We booked three nights at Insor through Hotels.com sending my creditcard info to Insor.
Since we missed the ferry from Denmark we were going to be arriving late in berlin, so we called Insor and told them this. They told us, that they would leave our key in the restaurant on the other side of the street. When we arrived to Berlin at 01:30 am, the restaurant was closed and so was Insot. We called the guy we talked to ealier, but he couldn't let us in since our key was in the restaurant. he told us to find another hotel for the night and come back the next day.
I called him the next day to cancel our room, since we where pretty unsatisfied with the service. He would not let us cancel and in the end he hung up on me. When I got home, the money for the stay had been withdrawn from my creditcard. Even though i never even got into the hotel.
Please note that they apparentley have a curfew, even if this was not noted on Hotels.com.
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