We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Expedia.comUS$170
Hotels.comUS$170
PricelineUS$170
eDreamsUS$170
TravelocityUS$170
Trip.comUS$184
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (244)
Filter reviews
244 results
Traveller rating
176
44
10
6
8
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
176
44
10
6
8
Show reviews that mention
All reviews beautiful boutique hotel nice design minibar pillows christmas euros
Selected filters
Filter
Updating list...
2 - 7 of 244 reviews
Reviewed December 2, 2019

The torture Hamburg is locatated near Gänsemarkt making it ideal for anyone to explore the city. It is located within a historic passage that is especially during Christmas beautifully decorated with a large Christmas tree in the centre. The hotel room had very high walls (which made the room appear very large) and was decorated in an elegant stilish way that made us feel comfortable. The room was extremely clean and the ground heating made us feel immediately warm after a clod day in Hamburg.

The Torture Hotel offers a great breakfast that is a combination of buffet and a la card. The a la card options were excellent, especially the french roast was one of the best we had so far. The buffet had great fresh options such as home made jam and honey. Overall this breakfast was better than we have often experienced in larger hotels given the fact that most food was made freshly and a large selection was available.

We would like to come back to this hotel for our next hamburg visit and would recommend the Torture to anyone who is looking for a unique luxury experience.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank LauraShan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORTUE_HAMBURG, Guest Relation at Tortue Hamburg, responded to this reviewResponded December 9, 2019

Dear LauraShan1,
Thank you so much for your great comments and for taking the time to share your wonderful review. We are delighted to hear that you had a pleasant stay and could enjoy our breakfast offers as well as our christmas decoration. If you are in Hamburg next time, we look forward to welcoming you again!

Best regards,
your TORTUE HAMBURG team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 29, 2019

This is a really nice hotel which is also somewhat 'techy.' I like the fact that there's a panel where you tap the key card to open the room door. Also for the elevator. The rooms themselves also have touch panels for different things (housekeeping, do not disturb, etc.) Kind of odd that there's no phone in the room. They do have black-out curtains, although they're not 100% black-out. The people at the front desk are friendly and speak good English. The price for breakfast is quite high - 35 Euros.

Date of stay: November 2019
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORTUE_HAMBURG, Guest Relation at Tortue Hamburg, responded to this reviewResponded December 9, 2019

Dear Kim M,
Thank you for you nice feedback! We are happy that we could inspire you from our hotel concept and of our equipment in the room. It was very important to us to keep our print media in the rooms as low as possible. You can as well find our telephone function in our suite pad in the room.
We also paid special attention to the quality and freshness of our products. So we prepare a large selection of dishes exclusively à la carte for our breakfast. You are welcome to try our wide selection of egg dishes, fresh country bread, warm dishes, quark dishes and much more to your heart's content.
If you are in Hamburg next time, we look forward to welcoming you again!

Best regards,
your TORTUE HAMBURG team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2019

We really enjoyed our stay at the Tortue in Hamburg. Centrally located to near by shops and restaurants. The room was well appointed with complimentary stocked mini bar and wifi. Bed was comfortable with many pillows as well as nice selection of channels on TV. Bathroom had shower (no bath) in our room with marble accents and nice products to use. I would highly recommend this very beautiful boutique hotel.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank 219Bryce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORTUE_HAMBURG, Guest Relation at Tortue Hamburg, responded to this reviewResponded November 29, 2019

Dear 219Bryce,
Thank you for your positive feedback regarding to your stay. We are happy that you enjoyed your time here!
We are looking forward to your visit again.

Warm regards,
Your TORTUE HAMBURG

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 4, 2019

Excellent experience, second time have stayed at Tortue. The hotel concept makes for a sophisticated & comfortable stay with very nice design throughout, from the bedrooms to dining at the brasserie which was fantastic, All the staff from reception, restaurant & bar were all extremely happy to help. The hotel definitely has the wow factor and cant wait to return, if ever there is an excuse to visit Hamburg, then this is it !

Date of stay: November 2019
1  Thank BestBrekkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORTUE_HAMBURG, Guest Relation at Tortue Hamburg, responded to this reviewResponded November 14, 2019

Dear BestBrekkie,
Thank you so much for your great feedback. We are pleased to hear that you were happy with everything. You can be sure that we will share your feedback with all departments. We would be happy to welcome you again as guests!

Warm regards,
Your TORTUE HAMBURG Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 19, 2019

Very nice room - most irritating breakfast experience ever: breakfast choices and prices too complicated, bound to generate unpleasent discussions with staff, very slow service, meal took far to long time, check if tiny piece of bread is included, small glass with tap water served only after 'negotiation'. Eur 35 for full package. Cheapest Eur 9 for one cup coffee and two smallest croissant ever seen. To avoid bad start of day go outside for breakfast, if you can. The breakfast arrangement needs to be changed urgently.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank Per S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORTUE_HAMBURG, Guest Relation at Tortue Hamburg, responded to this reviewResponded November 14, 2019

Dear frokost-irritert,
first of all we like to thank you for your honest feedback. It is highly important for us that our guests have a nice and pleasant stay. The quality of our service is essential. We apologize that this was not what you experienced. Due to quality improvement we have already shared your feedback with our colleagues. We woul be delighted if you give us another chance so that we can convince you from our service and quality.

Warm regards,
Your TORTUE HAMBURG Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews