My family and I chose to stay at this hotel as we were attending a wedding there.
The rooms are very nice but I found the bathroom glass sliding door extremely dangerous when you have a young child with you,that is just an accident waiting to happen.
I ordered breakfast in the room on 1 or 2 occasions and was shocked to find out that i was being charged 26 Euros for a few croissants and a pot of coffee, the room service attendant at the hotel actually told us to go downstairs and have breakfast, where at least your paying for a full variety.
The room service staff were very nice, I was greeted on the telephone by name, which gave it a very nice personal touch.
My main complaint is that on my final night, i ordered milk for my baby from Room Service, only to be served MILK, WHICH HAD GONE OFF AND WAS OUT OF DATE, according to the hotel, they use pasteurised milk and not fresh milk, personally, i dont know the difference...i reported this to a front office manager, who seemed far from interested and didnt even respond with an apology and was too fast to refer me to the Food and Beverage manager. This manager, (Mr Lentoni), was a bit more sympathetic to my needs and took a little more interest in my son's welfare and quickly arranged for a doctor.
After returning back to my room, a female from Human resources called and had the cheek to say that I would have to cover the cost of the call out for the doctor. I obviously disagreed and was put through to Mr Lentoni again after being put on hold for long intervals three times. In the end they agreed to cover the costs, but i had to folk out the medication expenses myself.
A truly disappointting end to a nice stay, being a hotelier myself, I am truly saddened by this hotel not being sympathetic to my needs, more importantly, my child's welfare.
- Official Description (provided by the hotel):
- Have an adventure to remember at the Munich Marriott Hotel. We provide a unique blend of modern comfort and functional elegance in a prime location. Our rooms feature thoughtful design and deluxe amenities, while first-class hotel resources ensure that you get all you need for an enjoyable stay here in Munich, Germany. Start your morning with a workout at our fitness center or find a personal oasis at our hotel spa. Savor an inventive cocktail or a juicy steak at one of our six bar and restaurant options, allowing you to experience top-quality dining without leaving your hotel. If you're interested in planning a business function or wedding, you can take advantage of our 13 stylish, adaptable event venues, which combine for almost 10,000 square feet of space. We offer an exceptional hotel location near Munich city center, close to Marienplatz and other destinations. Join us at the Munich Marriott Hotel, where we look forward to providing you with service and convenience beyond compare. ... more less
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- Also Known As:
- Marriott Hotel Munich
- Marriott Hotel Munchen
- Marriott Munich
- Munich Marriott