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Reviews (747)
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Reviewed April 15, 2016

Stayed here for one night during my last trip to Frankfurt. The hotel is located a 5 minute taxi-ride from the city center and was easy to reach. The room was clean and well maintained. The staff was friendly and helpful. Would stay here again when back in Frankfurt.

  • Stayed: April 2016, travelled on business
    • Value
    • Rooms
    • Service
Thank Maarten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded April 28, 2016

Dear Mercure Guest,

We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward.

Thanks again for your support and we are looking forward to your next visit.

Sincerely,
Stefan Ader / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2016 via mobile

Nice hotel near the exhibition centre. Rooms are ok. Bar are ok but the breakfast is a lot better. If you get a room in the annex you will have quite night as it's located at a street with hardly any traffic. Rooms are a bit boring hardly no English speaking tv channels

Stayed: April 2016, travelled on business
Thank McMaccan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded April 13, 2016

Dear Mercure Guest,

Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward.

We thank you again for your support and we are looking forward to your next visit.

Sincerely,
Stefan Ader / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2016

It's not easy to find an affordable and comfortable hotel room near the Messe and near the public transportation. The Mercure is all of that. We booked with the Reisebüro Deutsche Bahn and had therefore a special package price with train and hotel.

  • Stayed: April 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Pascal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded April 13, 2016

Dear Mercure Guest,

Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward.

We thank you again for your support and we are looking forward to your next visit.

Sincerely,
Stefan Ader / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 16, 2016

  • Stayed: March 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded March 23, 2016

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Reviewed March 11, 2016 via mobile

The hotel itself is great with really friendly staff. Very clean and good location if your arriving by train from airport.

For me the only drawback is the location at night and by this I mean it's not safe in the dark hours to be walking round this area.
The hotel is minutes from the seedy part of town and now seems to attract a lot of rough sleepers and immigrants who like to ask and bother you for money. If your in a group then this would not be a problem but don't think the location is great for the solo traveler


In the hotel there is a great bar so in theory you would not need to leave if all you wanted is a drink and meal.

Stayed: December 2015, travelled with friends
Thank rhubarbcountyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded March 16, 2016

Dear Mercure Guest,

Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your feedback and satisfaction makes us happy and for our employees the best reward.

Thank you again for your support and we are looking forward to your next visit.

Sincerely,
Stefan Ader / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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