We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,803)
Filter reviews
1,803 results
Traveller rating
1,423
259
72
25
24
Traveller type
Time of year
LanguageAll languages
More languages
1,423
259
72
25
24
Show reviews that mention
All reviews rocco forte heated floors beautiful hotel concierge staff separate shower star hotel train station deluxe room spa area rooms are large perfect stay minute walk breakfast buffet hotel restaurant quiet location old city beer garden
Filter
Updating list...
30 - 35 of 1,803 reviews
Reviewed August 31, 2018

Our family of 3 stayed for 3 nights in a junior suite in late Aug. The room decor is slightly on the spartan side, hardwood floor, white painted closets but is otherwise very good. Washroom is spacious with separate compartments for shower, toilet/bidet and large area with double sink plus bathtub.
Check-in process was smooth and warm and by the time we returned from lunch (we arrived early in the morning) the room is ready and out luggage have been delivered into the room. We had a problem with controlling the shower water temperature and they came to replace the knob in 15 minutes, typically great German efficiency.
The hotel is very close to the main train station and U-bahn station and there are always taxis waiting outside. The gym is adequate with a good choice of machines but only space for one person to do some stretching. The gym is available 24 hrs but you have to get staff from the main reception area to open the door for u during off hours. Pool looks beautiful but we did not try. Breakfast has excellent choices of cold and hot dishes. The restaurant is never too busy even though the hotel was quite full while we were there. I guess the class of the excludes group tours so guests do not have to worry about the mad rush of large crowds.
The only reason I did not give it 5 stars is for the pricing. At more than a thousand Euro per night for our junior suite I think it lacks the wow factor of hotel chains such as the Ritz or 4 Seasons.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank kennethChk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted to read that you enjoyed your time at The Charles Hotel.

We also appreciate your feedback with regards to our pricing. Please rest assured we do carry out regular competitor surveys to ensure that our prices are in line with those of our key competitors

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2018

This hotel was well appointed, not missing any details. The room was spacious and comfortable, and the amenities within were many and of high quality. Concierge staff was super helpful with requests even before i arrived.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cannl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member.

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 25, 2018 via mobile

You feel special from the minute you arrive at this hotel. It is in a prime location with a 7 minute walk to the main train station and about a 15 minute walk to old town. Rooms are spacious and very clean and the restaurant is very good for a hotel. However, what really makes the hotel special is the staff. They are super friendly, helpful and totally strive to make your stay memorable. Tim and everybody else at the concierge desk is very good. Highly recommend this hotel!

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded August 27, 2018

Dear Guest,

Thank you for your wonderful review of your recent stay with us.

We are delighted that you that you had such a memorable time at The Charles Hotel. Especially Tim felt very flattered and appreciative of your kindness in mentioning him in your review.

We hope to welcome you back soon.

Kind regards,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2018 via mobile

I think there are few hotels in the top category with this level of attention to families. Our room was equipped with a cot for our baby, some toys, and even a baby bathrobe... The room and bathroom were spacious and comfortable. We chose a room facing the old botanical garden, and I think it is worth paying extra as the other side of the hotel faces a very busy street. Both the breakfast selection and the service in the restaurant were outstanding! I think this alone will make us return as soon as possible.

Date of stay: April 2018
Trip type: Travelled with family
Thank Schneebesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded August 27, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

It is lovely to read that you and your family enjoyed your recent stay with us to the fullest.

We are looking forward to welcome you back soon.

Kind regards,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2018

Very conveniently located in close proximity to major sights. Short walking distance to the Munich train station. Our room at the Charles was very comfortable, with a great view of the adjacent park, and very quiet. Excellent service overall. Breakfast buffet, which we got as part of a package deal, was very good and offered a variety of choices. Would choose it again!

Date of stay: July 2018
Thank fonda2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded August 27, 2018

Dear Guest,

Thank you for your recent stay with us and your wonderful feedback on TripAdvisor.

It is lovely to read that you enjoyed your recent stay with us to the fullest. We are delighted that you especially liked our central but still quiet location as well as our rich breakfast buffet and the service provided through our Team Member.

We hope to welcome you back soon.

Kind regards,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews