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“Not living up to expectations”

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Empire Riverside Hotel
Ranked #25 of 318 Hotels in Hamburg
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not living up to expectations”
Reviewed 27 May 2012 via mobile

I had booked a so-called 'harbor view' room which turned out to be on the 7th floor where part of the view was in fact obstructed by the building on the other side of the street. I had also booked a business package (with internet, newspaper and breakfast included). However, it turned out that there is no wireless internet in the hotel (apart from in the reception area) so I was unable to get online with my iPad in my room. Never received a newspaper either.

Finally, the aircondition system in the hotel rooms is a joke. The temperature in my room was 27 degrees when I arrived and never got below 24 degrees despite the aircon working at maximum setting.

In short, an overpriced hotel with a good location but with inferior services!

Stayed May 2012, travelled with family
Helpful?
3 Thank Mogens J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Aachen, Germany
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 May 2012

ups
- great view from the 19th floor over the harbour and landungsbruecken
- very friendly staff at reception
- good rate at 109 euros
- possibility of parking in the street
- nice modern design and good bathroom
- bathrobe and slippers in the room

downs
- rock hard bed with poor, old-fashioned german bedding
- aircon too warm and could not be adjusted (at least not with quick effect) - both of the latter affecting sleep quality
- no wifi (but they offered free internet connection and cable at check-in, and the cable is long enough to either sit at the table or on the bed)
- no tea and coffee making facilities
- only the most basic bathroom amenities

Room Tip: try to get a room at a high floor for the views
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank PushingTheSenses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2012

We went to the bar and suddenly we were stuck in the elevator for more than 30 Minutes. It took very long to get out. Afterwards there was no excuse from the Hotel. The Reception said we should get a compensation, but it never happened. As said there was not even a "we are sorry". This is not acceptable for such a Hotel.

  • Stayed April 2012, travelled on business
    • Service
Helpful?
2 Thank Kai K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haddenham, United Kingdom
Level Contributor
219 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 3 April 2012

We stayed here for one night, booked by employers, & having read what others have said before us we wondered what we would find......The hotel looks quite daunting from the outside - a massive construction of dark iron girders?! Once inside though the atmosphere is relaxed & spacious. The staff were all very helpful & friendly, & not at all put out by our lack of German! Our room was very pleasant - clean, quiet & plenty of space. Bathroom looked great, but no curtain or screen for the shower meant we were paddling to use the loo even the next morning! No tea & coffee facilities was a disappointment in a hotel of this class, but the choccies left on our pillows were totally yummy & there is free internet (we were offered the necessary cable when we checked in). Dinner in the restaurant was excellent, & we enjoyed our wait in the bar area between checking out & the arrival of our taxi to the airport. We did go up to the bar on the 20th floor - no queue, but even on a Thursday night it was heaving so we took a quick look at the view & left again!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaz_n_Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 March 2012

New, modern hotel in the city. Nicely decorated, with a lot of fashion-forward details and furnishings. Wasn't able to get wireless internet in my room and I didn't have a LAN cable, but didn't mind a day off the grid. Recommended for a fun weekend trip in a perhaps surprisingly attractive and happening city. Perhaps not perfect for a longer business trip

Room Tip: Ask for a room with a view of the River Elbe
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RegTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
109 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 12 March 2012

A unique fairly new lifestyle hotel - very nice bar on 20th floor - views over the harbour and Elbe -- close to Reperbahn!

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OptiCan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 February 2012

The hotel feels brand new and features conte party furnishing. My room, 1902, had glass on 2 sides and overlooked river Elbe. On the 20th floor a popular bar offers the same, but I preferred enjoying it from my bed.

Helpful?
1 Thank MoscouT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empire Riverside Hotel

Property: Empire Riverside Hotel
Address: Bernhard-Nocht-Strasse 97, 20359 Hamburg, Germany
Phone Number:
Region: Germany > Hamburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Hamburg
#21 Luxury Hotel in Hamburg
#27 Business Hotel in Hamburg
#35 Family Hotel in Hamburg
#41 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Empire Riverside Hotel 4*
Number of rooms: 327
Official Description (provided by the hotel):
The Empire Riverside Hotel towers 90 meters above the River Elbe and dominates the skyline of Hamburg harbour. The hotel is located in a unique position high above the St Pauli Landungsbrücken in a triangle between the Hafen City, Elbchaussee and downtown Hamburg. Guests have immediate access to the city center and the port, and can watch ships entering and leaving the harbour from their beds. The Empire Riverside Hotel has 327 rooms starting from the fourth floor up to the twentieth floor. Most of the rooms are offering floor-to-ceiling panorama windows, extra-large beds, air conditioning, flat screen television, wireless internet, minibar and safe. The hotel restaurant waterkant serves international maritime cuisine and guests are welcome to watch chefs preparing the food in the show kitchen. There are two hotel bars: DAVID'S Bar & Lounge looking out onto Davidstrasse and the nightlife passing by, and the Skyline Bar 20up, offering an unrivaled panorama view overlooking the River Elbe and the Port of Hamburg. The RIVERstyle fitness& spa features cardio training machines, sauna, steam bath and Kneipp basin on a total of 200 square meters. The Empire Riverside Hotel is located in St. Pauli with acces to Underground and S-Bahn train in only 5-minutes-walk. ... more   less 
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Also Known As:
Empire Riverside Hamburg
Hotel Empire Riverside

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