We chose this hotel because it was in a good location and had positive reviews. I wasn't disappointed. The staff were really helpful and friendly and spoke very good English. The rooms were nicely decorated and beds comfy. The pillows were too soft for my liking but that's just my personal preference. We ordered room service on the first night which was good value and arrived after about 15-20 minutes. They also had a really good selection of foods for breakfast which I wasn't expecting. Overall a lovely place to stay in Berlin.