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Reviewed July 8, 2018

I simply can not recommend this hotel because of the lead receptionist. She was constantly rude - short as possible in her words, cold, unhelpful to the point of making you feel that you are wasting her time and holding a smear of a smile that spoke of arrogance.

Pity as otherwise the hotel is just fine.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Gidon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 4, 2018 via mobile

We enjoyed our short stay at rhe Best Western in Freiburg very much. The rooms are nice, tidy and well equipped and the hotel staff is friendly. The breakfast is awesome and rhw location is perfecr for all sorts of expeditions in and aeound Freiburg.

Stayed: July 2018, travelled as a couple
Thank HugoHackenbusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 24, 2018 via mobile

Enjoyed my week at the Victoria while in Freiburg on business. Good location steps afrom the train and from the center. Excellent breakfast. Small but comfortable room. True, the receptionist was cold and officious. Nary a smile. But otherwise a nice stay.

Stayed: June 2018, travelled on business
1  Thank stefdoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 13, 2018

First impression failed. The front desk lady on duty on 27 May didn't greet us with courtesy, instead, with a great deal of arrogance, asked my wife "Yes?" as if we didn't look like hotel guests waiting to check in. Prior to that, we had to drag all our luggage up the stairs at the front of the hotel and inside as well. No hotel staff came out to help us and there was no apologies offered either. Certainly a very cold reception on the first day. Another annoying thing she did was that she wrote the wrong door number on our room card! On other days she was on duty, she was the same - didn't bother to say hi or have a good day etc. On our last day, before the check out time, we went out briefly and on our return, the door to our junior suite was wide open, a lady not in uniform was in the room looking around! she said to us 'housekeeping' then walked into the other room and left. We have stayed in many hotels and never had an 'inspector' (we suspect) in our room before checking out. The cleaner lady also opened our door quite a few times to without knocking first while we were still in the room resting that last morning. It was simply disturbing and annoying. We didn't like the waterproof mattress protector which made the bed hot and stuffy to sleep in. We do want to praise the male staff on duty in the evenings. He was friendly enough and provided some really practical travel info (e.g., availability of a provincial/regional rail ticket which is valid for a day and can be used for travelling to black forest towns). In certain areas of the hotel you can smell cigarette smoke. Coffee provided in the room or the lobby area wasn't good. Even though the hotel facility and location is ok, we definitely cannot recommend this hotel.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank phillc26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 12, 2018

Our family of 4 had a comfortable stay. There was a separate bedroom and a sofa bed. The hotel was clean and quiet and in a nice area close to the train station as well as the town. If we are ever in Freiburg again, we will stay here. HIghly recommended.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Judy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannes S, Inhaber at Best Western Premier Hotel Victoria, responded to this reviewResponded June 15, 2018

Thank you for your review travelmagic! We are glad that you and your family enjoyed staying in one of the Junior Suites. Best Regards from the team at Hotel Victoria.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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