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All reviews rocco forte heated floors beautiful hotel concierge staff separate shower star hotel train station deluxe room spa area rooms are large perfect stay minute walk breakfast buffet hotel restaurant quiet location old city beer garden
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Reviewed September 5, 2018

We stayed for three nights at the end of August. There was an issue with our room. When I pointed it out, the hotel acknowledged it immediately and made quick efforts to remedy the problem - kudos for that indeed. But this did result in us having to move rooms (in all fairness we were offered to stay in the room we were in, but that's not what we had booked), and moving rooms does not lead to a peaceful hotel stay.

The beds in both rooms (suites) were very comfortable. The sleeping areas were dark.

The suites were well-appointed. However to call the first room a "suite" is a bit of misnomer. It was all one room, not two separate areas as I think the word "suite" implies. We had asked for a kettle and mug to be in the room upon arrival and that didn't happen. When a kettle was brought up, it didn't work and needed to be replaced. When we changed rooms, the kettle did not follow so we had to call again.

I had noted in the reservation this was birthday trip for my husband and a lovely little tray of goodies was delivered to the room for the occasion.

The buffet breakfast was very complete! There was even an area/food for Arabic guests. Service at breakfast was excellent, the food was hot and fresh, and there were even fresh vegetables - huge bonus! Staff at the front desk are very helpful. Our stay fell short of five stars in just a couple of areas, but we would not hesitate to stay at another Rocco-Forte Hotel.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your stay at The Charles Hotel and your review on TripAdvisor.

How wonderful that you have chosen The Charles Hotel for your husband's birthday trip. We are delighted that you enjoyed our comfortable beds, our delicious breakfast buffet as well as the service delivered by our Team Members. However we would like to apologize for the inconveniences caused by the room move and the missing kettle. This is obviously not indicative of the standards of service we aim to achieve.

We hope to welcome you back in a not too distant future.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2018 via mobile

The Charles Hotel is located conveniently near the train station and several museums are within a walk. Service was phenomenal and pool and sauna facilities were ver nice. Breakfast was solid before a day of touring.

Date of stay: September 2018
Trip type: Travelled with family
Thank JJK13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your wonderful feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member as well as our relaxing The Charles Spa.

It was our great pleasure to have you staying with us and we hope to welcome you back in a not too distant future.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 4, 2018

This Hotel by far is my fav in Munich . I stayed for Business and it is an Oasis in the Botanical Gardens and walking distance to center center attractions. The room was wonderful with a marble bathroom that makes you feel like a king. Staff is top notch and food and beverage made me want to keep coming back for more. Great stay

Room tip: Book an upgraded King room with view of park ...great size
Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member, our delicious food as well as our our luxurious interior design.

It was our great pleasure to have you staying with us and we hope to welcome you back in a not too distant future.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2018

Our family of 3 stayed for 3 nights in a junior suite in late Aug. The room decor is slightly on the spartan side, hardwood floor, white painted closets but is otherwise very good. Washroom is spacious with separate compartments for shower, toilet/bidet and large area with double sink plus bathtub.
Check-in process was smooth and warm and by the time we returned from lunch (we arrived early in the morning) the room is ready and out luggage have been delivered into the room. We had a problem with controlling the shower water temperature and they came to replace the knob in 15 minutes, typically great German efficiency.
The hotel is very close to the main train station and U-bahn station and there are always taxis waiting outside. The gym is adequate with a good choice of machines but only space for one person to do some stretching. The gym is available 24 hrs but you have to get staff from the main reception area to open the door for u during off hours. Pool looks beautiful but we did not try. Breakfast has excellent choices of cold and hot dishes. The restaurant is never too busy even though the hotel was quite full while we were there. I guess the class of the excludes group tours so guests do not have to worry about the mad rush of large crowds.
The only reason I did not give it 5 stars is for the pricing. At more than a thousand Euro per night for our junior suite I think it lacks the wow factor of hotel chains such as the Ritz or 4 Seasons.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank kennethChk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted to read that you enjoyed your time at The Charles Hotel.

We also appreciate your feedback with regards to our pricing. Please rest assured we do carry out regular competitor surveys to ensure that our prices are in line with those of our key competitors

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2018

This hotel was well appointed, not missing any details. The room was spacious and comfortable, and the amenities within were many and of high quality. Concierge staff was super helpful with requests even before i arrived.

Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cannl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded September 11, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member.

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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