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All reviewsprivilege loungegreat hotelzoo stationu bahn stationshopping streetfree wifimain shoppingmodern hoteltegel airportbreakfast buffetexcellent locationzoologischer gartenaround the cornerreception staffshort breakstayed here for nightsjunior suite
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Reviewed October 28, 2017 via mobile

Really liked the location of this hotel. Rooms were nice enough (family suite) but you can’t help but feel they need to do a lot better. The front desk service, and/or any service and care in general was poor/non existent.

Example 1. We had a non functioning air con/heating unit (it is cold in Berlin in October).

They never fixed it despite letting them know as soon as we arrived. They rolled out a few heaters but promised it would be fixed next day.

Next day, still not fixed and no one at the front desk knew anything. Almost made it feel like this was our problem to deal with.

Example 2. While we know WiFi outages can happen, we had zero WiFi while staying here. When pushed, the front desk finally told us it would take about 3 days to fix. Why not just tell guests that up front and apologize ? Why try to hide it?

Another little warning. If you stay in one of the suites facing the main road, bring earplugs. Loads of noise coming from the streets at night.



Stayed: October 2017, travelled with family
2  Thank PETER K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 27, 2017 via mobile

We enjoyed our stay in this hotel. Family of three staying in a junior suite. Friendly and helpful staff. Very nice breakfast. Large rooms.

The combination of a minimalistic interior in an old school provides an interesting and enjoyable atmosphere. If you stay here, take the stairs down to go down your own memory lane of old schools.
Good location of hotel right besides the metro and shopping district. Modern and slick interior.

We do not like to have rooms facing traffic street and our room faced the street. Traffic noise was low and not a challenge.

We would not hesitate to stay here again when returning to Berlin.

Stayed: October 2017, travelled with family
Thank GEM_reiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yield_Manager_HBK, General Manager at H10 Berlin Ku'damm, responded to this reviewResponded October 31, 2017

Dear GEM_reiser,
Thank you for taking the time to write your review of H10 Ku,damm hotel , your comments are very much valued. Your feedback encourages us to continue working, and we are very glad to know that you have enjoyed your stay.
We look forward to seeing you on your next trip to Berlin. Do not hesitate to contact us directly, to offer you a beautiful room and the quietest.
We would love to welcome you again, and in any H10 hotel in more than 22 destinations worldwide.
Yours sincerely
Carmen Linares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2017

I've been in Berlin a few times this year for business and the H10 was the best of the hotels I've stayed at. The experience started with Marco on the front desk, I had a smooth and playful check in process and was lead through the clean and well designed hotel public space to a nicely proportioned room with a great bathroom and good light. The breakfast is tables and table of buffet long and the workout room has dry and wet steam rooms that I didn't visit enough. The only drawback is lack of a swimming pool which is great at the end of a day to have on hand. Still, the staff and features and location make for a great stay in the middle of everything .

Room Tip: most of the rooms are in the back so they are off the busy street and pretty quiet.
  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank MediaOcker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yield_Manager_HBK, General Manager at H10 Berlin Ku'damm, responded to this reviewResponded October 28, 2017

Dear Guest,
Thank you for taking the time to write your review of H10 Ku,damm hotel , your comments are very much valued. Our staff members take their roles very seriously and try, every day, to improve and ensure the highest quality of service for our customers. Your feedback encourages us to continue working.
We look forward to seeing you on your next trip to Berlin. We would love to welcome you again, and in any H10 hotel in more than 22 destinations worldwide.
Yours sincerely
Carmen Linares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 18, 2017

This is an excellent hotel. We stayed Friday to Tuesday. It is very quite over the weekend but gets busier Monday as the business people arrive. The position of the hotel is excellent as you are close to shops, restaurants as well as both tube and train links.
The breakfast has a wide selection of items and is excellent.
The reception staff were very helpful, especially Marco who made us feel very welcome straight away.

Stayed: October 2017
Thank EAStrickland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yield_Manager_HBK, General Manager at H10 Berlin Ku'damm, responded to this reviewResponded October 28, 2017

Dear Guest,
Thank you for taking the time to write your review of H10 Ku,damm hotel , your comments are very much valued. Our staff members take their roles very seriously and try, every day, to improve and ensure the highest quality of service for our customers. Your feedback encourages us to continue working.
We look forward to seeing you on your next trip to Berlin. We would love to welcome you again, and in any H10 hotel in more than 22 destinations worldwide.
Yours sincerely
Carmen Linares
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2017 via mobile

Hotel was 7mins walk from one of the main station of the train line and 2mins walk to nearest subway station. Nearest supermarket was 5-6 mins walk away while there are many mini marts along the way.
8mins walk from the hotel will bring you to the famous shopping street in Berlin and restaurants and coffee places are littered around the hotel so there is no lack of food or shopping.
Check in was hassle free with professional service. Rooms were clean and very artsy in terms of decor. The food at both breakfast and lunch was great! I truly enjoyed my stay and have reccomended friends and colleagues going to Berlin to stay here.

Stayed: March 2017, travelled on business
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yield_Manager_HBK, General Manager at H10 Berlin Ku'damm, responded to this reviewResponded October 28, 2017

Dear Elizabeth,
Thank you for taking the time to write your review of H10 Ku,damm hotel , your comments are very much valued. Our staff members seriously try, every day, to improve and ensure the highest quality of service for our customers. Your feedback encourages us to continue working.
We look forward to seeing you on your next trip to Berlin. Not hesitate to contact us for in your next visit to offer you the best conditions and a lovely room.
We would love to welcome you again, and in any H10 hotel in more than 22 destinations worldwide.
Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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