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“Never again...”

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Novum Select Hotel Berlin Spiegelturm
Ranked #225 of 634 Hotels in Berlin
Certificate of Excellence
Istanbul, Turkey
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Never again...”
Reviewed 26 August 2011

We stayed there two nights.
There is only one positive thing about this hotel ; across the street there was a train station, so we could go to the city center easily. ( but it takes 25-30 minutes)
Most of the rooms have a nice view but not spacious and unfortunately not clean enough. Also they need a serious refurbishment!
We had terrible breakfasts for two days. The restaurant was closed for two days and you have to go out for dinner.
No room service after 11:00. Even you can not find a glass of hot water.
And the most important thing;
They dont have any idea about "service business". They were like a soldiers. No smile, no kindness, just doing their simple tasks...
If you are having a vacation, strongly avoid this hotel.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mehmetbugra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frankfurtwolf, Public Relations Manager at Novum Select Hotel Berlin Spiegelturm, responded to this review, 30 November 2011
Dear Guests,

since the 1st of October of this year, we have aquired the former Senator Hotel . This hotel is now managed under the name of Winters Hotel im Spiegelturm. Some areas of the hotel are not in a particular good shape. To accelerate the renovation with less inconvenience for our guests, we have decided to close the hotel in January 2012 for 4 weeks.

The current planning looks as following:

Start will be on departure of the guests on the 2nd of January and the reopening will be on Montay, the 30th of January

During this timeframe we will complete the following works in the hotel:

* Complete renovation of the lobby and the reception area
* The same applies for the kitchen and restaurant, meaning the entire 16th floor
* Renovation of further hotel accommodation floors which have already started
* Complete renovation and new design of the other public areas and the meeting space on the 15th floor

As of February we can offer you a completely new Winters Hotel im Spiegelturm and we would be very pleased if you would test us as soon as possible, and of course, give us your positive comments.

And for those of you, who ask themselves about the social aspect of such a big project in a hotel:

It is of utmost importance for us that all staff members will continue to be employed by us, as a hotel succeeds or fails with its employees. For this reason, we will keep them all working for our three other Winters Hotels in Berlin. This enables us to train and further familiarize them with our philosophy and work ethics.

Please keep supporting us also in the future. We highly appreciate your business.

The employees and the management of the Winters Hotel im Spiegelturm, Berlin Spandau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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243 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2011

Booked though Flight Centre in London. Was excellent value. The hotel is directly opposite the s-bahn station and whilst being several stations from the Hauptbahnhof we found it a pleasant ride in-off peak times. It is an easy walk to Standau. The old Standau is a delight. The new Standau is as you would expect anything new to be. As for the visitor complaining that he couldn't find a pub to have a beer, he must have missed the one on the corner about 100 metres from the hotel with a delightful (non English speaking) host. The room was more than satisfactory and we found the breakfast quite adequate considering it was included in the more-than-satisfactory tariff

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank johnbentley8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2011

The Senator might seem too far from the attractions of the city for a stay in Berlin but it is served by the S-Bahn immediately outside the hotel to anywhere you want to go. I stayed on the 13th floor overlooking Stresow S-Bahn station and had no problem with noise as some people have mentioned. The 16th floor is the restaurant with a panoramic wonderful view of Spandau and beyond. Staff were helpful and friendly with some English spoken and they were patient with my attempts at German! The old medieval town of Spandau and the ancient Zitadelle are a short walk away and well worth a visit. The Olympiastadion is just a couple of stops on the S-Bahn.

Room Tip: The higher floors are best for the views.
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  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Spandaubailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, Scotland
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 13 June 2011

Stayed here with a group for 4 nights. Biggest problem was the time spent travelling in and out of the city each day. However, the price was right for a budget few days. I do prefer hotels with a bit of character, but room was kept clean and bedlinen changed. Breakfast very average. Hotel seemed to be popular with business travellers. Restaurant menu not very imaginative.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Criagendinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 June 2010

During the LinuxTag 2010 conference I was staying at "Senator" hotel with another speaker who also participated in the event. The meal on breakfast time was quite good, however the same on every day. The location is good (nearby to Berlin Spandau) if you don't mind to travel by S-Bahn or U-Bahn public transportation. Nevertheless I recommend this hotel to people, who would like to live out of downtown of Berlin.

Stayed June 2010, travelled on business
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level Contributor
105 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 20 December 2008

We stayed at this hotel for 3 nights in December 2008. The hotel has ok lobby service and very good restaurant. We were there for a working/sight seeing trip. In the cold of the winter, the room was nice, very clean and warm. Seems like a new hotel to us, or may be it was renovated. What we really liked was the breakfast. Better than what we expected, actually, it was very good with good service. Only complaint maybe that it is a good 30 minutes from the main shopping street by train (cost only 2.6euros). But this is not really a problem for me as I travel a lot in Europe and best way to save is to get a hotel that is a bit far away. If you have more budget, then getting a downtown hotel would be better.

  • Liked — nice clean room with great breakfast
  • Disliked — location
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BangkokNegotiator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2008

Nice hotel.
Breakfast of good variety.
Most of the stuff very polite and helpfull.
Far from the centre and generally the location not very busy in the night. We hardly found a bar to have a beer.
Clean.

  • Liked — breakfast
  • Disliked — location
  • Stayed July 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Areti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novum Select Hotel Berlin Spiegelturm

Property: Novum Select Hotel Berlin Spiegelturm
Address: Freiheit 5, 13597 Berlin, Germany (Formerly Novum Winters Hotel Spiegelturm)
Region: Germany > Berlin > Spandau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#129 Romantic Hotel in Berlin
#139 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novum Select Hotel Berlin Spiegelturm 4*
Number of rooms: 115
Official Description (provided by the hotel):
Behind a futuristically designed glass front the doors open to a vibrant place of hospitality. All rooms are generously and comfortably furnished and have a fantastic view over the rooftops of Berlin. Our hotel is situated close to the fair grounds, the International Congress Centre (ICC), the Olympic Stadium, the castle Schloss Charlottenburg and Berlin’s High Street Kurfürstendamm.Thanks to excellent traffic connections there is easy access to nearby motorways in all directions. You can also easily discover all of the city’s touristic highlights. ... more   less 
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Also Known As:
Senator Hotel Berlin

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