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Mercure Hotel Stuttgart Airport Messe
Ranked #25 of 146 Hotels in Stuttgart
Certificate of Excellence
Reviewed 15 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 512andr_r
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 20 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 - 8 of 487 reviews

Reviewed 27 October 2017 via mobile

I say in echterdingen or Leinfelden this is one of the best.
The rooms are clean front desk is fine but unexpected costumers I really don’t know
So if you have your reservation before your fine .
The most problem was no refrigerator in the rooms!!!.
They have problem with the elevator in the past two days.and is still one of them is still the same.the shower was not good.
The rest is perfect


Stayed: October 2017, travelled on business
Thank alireza s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 9 November 2017

Dear "alireza s",,

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gürkan Gür
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

Stayed here for two nights and the whole experience was faultless. Good service, good staff, good location (close to airport with free transfer) close to tram system (100 metres). Good bar, good rooms. Highly recommended.

  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank steve h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 16 October 2017

Dear "steve h",

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gürkan Gür
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

The hotel is just 5 minutes away from the airport by taxi. It's located in an industrial area, there is a bakery and grocery store close by, but no restaurants. But the hotel has a good restaurant and room service. The breakfast buffet offers a good variety of food.

My room was quite spacious and if you don't like to sleep with A/C you can open the windows. Very comfortable bed, everything spotless clean and good WiFi connection. The staff at the reception is very friendly and helpful.

The Mövenpick and Wyndham Hotel are closer to the airport, for the Mercure you will need to order a taxi, but it is an excellent alternative.

Stayed: September 2017, travelled on business
Thank Ines M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 4 October 2017

Dear "Ines M",

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Did you know that we offer a free shuttle service to and from the airport. Ask for the departure time at the reception every time.

Sincerely,
Gürkan Gür
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

I have used a lot of Accor hotels worldwide and this is perhaps the worse one ever tried.

Location convenient to reach the highway or airport, sizes of the room is good and toilet is somehow modern. But this is the positive side of this hotel.
Staff seems like they don't even want to be here and in particular the waiter in the restaurant, who looked and behaved like he was forced in this position. Unbelievable such a bad attitude, but well we can all have a bad day?
Rooms was not really cleaned and we found several items under the bed. Does make you wander! And did find also any black hair in the bed, even though non of my group is dark haired!
Restaurant seems fair but spare yourself trying the food. The pizza is coming from a box premade just heated up before served. All very pricy compare to the location, quality and quantity
I would not use this hotel again and can NOT recommend it

Stayed: September 2017, travelled with family
Thank Andreas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 25 September 2017

Dear "Andreas K.",

Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Airport Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Gürkan Gür
General Manager

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Reviewed 21 July 2017

For some reason, our price was 169 Euros. Not only, did we pay too high, which I'm a little embarrassed we did, the small parking lot free parking, was packed, and not available, so we were forced to take our rental car back the night before. The food in the restaurant was the worst,(greasy), for the price, eaten in Austria and Germany, and the only item that I was impressed with was, the location near the airport, as we were flying out early,
I would not stay here again, if I was ever fortunate enough to travel back there.

Room Tip: Try another place first, then check to ensure you've got the lowest price available.
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 25 July 2017

Dear "Steve H",

Thank you for taking the time to tell us about your experience at the Mercure Hotel Stuttgart Airport Messe. I am sorry that not all of your experience meet your expectations; please allow me to express my apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Gürkan Gür
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017 via mobile

I flew into Stuttgart in the evening and had to return to the airport the next morning, so the Mercure Hotel Stuttgart Airport seemed like a convenient option, as they offer a quick, free airport shuttle service. And indeed, it was a practical solution.

It's nothing fancy, but the place looks relatively sharp. It would gain points if they changed the stained rug in the hallway. The rooms and bathroom were clean and comfortable. The restaurant downstairs provided a fairly nice meal for a reasonable price. (I enjoyed the German red wine.) And the staff at the reception was friendly.

My room overlooked an inner patio with tables and someone — perhaps part of the staff or another guest — woke me up before 8am as he/she moved some chairs around. I was hoping to sleep a little longer that morning. So if I find myself returning to this hotel, I might ask for a room facing the exterior of the building instead.

The rate that I was offered was €109 per night — or €123, which included wifi and a rather satisfying breakfast buffet until 10am. Not too bad.

Stayed: July 2017, travelled solo
Thank panruisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gürkan G, General Manager at Mercure Hotel Stuttgart Airport Messe, responded to this reviewResponded 17 July 2017

Dear "panruisi",,

We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart Airport Messe. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gürkan Gür
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Stuttgart Airport Messe

Address: Eichwiesenring 1/1, 70567 Stuttgart, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Stuttgart
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#19 Luxury Hotel in Stuttgart
#20 Romantic Hotel in Stuttgart
Price Range: $123 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Stuttgart Airport Messe 4*
Number of rooms: 148
Official Description (provided by the hotel):
The newly refurbished 4 star Mercure Hotel Stuttgart Airport Messe offers 148 air conditioned rooms with pay TV and telephone. The hotel features one restaurant, four meeting rooms, a bar and a pay parking garage. Stuttgart airport and the new exhibitioncentre are 4 km, the city centre, the stadium and the Cannstatter Wasen showground are via highway B27, only 12 km from the hotel. Well known companies are close as well. Free airport shuttle upon request. ... more   less 
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Also Known As:
Accor Hotel Stuttgart Airport Messe

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