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All reviews rocco forte heated floors beautiful hotel concierge staff separate shower star hotel train station deluxe room spa area rooms are large perfect stay minute walk breakfast buffet hotel restaurant quiet location old city beer garden
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Reviewed October 28, 2018 via mobile

Everything about this hotel was wonderful. The rooms are large and comfortable, the beds were comfortable, the water pressure in the shower was good, the restaurant food was good and the staff amazing. (They provided a birthday cake and candle for our friend on his birthday in the restaurant). When we arrived the airlines had lost our luggage. We had difficulties calling, when we were able to get through no one could find our bags, so we enlisted the help of Tim the concierge. He was sooooo helpful. He really went above and beyond the call to help us. Even when we had changed hotels to join a cruise group, he continued to work to get our luggage to us. Plus the hotel is extremely well located, convenient to just about everything. Very close to the train station, easy walk to shopping, dining, and the glockenspiel. Would readily stay there again.

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank Robinkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member. Especially Tim felt very touched by his special mention in your review.

It was our great pleasure to have you staying with us and we hope to welcome you back in a not too distant future.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2018 via mobile

We stay in a lot of hotels, all over the world. The staff here were the best we’ve ever encountered. Nothing was too much trouble for them. We had our grandson staying for one of the six nights we were here, they provided everything we needed plus additions we didn’t expect.

In some hotels you need to check twice that things are booked - not here. Ask once and it’s done.

The rooms are not spectacular but the restaurant is excellent and the overall experience was one of the best we’ve ever had.

Date of stay: October 2018
Trip type: Travelled with family
Thank multitrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed the great service provided through our Team Member.

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2018 via mobile

We were visited here in the beautiful summer of August 2018, the location of hotel is around half an hour drive from Munich international airport. We took taxi 80 Euro arranger by hotel.
The hotel is close to many tourist place, like the central train station just a few minutes walk, hop on/off city tour buses are opposites to train station.
Hotel located in a quite place and next to a park.
Restaurant Sophia is excellent and great services too.
my room are spacious and clean but at low floor without balcony. In summer the towel warmer in bathroom is turn off.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Niceman2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for your recent stay with us and your wonderful review on TripAdvisor.

We are delighted to read that enjoyed your stay at The Charles Hotel. However we regret that you didn't like the location of your room on a low floor. In order to note your preference of a high floor in your profile, we kindly would like to ask you to contact Ms. Kerstin Orend in our Executive Office under korend@roccofortehotels.com or under + 49 89 544 555 1302.

We are looking forward to welcome you back to The Charles Hotel in a hopefully not too distant future.

Best wishes,
The Charles Hotel Team

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Reviewed October 13, 2018 via mobile

This classy boutique type of hotel is very well located near the Hauptbahnhoff.

My Deluxe Room on the third floor was very spacious including the bathroom. Only thing missing was the In- Room Coffee and Tea equipments which have become quite a norm these days , especially in the modern and newer hotels.

The Spa was excellent.

The variety and service in their Sophia’s restaurant and bar is top- class. I had a very nice vegetarian dinner there with the staff willing to accommodate out-Of-menu dishes.
Next day’s Breakfast was also top- notch.
All in all a top- class hotel in Munich.

Date of stay: October 2018
Trip type: Travelled solo
Thank sbk1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you had such a memorable time at The Charles Hotel and enjoyed especially our spacious Deluxe rooms, our relaxing The Charles Spa as well as our Sophia's Restaurant.

Please allow us to inform you that you can order tea and coffee equipments to your room free of charge. If you wish, in order to ensure that you are completely delighted during your next stay, could you please provide your name and contact information to Ms. Kerstin Orend under korend@roccofortehotels.com, so that we may note your preferences? It will be our pleasure to prepare a coffe machine and a kettler in the room before your arrival.

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

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Reviewed October 13, 2018

We could not have asked for more in a hotel for our family trip - clean, luxurious, well located in the heart of Munich. The kids felt pampered as did the adults. Great food and atmosphere for all meals - and an evening nightcap. Don't miss the pool and spa.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank DanGrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_TCH, PA to General Manager at The Charles Hotel, responded to this reviewResponded November 9, 2018

Dear Guest,

Thank you for your recent stay with us and your fantastic feedback on TripAdvisor.

We are delighted that you and your family had such a memorable time at The Charles Hotel and enjoyed especially our good location in the heart of Munich and our The Charles Spa.

It was our great pleasure to have you staying with us and we hope to welcome you back soon.

Best wishes,
The Charles Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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