January 2017, travelled with family
    • Value
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Review collected in partnership with Pierre & Vacances Center Parcs
Thank gemo2017
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RelationClientPVR, The team at Pierre & Vacances Residence Les Chalets de Solaise, responded to this reviewResponded 7 February 2017

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Reviewed 12 January 2017

Room Tip: I was given very noisy room located next to main entrance, reception and ski-locker. This type of ro...
  • Stayed: January 2017, travelled as a couple
    • Value
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Review collected in partnership with Pierre & Vacances Center Parcs
1  Thank Yaros D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RelationClientPVR, The team at Pierre & Vacances Residence Les Chalets de Solaise, responded to this reviewResponded 24 January 2017

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Reviewed 17 September 2016

we stayed in Pierre & Vacances Resorts in other parts France and when we stayed here we were little disappointed with the size of the rooms. we were 2 adults 2 kids ages 10 and 8 the bed room upstairs was ok but downstairs sofa which was the bed was very uncomfortable. next door there were very loud people which they would begin partying at 1 in the morning over all the rooms were clean and very friendly staff.

Room Tip: ask for the biggest room there is
  • Stayed: February 2016, travelled with family
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Thank ax t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RelationClientPVR, Team at Pierre & Vacances Residence Les Chalets de Solaise, responded to this reviewResponded 27 September 2016

Dear Gest,

Thank You very much for sharing your comments with the Tripadviser community.

We are glad to acknowledge your positive feedback about our Staff. Don´t doubt sharing with them your concerns regarding any situation you may experience during your stay. They can always offer you the best solution.

Taking good note of your remarks about the apartment, we recommend you check carefully our website on your next booking. There you find all the details regarding the size and fixings of the accommodations. This assures you make the perfect choice to accomplish your total satisfaction regarding your needs and expectations.

Our friendly staff and our outdoor swimming pool will always be here to make you and your family‘s holiday very pleasant,

Have a nice day,

Pierre & Vacances´ team

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Reviewed 6 April 2016

Well located for shops and restaurants. A regular bus service to the ski lifts is available a very short walk away. The bakery service for morning croissants and baguette was a nice touch. Very clean comfortable accommodation with friendly and professional staff. Excellent value for money in an expensive resort.

  • Stayed: April 2016, travelled with family
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Review collected in partnership with Pierre & Vacances Center Parcs
1  Thank weeksdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2016

We had an excellent stay in Chalets Solaise de Pierre et vacances. The studios are clean and have everything for a nice stay. At the reception you can order bread and croissants. The pool is also a nice advantage, we love to swim in the heated pool after a nice skiing day! We are certainly coming back!

Room Tip: The rooms have everything you need, a small kitchen, a clean bathroom and a nice living room. The st...
  • Stayed: January 2016, travelled as a couple
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Review collected in partnership with Pierre & Vacances Center Parcs
Thank argusje6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2016

For the price paid, the standard of the accommodation was very satisfactory in an expensive resort. Staff are very friendly although they are not always around. the property was very clean throughout.

  • Stayed: January 2016, travelled with friends
    • Value
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Review collected in partnership with Pierre & Vacances Center Parcs
Thank I9632FIdavidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pierre & Vacances Residence Les Chalets de Solaise

Address: quartier L Illaz, 73150 Val d'Isere, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Val d'Isere
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Val d'Isere
Price Range: $150 - $382 (Based on Average Rates for a Standard Room)
Number of rooms: 71
Official Description (provided by the hotel):
Resort at the heart of the Espace Killy Residence located at the heart of the resort. Comfortable ski apartments with access to the outdoor heated swimming pool and wellness area. ... more   less 
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Also Known As:
Pierre And Vacances Residence Les Chalets De Solaise
Pierre & Vacances Residence Les Chalets De Solaise Hotel
Pierre & Vacances Residence Les Chalets De Solaise France/Savoie

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