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“I'd recommend not to stay in this place”

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Hotel Pension Insor
Ranked #127 of 188 Berlin B&B and Inns
Copenhagen
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“I'd recommend not to stay in this place”
Reviewed 21 May 2009

We booked three nights at Insor through Hotels.com sending my creditcard info to Insor.

Since we missed the ferry from Denmark we were going to be arriving late in berlin, so we called Insor and told them this. They told us, that they would leave our key in the restaurant on the other side of the street. When we arrived to Berlin at 01:30 am, the restaurant was closed and so was Insot. We called the guy we talked to ealier, but he couldn't let us in since our key was in the restaurant. he told us to find another hotel for the night and come back the next day.

I called him the next day to cancel our room, since we where pretty unsatisfied with the service. He would not let us cancel and in the end he hung up on me. When I got home, the money for the stay had been withdrawn from my creditcard. Even though i never even got into the hotel.

Please note that they apparentley have a curfew, even if this was not noted on Hotels.com.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank larsefx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Moscow
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 April 2009

The management of the hotel does not give full information about the conditions in the hotel. For example they keep silent that rooms have no own bathroom. In really there is common bathroom for three rooms.
The place for breakfast is in the small lobby, between the door and porter bar. There is no kitchen at the hotel, and they offer just cold meal in the box. And these boxes were on the floor in the lobby.
Bed-clothes were very strange, almost doubtful. May be because of drying in the dark narrow corridor.
I think it should be more right to say that Insor is a hostel but not a hotel.

  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Berlin hotels

East Lansing, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 July 2008

I must say that I did NOT stay in this hotel, but here is my experience.

The website lists it as a HOTEL (not a hostel) and I was booking this for an elder couple. I made the reservation through the hotel website (which does not mention cancellation fees AT ALL, but I had found, through other hotel booking websites that the "hotel's cancellation policy" was that if you canceled up to 6 days before the travel, your cancellation was free of charge).

So, when I get the confirmation it turns out the room has no bathroom. So it's not quite a hotel but a hostel. As soon as I found out, I emailed them to please cancel the reservation (this all was at least 3 weeks before the actual planned travel). Not only they emailed me to tell me that I had to pay the full 4 nights stay (even though I was canceling way in advance), when I told them that according to other websites it said that it was free of charge, they threatened to contact their lawyers and told me that the cancellation policy was not valid when booking directly through the hotel (which really is poor -- so basically they can change their policies as they please).

It does have a good location, but I would rather stay in a place that doesn't threaten to call its lawyers when you cancel a reservation within the right period of time and also, a hotel that is true to its policies.

  • Stayed May 2008
    • Value
    • Location
    • Service
Helpful?
Thank TravelingSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Pension Insor

Property: Hotel Pension Insor
Address: Samariterstrasse 15, 10247 Berlin, Germany
Region: Germany > Berlin > Friedrichshain
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #127 of 188 B&Bs / Inns in Berlin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Pension Insor 2.5*
Number of rooms: 14
Reservation Options:
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