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All reviews modern hotel business trip bed covers continental breakfast free wifi walking distance single room good size train station gym pros cons
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Reviewed December 6, 2017 via mobile

I have been in this hotel a couple of times, it it very nice, modern and clean; I like the style a lot, however the value for money is a bit unbalance as in my case it was very expensive for being a 4 Stars in Germany with a breakfast to be paid on top of the already high amount. An area for improvement is the courtesy of the personnel that is quite variable and dependent on the person mood

Stayed: December 2017, travelled on business
Thank Mussla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcona_MO_HOTEL, Manager at arcona MO.HOTEL, responded to this reviewResponded January 22, 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely
Uwe Schaaf
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017 via mobile

Small good comfortable great staff good food great rooms great place around the hotel right beside the shopping center very clean calm day and night full recommend and good price , bad air conditioning

Stayed: October 2017
Thank Emran A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcona_MO_HOTEL, Manager at arcona MO.HOTEL, responded to this reviewResponded January 22, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely
Uwe Schaaf
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 20, 2017 via mobile

Staff was very hospitable. Cleaning staff were great. Always well stocked with towels & toilet paper. Rooms clean & organized. Excellent location. Close to galleria, markets & lots of great food locations in walking distance.

Stayed: September 2017, travelled on business
Thank CoraLee629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcona_MO_HOTEL, Manager at arcona MO.HOTEL, responded to this reviewResponded January 22, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely
Uwe Schaaf
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2017 via mobile

I spent a week in this hotel for business and have no egregious complaints. There are some things I would have liked to see buy they are not necessary and overall I consider this hotel a very good choice. The location is downtown Vainhingen and traffic can be bad at times.

Pros:
+excellent work by all the staff
+ very clean and nicely designed rooms
+ great breakfast/excellent dinner salads
+ parking garage
+ gym, although the addition of a couple tread mills is badly needed

Cons:
-the double beds are really 2 twins which is annoying if you move around at night and the 2 twin comforters never stay in place
-no treadmills in the gym
-no irons in the rooms although you do have 24hr. access to an ironing room which works well enough
-no mini fridge or coffee in the room though there is a coffee stand on level 1 where you can get coffee when the restaurant is closed

Stayed: September 2017, travelled on business
Thank marcdog4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcona_MO_HOTEL, Manager at arcona MO.HOTEL, responded to this reviewResponded January 22, 2018

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely
Uwe Schaaf
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2017

Stayed here in May 2017 with my husband. location wise hotel is very attractive, however at reception there were not that nice, tried to seem professional but they were not. Overall, hotel clean, mall 2 minutes away, metro 5 minutes.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank agnesrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arcona_MO_HOTEL, Manager at arcona MO.HOTEL, responded to this reviewResponded January 22, 2018

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely
Uwe Schaaf
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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