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Melissa H

Great place, would stay again and recommend!

5.0 of 5 bubblesReviewed Mar 22, 2024
This place was special. The whole place was very modern and clean, the staff was beyond friendly and helpful. Parked right in front of the hotel on the curb. Dozens of fantastic restaurants are steps away and we enjoyed a wonderful stroll through the town. The breakfast was great. Our room was spacious, clean and comfortable.
Date of stay: March 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Zeitwohnhaus, Inhaber at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this review
Responded Mar 25, 2024
Thank you @melissah for this wonderful review. We are really pleased that you enjoyed your stay with us and that we were able to give you a great time in Erlangen. Thank you for being our guest. We look forward to seeing you again and send our best regards from the heart of Erlangen. The Zeitwohnhaus team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (223)
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Reviewed July 26, 2023

Nice littler discovery. Very close to the Town centre & the University hospital of Erlangen as well the University of Erlangen. Many eating options nearby.
They serve good breakfast , but for food like lunch & dinner you have to count on nearby restaurants only ! Pizza stall is within 50 Feet - so dont worry , and they are open till midnight.

Room tip: They have no contact check in facility , if you need !
Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank SUMANHAZARIKA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Zeitwohnhaus, Inhaber at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this reviewResponded July 28, 2023

Thank you dear Suman for this great and friendly review. We are pleased that you enjoyed your stay with us and hope you had a good onward journey. We look forward to seeing you again and send best regards to India from the center of Erlangen. The Zeitwohnhaus team.

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Reviewed November 2, 2022 via mobile

We had a fabulous stay at this hotel! The room was very clean, had all the amenities we needed for our 4 night stay, the little kitchen was so useful! We easily rented bikes and enjoyed using them for little adventures around Erlangen and Nuremburg. All the staff were very friendly and welcoming and the virtual check in and out made the whole process super easy, even after hours. It’s is located right in the heart of the city and we enjoyed many delicious meals and drinks, just a short walk from the hotel Would definitely stay here again!

Date of stay: October 2022
Trip type: Travelled as a couple
Thank NPan87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holger Herdegen, Geschäftsführer at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this reviewResponded November 13, 2022

Thank you @ for this great review. The whole Zeitwohnhaus team was happy that you were our guest and we look forward to seeing you again soon here @our place in the heart of Erlangen.

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Reviewed August 13, 2022 via mobile

La struttura effettivamente è molto pulita, e ottimamente tenuta. Non basta però a fare la perfezione, soprattutto per chi viaggia molto, e ha in mente ben altri standard.
Con prenotazione effettuata attraverso un sito specializzato, il check in è stato un delirio: arrivano 3 (tre!) mail che hanno 3 allegati con QR codes diversi; già sarebbe stato complicato così,  ma il dettaglio che tutti i messaggi e gli allegati sono rigorosamente in tedesco rende la cosa ridicola (anche perché dalla prenotazione è facile intuire che i viaggiatori sono italiani: non si pretende la lingua degli ospiti, ma un bell'inglese, che è pur sempre la lingua internazionale di chi viaggia, sì!!!). Quindi, in barba all'efficienza tecnologica teutonica (!), tocca telefonare e parlare con la receptionist - scortesissima - che dice che invierà una mail... che non arriva!. Richiamiamo, per scoprire che la ragazza è sì scortese (e chissà poi perché) ma è pure poco precisa, così non ha letto correttamente il nome della prenotazione automatica e ha spedito la comunicazione chissà dove (help!)... non si scusa, naturalmente, ma riesce finalmente a inviare una mail con il codice di accesso (mail che poteva perfettamente essere inviata sin dal principio).
In tutte queste simpatiche conversazioni, omette di specificare che il parcheggio va prenotato e che parcheggiare in strada è a dir poco proibitivo...
Ora, decido di allontanare il sospetto che se non fossimo arrivati dal Bel Paese avremmo avuto un'esperienza migliore, ma questa brevissima sosta è stata decisamente insoddisfacente,  per contenuto e forma. NON RACCOMANDO

