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Reviewed November 10, 2019 via mobile

Really good hotel. Friendly service at reception and in the restaurant. Large spacious room. Two persons with suitcases will have lots of room. Perfect bathroom, new with large walk-in shower with rain shower as well as handheld traditional shower. Recommended. Note that it is located a bit off the beaten tourist track. The up and coming Ottensen neighborhood is a 20 min walk away. The SBahn stop is a 15 min walk away. There are two bus lines just around the corner. Line 2 will take you to Altona in 10 mins and line 3 goes to Rathaus in a 20 min ride. The hotel also has a bike rental service, a real good option to see the city on two wheels and get some exercise.

Date of stay: November 2019
Trip type: Travelled with friends
Thank Donfiweis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortune H, Verkaufsleiter at Gastwerk Hotel Hamburg, responded to this reviewResponded November 13, 2019

Dear Donfiweis,

thank you very much for staying at Gaswerk Hotel and your lovely feedback.

We are delighted to hear, that you liked our service, the restaurant and the spacious rooms and shower. Thanks a lot for recommendations around the neighbourhood. We could'nt have described it better.

We hope to see you back again soon.

Best regards,
your Gastwerk Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2019

Really really well done to all you guys running this place.

This hotel is a real gem! great location for conventions, great service, great food at the restaurant, great welcoming young staff and amazing cleanliness all over the place, room included (I'd only check the common toilets in the bar area more often to keep the good standard as after a while they were quite messy and smelly!)

I was also lucky enough to get a room here and, though this is a basic one, I must say it's actually bigger than my flat!

Impressed by the great design (simple furniture but really well designed and placed) and high level of cleanliness.

the added value, however, I think is the young but great great staff.

Well done!!!

:)

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Me_mauryF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortune H, Verkaufsleiter at Gastwerk Hotel Hamburg, responded to this reviewResponded October 29, 2019

Dear Me_mauryF,

thank you so much for all the compliments and staying at Gastwerk Hotel.

We are delighted to read that you enjoyed our service, the food at the restaurant Mangold and highlighted especially our staff, the cleanliness and our design.

Please do make sure to come to Hamburg and Gastwerk again.

Best regards,
your Gastwerk Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2019 via mobile

Several members of our family stayed here for a family wedding so we saw several types of room. All were very well designed with top quality fittings and furnishings.
Our S Loft Atrium room was the biggest and very comfortable. Superb night’s sleep in the king size bed; rooms are well sound proofed too.
Rituals toiletries are provided in the bathroom and the coffee machine made great coffee. Good selection of teas too.
Very helpful and friendly staff on reception and in the bar.
No need to pay €19 for breakfast as there are a few bakeries, cafés and a supermarket nearby.
Although we loved our room the lighting was a bit gloomy as there was no outside window; we looked over the atrium.
The whole hotel is very well designed and atmospheric and we would stay again next time we are in Hamburg.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank FRN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortune H, Verkaufsleiter at Gastwerk Hotel Hamburg, responded to this reviewResponded October 16, 2019

Dear FRN2013,

thank you very much for staying at Gastwerk Hotel and your kind review.

We are happy to hear that you and your family liked our rooms, the design and quality, and had a good nights sleep in our beds and highlighted the great coffee provided in the room.

We are already looking forward to your next visit in Hamburg and your stay at Gastwerk.

Best regards,
your Gastwerk Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 13, 2019 via mobile

Stayed for two nights for business. I must say the hotel is just amazing: ftom the industrial design, to the service, cleaniness and the big room. The bed comfort was luxurious and i really enjoyed the interesting design books all over the hotel. I also made use of the business lounge which was also top! I will revisit it even on private purpose.

Date of stay: October 2019
Trip type: Travelled on business
2  Thank heho2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortune H, Verkaufsleiter at Gastwerk Hotel Hamburg, responded to this reviewResponded October 14, 2019

Dear Hermann H,

thank you very much for staying at Gastwerk Hotel and for your kind words.

We are happy to hear, that you liked our industrial design, the service and cleanliness and highlighted especially the bed and enjoyed our design books.

We hope to welcome you back soon, either on business or private stays.

Best regards,
your Team from Gastwerk Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 13, 2019

The hotel is a beautiful building which has been renovated superbly. It is very clean throughout and the staff are all very helpful and friendly. The rooms are very comfortable and well fitted out. Although a fair way out of the city, there are buses from outside and hidden away in the rest of the Gastwerk complex is a small set of shops if you need a chemist or supermarket.

So why is is not very good? If you have an inside room the noise when things are being moved around the huge atrium area outside of the conference rooms echoes around the building and seeps into the rooms.

As others have noted the breakfast is €19 and the choice is very poor. The hot options did not change during my stay - bacon, sausage pancakes and hard set scrambled egg. There do not appear to be any options for custom eggs or other breakfast options. Limited selection of pastries etc do not make this good value for money.

Finally, if you want to be a business hotel offering conference facilities then you really must have good quality wifi. During my stay, the wifi dropped out frequently making it almost impossible to use.

Nothing above would take too much to change but it is these things that drop the rating on my review.

Room tip: Try and get an outside room
Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank TheDonkeyCentreHalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortune H, Verkaufsleiter at Gastwerk Hotel Hamburg, responded to this reviewResponded October 16, 2019

Dear TheDonkeyCenterHalf,

thank you very much for staying at Gastwerk Hotel and for your review on TripAdvisor.
We are happy to hear, that you liked our building, cleanliness and friendly staff.

At the same time, we regret that you were not able to enjoy your stay to the full extend. We like to apologize for any inconvenience you faced because of some noises in our lobby area and for the quality of our Wi-Fi and would like to take this opportunity to explain it: We have 4 routers on each floor. Nevertheless, it still occurs from time to time, that rooms, which are not located close to these routers have slower internet. Especially when we are fully booked and a lot of guests are using the Wi-Fi at the same time. It also depends how much data guests are consuming when using the internet (e.g. watching movies, downloading big files, etc.). In these cases it is harder for us to control the speed of our Wi-Fi and we sincerely apologize for the inconveniences you had because of this.

Furthermore we would like to kindly inform you that guests do have the opportunity to order custom eggs for breakfast.

The entire team would be glad to welcome you back one day and we sincerely hope that this will not deprive you from visiting us again in the future.

Kind regards,
your Gastwerk Hotel Team

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