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All reviews privilege room tram stop nice hotel modern bathroom rain shower s bahn station free wifi great shower parking garage trade fair checking in city centre messe supermarket euros convenience minibar
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Reviewed January 20, 2018 via mobile

Nice hotel, well staffed reception, a good variety of choices during breakfast and a modern bathroom. Only annoying item was the warm room. To cool it, i had to open the window and balcony door. But as the room was on the street side, I had to close it all due to the noise.

Date of stay: January 2018
Trip type: Travelled on business
Thank Sander_Yoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded January 21, 2018

Thank you very much for the positive review and the great remarks on the breakfast and especially on the staff. I am sorry regarding the problems with the temperature, and I sincerely apologize for the inconveniences caused. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We hope to welcome you as our guest soon again.

Yours Sincerely,

Stefan Ader
General Manager

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Reviewed January 5, 2018

I went to Frankfurt for the weekend to see the Christmas markets in December.

When we arrived at the hotel it was very upsetting - the outside looks awful. Thankfully once you get inside it is much better.

The hotel is split into 2 buildings - we were across the road, which wasn't the main building so didn't have a reception, restaurant or café - those were all in the other building.

The location was ok. About a 10-15 minute taxi ride from the hotel into the town centre - there is a taxi rank outside or they will call a taxi for you. The journey costs approximately 20euros.

The hotel is about 30 minutes from the airport.

The café in the hotel is very nice - modern and has an ok menu.

The staff in the café were great, the reception staff not so great - did not give much guidance or help when checking-in. Literally just checked us in, didn't ask if we knew the area and/or didn't advise of anything we could do!

Hotel was ok - relatively clean. Would stay again, although not the best location!

Room tip: Try to get the main building
Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank chescky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded January 7, 2018

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for any inconveniences and discomfort caused. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better.

Best regards,

Stefan Ader
General Manager

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Reviewed January 1, 2018

Overnight stay with evening snacks & breakfast. Room was good. Pleasant restaurant with excellent food. Goulash soup was excellent. Pork burger & chips was also excellent.
Breakfast was good with variety & typical of many German hotels. 1 negative point. High speed train ran nearby regularly through the night. I think every thirty minutes.
Tip: keep the windows closed.

Room tip: Ask to be further away from rail lines
Date of stay: March 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank JoeBlack47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded January 3, 2018

Thank you so much for the stellar review. We are very pleased that you rated us highest in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant & breakfast in particular. Our guests deserve the best. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to welcome you as our guest soon again.

Best regards,

Stefan Ader
General Manager

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Reviewed December 4, 2017 via mobile

Really enjoyed our 2 nights here with our main purpose being the Christmas markets. So easy to get to the station and down into central Frankfurt. Room was lovely and comfy. Would definitely recommend

Date of stay: December 2017
Thank AndyR1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefan A, Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded December 5, 2017

Thank you very much for your visit, the great feedback and the recommendation. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the room in particular. We really hope to be able to welcome you again as our guest.

Best regards,

Stefan Ader
General Manager

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Reviewed November 22, 2017

Date of stay: November 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stefan A, Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this reviewResponded November 26, 2017

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