Very bad and unprofessional experience!
I stayed there in December, sharing room only with colleagues (we always left and came back together). I got shopping bag full of new stuff stolen from the room, either by their cleaning service or somebody else (since when we returned, the room was cleaned and the door left open)!!! I reported the theft immediately but the manager refused to refund any money, saying I can’t prove anything. He said he talked to their stuff and they are saying nobody took anything. I wanted to check on cameras (which are probably not filming at all) but they say cameras can’t show if the door was really left opened but it can be seen that when cleaning lady returned from my room, she wasn’t having any new bags (it’s like a very bad joke). At the end they blamed the theft on me and stopped all the communication.
I’m very disappointed, I have never experienced such an attitude to guests before and I strongly recommend staying away from this hostel! Disaster!
- Official Description (provided by the hotel):
- My place to stay – central, adventurous, relaxedOur Metropol Hostel Berlin is located in the unique, vibrant and alternative district of Kreuzberg. Besides the sharp but lovable Berlin tongue and air, you will find a multicultural flair and night life.It is situated in a quiet backyard and with view towards the TV tower. You will reach us by a underground station in front of our hostel quick and easy from all sides of Berlin.Only a stone throw away you will find the Postdamer Platz and Checkpoint Charlie for your sight seeing- and shopping tours. Just around the corner the very charming „Bergmannkiez“ will enchant you with its international cafés, restaurants and bars. Going out is a simple task, no matter if you like Electro- Rock or Jazz.Metropol Hostel Berlin is brand new with a modern design. Our single, double and dorm rooms offer with a bathroom en suite, TV and breakfast all you need for a relaxed trip to the capital.Our spacious dorm rooms are ideal for small and big groups and can be booked with their own or shared bathroom.Breakfast, linen and towels are included. We also offer rooms with half-board.In our lobby you can enjoy a cocktail at the bar, a table soccer match with new backpacker friends or surf the net. Our multilingual staff are happy to provide you with tips for hip clubs and restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Metropol Hostel Berlin Hotel Berlin