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Reviews (92)
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Reviewed April 21, 2018

Location:
If you have business to do in Hamburg Messe Congress Center, the hotel location is perfect. And also, the street behind has a lot of bars and various flavor restaurants, which you may easily go into one and have your food. It offers parking to guests as well, however, I did not use it as I did not have a car.

Rooms:
The room I stayed in was very small, the bathroom & lavatory did not have a separate room to itself, but was "in" the room :) There was NO closet and I had to hang my suite to the bar just fixed at the wall behind the room door. The bed was comfortable, and there were two type of pillows that you could choose based on your comfort.

Room Service was not very good in deed. Even after the room was serviced, the room floor was dirty and dusty, but it' okay, and does not disturb you that much. However, remember to bring your own slippers as the hotel do not offer any.

Breakfast was one of the best in any of the Europe hotels I have stayed. The food variety is good, and serves to all tastes. They do not serve fresh juice, and coffee is very bitter :)

  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Hakan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne E, Manager at NH Hamburg Mitte, responded to this reviewResponded April 30, 2018

Dear Hakan E,
thank you very much for taking the time to give us a such detailed feedback.
I am very happy to hear that you enjoyed our service and our breakfast. I am sorry that the room service didn't quite meet your expectations. We will adress this internally directly.
Concerning the room layout, please do not hesitate to tell us prior to your next stay what your preferences in a room are. Our rooms are as individual as our guests and not all the layouts are the same. I am sure we will be able to find your favorite room next time.
Kind regards,
Kim Peltzer
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

A fabulous hotel in this trendy area offering great service for your money. The rooms very comfortable with coffee making facilities and large comfortable bed. Bathroom excellently equipped with all mod cons.
Overall I like the relaxed and modern clean vibe of this hotel.
Lovely reception staff also flexible, and late check out no problem.

Stayed: March 2018, travelled on business
Thank frychristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne E, Manager at NH Hamburg Mitte, responded to this reviewResponded April 7, 2018

Dear Mrs Fry,
first of all, I would like to thank you for your reservation at NH Hamburg Mitte. We take guest feedback very seriously. Only in this way we can question ourselves and engage with the needs of our guests. We are all pleased that you felt comfortable in our house and that we were able to convince you with our service and our rooms.
We look forward to welcome you back soon.
Best regards
Susanne Eppler
General Manager

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Reviewed January 14, 2018 via mobile

Normally I’m not a huge nh hotel fan. However, I was very surprised by this one! They just finished renovations a month ago and had a whole makeover. Very modern and clean entrance and reception area. Was a pleasure to enter and look around.

The check-in was ok. They misplaced our booking somehow. But things were figured out quickly and professionally. We received an upgrade to a superior room.

The room was very modern and lightning was very atmospheric with lots of direct and indirect lights. The room felt warm even though decoration was rather functional. But fitted perfectly together. A modern and clean appearance. As we celebrated a birthday a birthday card, vouchers for the bar, cake and fruits were placed as welcome gift on the table!

The bathroom was clean and modern as well. A big anti fog mirror, which I absolutely love, was placed in the bathroom with enough light for putting on make up. You would also have a shaving mirror in the room. What we missed was a whole body mirror. Amenities (shower gel, shampoo, body lotion) smelled very fresh.

The hotel is near various bus and subway stations that take you directly to the exciting places in Hamburg. Otherwise, a taxi is always another option and not so expensive either as most tourist areas are very nearby.

Check out was very quick and uncomplicated. They deduce the city tax after the stay. Was very happy with the hotel and would recommend it.

Stayed: January 2018, travelled with friends
Thank nirinawe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne E, Manager at NH Hamburg Mitte, responded to this reviewResponded January 14, 2018

Dear nirinawe,
first of all, I would like to thank you for your reservation at NH Hamburg Mitte.
We value customer feedback and take it very seriously. It gives us the opportunity to challenge ourselves to provide good customer service. All the more, we are very pleased to read that you have enjoyed your stay with us and that we were able to make you feel comfortable.
We look forward to welcome you back at the NH Hamburg Mitte.
Best regards
Susanne Eppler
General Manager

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Reviewed January 7, 2018 via mobile

This hotel is renovated and absolutely gorgeous! Located in the heart of the city near the Schanze. But also walking distance to Eppendorf (with Small boutiques and restaurants) and the City Center (Alster and Neuwall)

The staff is very friendly and pro active. They litterally made our stay an unforgettable and comfortable one (it was the first travel with our baby).

We can highly recommend this hotel for a city trip to Hamburg!

Stayed: January 2018, travelled as a couple
1  Thank Karin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne E, Manager at NH Hamburg Mitte, responded to this reviewResponded January 12, 2018

Dear Karin B,
first of all, I would like to thank you for your reservation at NH Hamburg Mitte.
We value customer feedback and take it very seriously. It gives us the opportunity to challenge ourselves to provide good customer service. All the more, we are very pleased to read that you have enjoyed your stay with us and that we were able to make you feel comfortable.
We look forward to welcome you and your family back at the NH Hamburg Mitte.
Best regards
Susanne Eppler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne E, Manager at NH Hamburg Mitte, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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