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All reviews friendly and fast service busy road nice hotel early check one night stay city europe
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2 - 7 of 1,270 reviews
Reviewed August 17, 2020 via mobile

Very average hotel with poor service. I booked a room through website and requested king bed. We got to the room on 5th floor and it turned out there are twin beds. We went downstairs, waited in line again, got another card, went upstairs and of course, twin beds again. So again, we had to wait in line to request room with king/queen bed. As we had things to do in the city, that was waste of time and pointless stress for us.

At the breakfast, waiter wearing gloves dropped a plate with fruits on the floor and picked them up. He started serving food immediately as if nothing happened without changing the gloves after they touched the floor! So much for hygiene during pandemic...

Restaurant is understaffed, waiters seem stressed.

Lastly, in the morning, some member of the staff, casually opened the doors to our room as if he lived there.

Overall it was a poor experience.

+ comfy bed and soft linen

Date of stay: August 2020
Trip type: Travelled as a couple
Thank manpohuj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 5, 2020 via mobile

this is a business friendly hotel in a quiet neighbourhood with walkable distance to the transport network
staff are very helpful and friendly
meals are good, breakfast not as good as i have had in some hotels in europe but satisfactory. rooms basic but clean and comfy
bar well stocked and not too pricey
all in all a good stay

Date of stay: March 2020
Trip type: Travelled on business
Thank Hungry-sailor86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2020

The rooms were great, spacious, and the had all the facilities that we needed while being to notch clean. the lobby vibe was great and calm. They also allowed us a very late checkout on Sunday at no extra costs....adn this was super helpful.

Date of stay: February 2020
    • Value
    • Service
Thank Ido F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 4, 2020 via mobile

Clean rooms, below average breakfast
Waited 10 mins for checkin because nobody was at the reception. Tried to get help from the bartender 5 meters away from the reception he said he cant help because it was not his job to tell the reseptionist. I really dont understand these guys its your hotel you dont even have to work to help others. Not coming back again sorry guys

Date of stay: February 2020
Trip type: Travelled on business
Thank ssjordan23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leonel B, Manager at NH Hamburg Altona, responded to this reviewResponded February 13, 2020

Dear guest,

thank you very much for your feedback and for your stay at the NH Hamburg Altona.

We are very sorry for the inconveniences during your check in and that you had to wait so long to get your room key. We will discuss your issue in the Management Team how it could happen that the reception was not occupied for such a long time.

We hope that you could enjoy Hamburg despite of this issue.
Kind Regards

Leonel Baptista

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2020 via mobile

Ideal hotel really, in that everything worked well, was clean, service friendly etc. Nothing memorable or different but a very solid choice and I would stay again. I liked that the bathroom was more a traditional layout, unlike some of the other nh hotels.

If you found my review helpful I would appreciate your vote.

Date of stay: February 2020
Trip type: Travelled on business
Thank simmondsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leonel B, Manager at NH Hamburg Altona, responded to this reviewResponded February 13, 2020

Dear Guest,

thank you for choosing us for your stay in Hamburg and for having taken the time to complete our guest review. I am very happy to read that you had such an enjoyable stay with us and I will certainly share your feedback with my team with great pride! Looking forward to the pleasure of welcoming you back in the near future, I wish you a lovely day!

Best regards

Leonel Baptista
NH Hamburg Altona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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