The structure is actually very clean, and well kept. However, it is not enough to make perfection, especially for those who are traveling a lot, and have other standards in mind.
With a reservation made through a specialized site, the check in was a real nightmare. First, we are sent 3 (three!) emails in 3 hours with 3 attachments with different QR codes; it would just be rather complicated like that, but the small detail that all messages and attachments are strictly in German makes the thing ridiculous (from the booking the foreign origin of the travelers can be easily detected: OK, let's not expect the language of the guests, but a beautiful English, which is still the international language of travelers yes, it would be definitely required!!!).
So, in spite of the Teutonic technological efficiency (!), we must place a call and talk to the rude receptionist (who takes the difficulties without blinking) who answers that she's going to send an email (the fourth one!). But the email does not arrive... we call again, just to discover that the girl is unpleasant (why?!) but she's also inaccurate: she didn't correctly read the name on the automatic booking and mispelled the address of the communication, sending it God only knows where (help!). She obviously doesn't apologize, and finally manages to send an email in English with the access code (email which could be perfectly sent from the very beginning).
In all these funny conversations (!) she fails to specify that hotel parking must be booked, and that parking on the street is prohibitive to say the least ...
Now,  let's put apart the suspicion that if we hadn't arrived from the Bel Paese we would have had a better experience, what is sure is that this stop was definitely unsatisfactory.
NOT RECOMMENDED, AT ALL.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank 324dl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Zeitwohnhaus, Inhaber at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this reviewResponded August 17, 2022

Dear Daniela, thank you for your review.
It is a pity that you were not completely satisfied with your stay.
We also keep up with the times, which is why we have digitized our processes in a targeted manner. Which appeals to most of our guests. Of course, the language in the digital travel companion can be easily changed by the guests at any time to English, there you will as well find all nessecary information ;-)
Our employees are known for always offering our guests a pleasant service and are happy to help with any queries. After all, we are an international house in all its facets. Your Zeitwohnhaus team!

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Reviewed July 8, 2022

I was in this hotel only one night.
We were in Erlangen for a scientific congress, the hotel had been chosen by the congress organizer. Since it was all very tiring and fast, on leaving the facility I forgot the beauty-case, with some medicines inside, I noticed it at the airport, 30 minutes after leaving the hotel.
Writing to the hotel they told me they would check, no answer. The next day I call on the phone, they still tell me that they would check and that they would call me after 10 minutes, obviously no calls.
I write again and they reply that the beauty-case was not there and that perhaps I had forgotten it somewhere else, which is impossible since we took a taxi from the hotel to the airport and in a taxi hardly one person takes the beauty-case .

I finish this review by saying that the room was very hot, there was no air conditioning, the windows is in a noisy street and the pillows are really bad.

Date of stay: July 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank francescodG5344EG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Zeitwohnhaus, Inhaber at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this reviewResponded July 11, 2022

Dear Fransesco D,
“Grazie mille” for your review. Our staff works hard to satisfy all our guests, but sometimes it simply seems impossible. After your first email, we immediately checked the room, especially the bathroom, but unfortunately absolutely unsuccessfully. There was no beauty-case. And yes, we gave you that feedback. We finally asked our room maids, but they also assured us, that they couldn't find anything in the room.
It's really a shame and from our point of view also unfair, that that you rate our house, based on the fact that we didn't find your beauty-case. Wherever you put it, it's not with us. We're sorry that we couldn't help here, but we don't see anything wrong with us either.
A short note at the end: Almost all of our rooms & apartments have automatic air conditioning. Maybe next time ask your congress oranizer to book you an air-conditioned room if that's important to you. A small note would have sufficed and we would have tried to offer you an appropriate upgrade if necessary. Unfortunately this did not happen.
We send you best regards ti Italy - Yours Zeitwohnhaus team

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Reviewed May 25, 2022

I had an excellent experience in Zeitwohnhaus! 100% I recommend it!!! The position is close the Siemens training center and center of the city. The hotel makes you feel like your home and the breakfast is amazing (!!!). It ‘s possible rent a bike or make your daily gym there. The service was incredibly and very kind. Annika from reception was super helpful!!!
Thank you guys

Date of stay: April 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank annalivaniou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Zeitwohnhaus, Inhaber at Zeitwohnhaus Suite Hotel & Serviced Apartments, responded to this reviewResponded May 31, 2022

Dear Anna, thank you very much for your great review. It was a pleasure to host you and we are really glad that you enjoyed your stay with us. We look forward to seeing you again and until then we send our very best regards to Greece! The Zeitwohnhaus team

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