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josef_travels
Seattle, Washington

German efficiency meets value for money.

Review of The Alex Hotel
5.0 of 5 bubblesReviewed 2 weeks ago
A conveniently located hotel in the picturesque city of Freiburg in the Black Forest. Clean modern and cute. Staff is very kind. Breakfast is efficiently arranged and convenien. a fair meal for the price. Seemed very filled with business men and women on their way to their appointmets.
Date of stay: August 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this review
Responded 1 week ago
Dear josef_travels,
Warm regards from The Alex Hotel and thank you for your visit as well as your review here on TripAdvisor.
It ist wonderful to read that you enjoyed your stay as well as the breakfast buffet.
We look forward to welcoming you back for your next visit to Freiburg.
Best regards,
Alexander Beinert and the entire The Alex Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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View more hotels in Freiburg im Breisgau
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All reviews old town modern hotel quiet street off road parking travel light train station rooms are small air con comfortable bed family owned hotel five nights town centre base to explore easy walking distance short stay excellent hotel stayed one night
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Reviewed March 19, 2024

What a find this was.........

Easily accessible from the rail station & only a short walk from the city centre.

Rooms are not the largest, but are thoughtfully designed with excellent storage and very adaptable lighting.
Beds are very comfortable & there are external shutters to give a 'blackout' effect.
Showers are easy to operate with a more than adequate stream & steady temperatures.

But what really sets this place apart is the staff -- from management down there is a 'can-do' attitude which makes a stay here absolutely stress-free.
A special shout-out to the gentleman manning the breakfast room during our stay -- polite, cheerful & nothing was too much trouble.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank 596lesg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this reviewResponded March 25, 2024

Dear 596lesg,
Warm regards from The Alex Hotel and thank you very much for your praise!
We are more than happy that you enjoyed your stay at The Alex Hotel and noticed our "can-do" attitude. Indeed we try to make all wishes come true. We will pass your kind words on to Babucarr, the gentleman you are referring to.
Once again, thank you for your visit and your review here on TripAdvisor and see you soon.
Cheers,
Alexander Beinert and The Alex Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 22, 2023

Excellent modern hotel in a quiet back street about 10 minutes walk from the old town. The staff on reception were very helpful and the room was clean and spacious. Breakfast was also good. A couple of warnings: if you use the parking garage, the passageway to the basement is very narrow and steep. And the town of Freiburg gets very quiet after 9pm in the evening. The hotel has its own small (and reasonably priced) wine bar

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Buttonwoodwriter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this reviewResponded October 27, 2023

Dear Buttonwoodwriter,
Warm regards from The Alex Hotel and thank you very much for your visit as well as your feedback here on TripAdvisor.
We are glad that you enjoyed your stay with us and had a good time in our WINERY29.
We look forward to welcoming you back soon and wish you all the best.
Kind regards,
Your Alexander Beinert and The Alex Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2023 via mobile

The Alex Hotel is a great place to stay if you want to be close to the main train station. The rooms are comfortable and the service at the front desk was extremely helpful and appreciated. Maybe a 10 minute walk to the train station the next morning. if we stop again in Freiburg, we will definitely stay at the Alex.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank BesseFamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this reviewResponded September 22, 2023

Dear BesseFamily,
Warm regards from The Alex Hotel and thank you for your visit. It was great having you as our guests - we hope you had a safe onward journey and would love welcoming you back, should you visit Freiburg again.
Best regards,
Alexander Beinert and the The Alex Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 7, 2023

Wonderful staff, efficient and friendly service. Internationals made to feel welcome in the city. Location is close to the university on a neighborhood street, but still very close to the main Freiburg train station. Thanks for going above and beyond during my stay! Would highly recommend.

Date of stay: September 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Voyager171694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this reviewResponded September 8, 2023

Dear Voyager171694,
Warm regards from The Alex Hotel and thank you for your visit as well as your amazing feedback.
We are thrilled that we exceeded your expectations and thank you for recommending us.
Hope to see you soon and all the best!
Best regards,
Alexander Beinert and the The Alex Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2023

The staff were helpful, the decor neat, clean and modern and the rooms, while small based on the one we stayed in, were well designed so we did not have a problem. The location was only 10 minutes away from the old town and tourist places. There was a little noise at times from the corridor and adjacent rooms but not enough to disturb our sleeping. If we had any other minor issues (such as the lack of a bedside drawer or of coffee/tea making facilities) we would probably say it was due to being somewhat older than the target clientele. Overall an excellent place to stay in a lovely city.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kvasirsblood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexander Beinert, Inhaber at The Alex Hotel, responded to this reviewResponded September 8, 2023

Dear Kvasirsblood,
Thank you very much for you stay as well as your kind words regarding your visit at The Alex Hotel.
We are glad to read that you enjoyed everything and hope you retured back home safely.
Have a great summer and see you soon.
Best regards,
Alexander Beinert and the The Alex Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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