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All reviews nice hotel hamburg city hotel chain u bahn rooms are clean train station alster garage sauna christmas
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1 - 6 of 1,360 reviews
Reviewed October 26, 2020

Very good located hotel, close to the city - walking distance.
Friendly staff, clean room.
This time a year not crowded, maybe because of corona,
We had breakfast out where it was few people.
Ask for a rrom to the backyard if you dont like traffic.

Room tip: To the backyard if you dont like noice from traffic
Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank battistys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 18, 2020

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Rene Ykema, General Manager at Novotel Hamburg City Alster, responded to this reviewResponded October 20, 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 6, 2020 via mobile

Great hotel, modern and clean but to have one member of staff on reception on a Sunday morning meant it took 30 mins to check out and get parking validated! Absolutely ridiculous! Also, overpriced breakfast so we didn’t even bother with that.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank swedenilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 21, 2020 via mobile

Awful housekeeping in this Accor venue. Towels not replaced, came back after a days work and found not a single towel anywhere. Three calls to clueless reception barely able to speak German. Housekeeping will knock and enter despite sign on door. Surrounding area full of drug addicts and homeless. Lobby impossible as cold and incessant muzak. Staff basically clueless throughout.

Date of stay: February 2020
Trip type: Travelled solo
1  Thank alexb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 4, 2020

Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. Restaurant, bar with good service.

Date of stay: December 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank AnitaG2408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Hamburg, Leiter Front Office at Novotel Hamburg City Alster, responded to this reviewResponded February 18, 2020
Google Translation

Hallo anita,

ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen.

Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.

Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse.

Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen.

Mit herzlichen Grüßen.

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