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Robg721
Maidstone, United Kingdom

Some gripes but also some good aspects

3.0 of 5 bubblesReviewed Jun 23, 2024
The hotel was a good price and close to a tram stop which takes you into central Freiburg in around 10 minutes. We didn’t have breakfast at the hotel as we were looking to sample what the city had to offer and this was a good move for us. The room was clean and comfortable with a super clean bathroom. My two gripes (which is why it was a 3 star review) were:
1. Cost of the parking in the underground car park - I think this should be complimentary at best or minimal cost at worst so to pay the daily €10 charge was painful.
2. The front of the hotel was often full of smokers and buses so there were often pollution and noise underneath our window. I know the hotel cannot be responsible for noisy guests but they could locate a smoking area in a place that isn’t going to affect people in the rooms. Also, bus drivers starting their coaches and running the engines from 7am is annoying. They should be made to stay on the street outside the hotel.
Date of stay: May 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Chang, Geschäftsführer at Super 8 By Wyndham Freiburg, responded to this review
Responded Jun 25, 2024
Dear guest, thank you very much for the feedback! We are pleased to hear that you liked the location and the cleanliness of the hotel. We regret that there was constant noise from our guests. Next time we will try to tell guests to be more respectful. We still hope to see you again soon! K.Chang Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 259 reviews
Reviewed June 18, 2024

Room was unbearably hot at night; we were miserable. While we were out of the room during the day, we left a key to keep it running and it was fine. At ~2100, the AC system is automatically programmed to allow less air and by midnight, it was unbearable. We had to sleep with a wide open window, grateful for the occasional puff of cool air, but still not sleeping because of the noise in the street of people hanging out, loudly talking, and sirens from emergency vehicles. By the time that all died down, we could sleep for a few hours-albeit on very flat pillows-until the birds started chirping loudly at daybreak.

It's a shame to have to leave this review but we don't want anyone to suffer as we did. The staff was friendly and welcoming, the hotel was clean, we did not have the breakfast but the coffee at the desk was very good.

Room tip: Just don't.
Date of stay: June 2024
Trip type: Travelled with family
Thank deuxbebes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katherine Chang, Geschäftsführer at Super 8 By Wyndham Freiburg, responded to this reviewResponded June 18, 2024

Dear guest, we would like to thank you for the honest feedback!
We're sorry to hear that the room temperature was very uncomfortably warm for you.
Of course, this is not part of our quality standards.
We will pass this on and still hope to welcome you back soon.
K.Chang Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 3, 2020 via mobile

The A/C has been broken since I got here 3 days ago and the room is stuffy and hot. I've overhead other guests complain of this as well. But now this happened:
I came back to my from breakfast this morning, where I had left the do not disturb sign on the door, to find that someone had entered my room and locked the window (which I had signed a waiver to have unlocked the day before due to the broken A/C). Another guest told me that "two men" had opened her door while she was IN THE SHOWER to evict her 3 hours before checkout! What kind of criminal behavior is this??? I'm going through my bags to make sure everything is still there!!
Ended up demanding and receiving a refund for my the rest of my booking, and 20% off the nights I stayed so far, no cancellation fee. The manager was quite professional and nice about it, I wish I could say the same for the rest of my experience. And the lady at the reception? I'm pretty sure she is the same one every other review talks about. She doesn't mind laughing to your face and seems to only be concerned with when her next smoke break is.
Avoid this place like the plague. I immediately moved next door to the Hampton Inn by Hilton for about 20 euro more. So far there is no comparison.

Date of stay: September 2020
Trip type: Travelled solo
1  Thank pavlosb388
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 1, 2020 via mobile

We spent 2 nights in this hotel. The staff was helpful and friendly. The location of the hotel is ok, there are free parking places in front of the house.
The breakfast was good.
The hotel was clean and comfortable.
There is supermarket in the near. To reach the downtown is about 10 min by car.

Date of stay: January 2020
Trip type: Travelled with friends
2  Thank pepe_brokenninja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2020

I have been to this hotel for a business trip. The hotel room was booked for 4 nights. However, due to business changes I had to cancel 2 nights. Cancellation worked out fairly well. But then I needed a new invoice for taxation reason. After many calls and another week in this hotel spending every morning and evening asking for a new invoice I still have nothing. Either the amount is incorrect or the billing address is the wrong one. And best of all after raising my voice a little bit on day 7 trying still to get the right invoice the staff is telling me that if I would be more polite I would get a new invoice. Unbelievable! This has been the last time in this hotel and I would not recommend this hotel to business people who rely on correct invoices in order to get reimbursed.
Apart from that the hotel room is clean. Breakfast ok, nothing special.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank xenial989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 17, 2019 via mobile

I enjoyed everything in this hotel really it was amazing stay I recommend it for all my friends I enjoyed my room was very clean and comfortable also the breakfast was very delicious the staff was very friendly

Date of stay: November 2019
Trip type: Travelled with family
1  Thank IMANKAMEL69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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