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1 - 6 of 341 reviews
Reviewed August 17, 2020

this hotel deducted 90% of our deposit because cancellation due tioconfid 19 and did not think of replying to there head office in Milan we are not the only quests who think this type of handling confid 19 is really bad

Date of stay: August 2020
Thank Q2858ITstephenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc Dechow, Geschäftsführer at Best Western Hotel Hamburg International, responded to this reviewResponded August 18, 2020

Dear guest, when you booked you had the choice between a cheaper rate (without the option of canceling) and a daily rate that can be canceled by 6 p.m. on the day of arrival. In this respect, unfortunately, we cannot give you any other answer than that we adhere to the selected cancellation conditions. Thank you for your understanding. Best regards, your team from Best Western Hotel Hamburg International

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2019

This was my third visit to Hamburg and first time to stay out of town and was not disappointed. The reception staff were friendly , helpful and welcoming . We arrived in the morning with my niece after a tiring flight and we were pleasantly surprised to get a room after waiting for only 30 minutes. We had settled in the lounge waiting for after noon check in. This is a rare gesture as I have been at hotels that insist on waiting for check in time even when rooms are available.
The room was clean and with two beds, suitable as we were two.
Hot shower, medium bathroom, necessary toiletries. ( bring along your bathroom slippers and shampoo)
Check out time was suitable and we had the option of leaving luggage in baggage store

Two super markets, convenient store, restaurants all within a 2-7 min walking distance and so was the train and bus station

Our room overlooked main road, so sound of cars though the night

I would stay again !

Date of stay: October 2019
Thank E3110OFvictoriam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelhamburg, Verkauf at Best Western Hotel Hamburg International, responded to this reviewResponded November 4, 2019

Dear E3110OFvictoriam,

Thank you so much for the good review of our Best Western Hotel Hamburg International! We are glad to read that you enjoyed your stay at our hotel. Just to let you know, all our bathrooms are equipped with a shampoo for hair & body. Thank you for staying with us and we hope to see you again in the future.

Best regards

your team from
Best Western Hotel Hamburg International

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2019

First impression was vexing to me as in front of the hotel there were only flags of Hamburg and the European flag, whereas in other hotels across Europe you see the flag of the respective country in addition.
Hotel is quite old and some parts could need some renovation. Staff is friendly. Rooms are clean. Nevertheless room service could improve as the bottle of water that I received and emptied on the first evening was put empty next to the glasses instead of taken away.
Beds were okay but you could not manage to get it really dark at night with the curtains.
Breakfast buffet was nothing special, seen it better and bigger in other comparable hotels.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mr_Hr_F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelhamburg, Verkauf at Best Western Hotel Hamburg International, responded to this reviewResponded May 31, 2019

Dear Guest, Thank you for your review of our Best Western Hotel Hamburg International. Yes, we have chosen the flag of Hamburg and the flag of the EU. All our rooms have blackout curtains. Please excuse that it was still too bright for you. We charge EUR 13 per person for our breakfast buffet and serve regional products, Hamburg specialties and hot dishes. Best regards from Hamburg, your team from the Best Western Hotel Hamburg International.

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Reviewed December 20, 2018

We have done over ten annual trips and nowadays we lean towards the German markets for their quality. We chose Hamburg but had little knowledge of the city apart from reading a book earlier this year about the devastating air raids which took place in WW2.
I had no idea where best to stay, just how big the city was and what it would be like to get around. I looked at hotels and found that those around the centre were either too expensive or fully booked so I decided to look a little further out and to chose a well known brand. I found the Best Western International had vacancies at an acceptable price but although I was a little apprehensive about its position decided to book it. We stayed for four nights and I have to say we were very pleased with it. We bought a Hamburg Card at the airport which gave us the use of the cities transport system for five days and also discount on excursions we took. It proved to be an excellent buy. From the airport we took the S1 into the main station then changed to the U2 which took us to a station about 100 yards from the hotel. The journey on the U2 was about ten minutes. On arrival we were met with a very efficient and friendly reception staff. We had upgraded our rooms and found them very nice, clean, a good bathroom and a very comfy bed. We had dinner in the restaurant which on a Thursday had an Italian theme. It was a buffet style and found it good and reasonably priced although we didn't find the soup we had seen advertised on the menu in the lift. We decided to try the breakfast the following morning and then decide if we would take it on the rest of our stay. At 13€ it we found it pretty good with a reasonable choice so we decided to take it for the remainder of our stay. We had drinks in the bar for three of the nights although we were surprised that both the bar and the restaurant were closed on Sunday evenings. There is a supermarket and also a fuel station nearby which both sell alcoholic and soft drinks so we resorted buying a bottle and sitting in our rooms. A few negative points are that there was no safe in the rooms, the TV didn't have many English news channels ( with the situation over Brexit the BBC would have been useful) and the coffee and tea were not replenished during our stay. On the positive side though we found all the staff extremely pleasant and efficient. All in all I would recommend this hotel even though there is nothing of much interest in the area The time taken and ease to catch a train into the city centre (and beyond) is well worth the effort and over the five days we were there became no bother whatsoever.

Room tip: Our party consisted of two couples and we had one room at the front and one at the rear. The rear was quieter than the one at the front.
Date of stay: December 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cheshiretourist2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelhamburg, Verkauf at Best Western Hotel Hamburg International, responded to this reviewResponded January 2, 2019

Dear Cheshiretourist2,

We were happy to read your positive review and we would like to thank you very much for taking the time to share your impressions with us. It is truly easy to explore the city from our hotel - the underground line U2 + U4 are in 200m distance and it takes just 4 stations to the main train station in Hamburg. It is true, there are no safes in the room but at the reception. It is our experience, that the demand for our restaurant and bar on Sunday afternoon and Sunday evening is very low, that's why its closed. Our front office team is happy to give you recommendations. Thank you for staying with us and we hope to see you again!

Best regards

your team from the
Best Western Hotel Hamburg International

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2018

As a family of four we were put in the annex, with one main entrance to our two rooms - that was fine. The rooms were nice and clean and the carpet had a sort of surreal 3d effect if you stared at it. The wifi was good, the cleaning good. There's easy acces to the city with metro stations nearby. BUT the breakfast at €13 was expensive. We chose to buy our breakfast at a supermaket nearby. And the service at the bar was a bit slow. Especially the first night, we waited quite a while before the bartender appeared. Mixing drinks could also take quite a while.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Flainard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelhamburg, Verkauf at Best Western Hotel Hamburg International, responded to this reviewResponded July 24, 2018

Dear Flainard,

Thank you for taking the time to share your feedback with us. Your remarks about our rooms, cleaning and wifi make us very happy.
Thank you for your remark regarding our bar staff. We have regular meetings and trainings in order to improve the service and avoid inconveniences like those mentioned by you. However, it is a pity to hear that our breakfast appeared to be too expensive. We offer a very varied breakfast buffet with regional products, Hamburg specialties and hot dishes. In the Hamburg hotel comparison we are with EUR 13 in the lower range. We hope your way leads you back to us.

Best wishes from Hamburg

Your team from the
Best Western Hotel Hamburg International

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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