Very bad and unprofessional experience!
I stayed there in December, sharing room only with colleagues (we always left and came back together). I got shopping bag full of new stuff stolen from the room, either by their cleaning service or somebody else (since when we returned, the room was cleaned and the door left open)!!! I reported the theft immediately but the manager refused to refund any money, saying I can’t prove anything. He said he talked to their stuff and they are saying nobody took anything. I wanted to check on cameras (which are probably not filming at all) but they say cameras can’t show if the door was really left opened but it can be seen that when cleaning lady returned from my room, she wasn’t having any new bags (it’s like a very bad joke). At the end they blamed the theft on me and stopped all the communication.
I’m very disappointed, I have never experienced such an attitude to guests before and I strongly recommend staying away from this hostel! Disaster!More