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Reviews (2,237)
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All reviewsthe executive loungepark viewgreat hotelopera houseseparate showerfitness centerbreakfast buffetshopping areafree wififew minutes walkbusiness tripan upgradechristmas marketbusiness districtlocation is excellentmodern hotelatrium
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Reviewed February 4, 2018

We had a wonderful stay at this hotel. The reservations team gets a full 5* for courtesy, patience and general helpfulness. The hotel itself is close to shopping and probably restaurants, too, but since most places are closed over the holiday, we ate at the hotel. It is within easy walking distance of the old town, and not very far from the river. This was obviously a very busy time for them, as they were setting up for the NYEve celebration, but not once did we feel rushed or ignored. We booked a suite, requesting a room with a view for watching the fireworks, and they gave us a great one ! We had 2 full walls of glass from which to watch the fireworks that went on for hours ! Our room was sufficiently spacious and comfortable, with a lovely bathroom. There was a closet in the entry that we used for our coats, and another large one off the bedroom for hanging clothes. The nightstands had drawers, but oddly enough, there were no drawers for putting away clothing. The club itself was not large, but the food and drink were well done. I noticed a number of families with small children, quite a few teenagers, and even a few dogs ! Obviously, a pet friendly hotel. The wifi was good, no issues there. I am a HHonors member, and was treated very well, as is the norm. I can recommend this hotel to solo travelers, couples, families, and apparently, pet owners as well.

Room Tip: We had a high view room on the 12th floor, with club access. Great view, quiet even on New Year's Eve.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sindistone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, Executive Assistant at Hilton Frankfurt City Centre, responded to this reviewResponded March 21, 2018

Dear sindistone, thank you so much for your wonderful review. I am delighted to hear that you had a flawless stay at our hotel and most important - a great start into the New Year. It is great to read that you enjoyed dinner in our restaurant as well as the Executive Lounge.
We very much appreciate your comments regarding the room and our staff, too. We truly hope you will be our guests again soon! In the meantime, all the best and warm greetings from Frankfurt, Emily Bayer

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Reviewed January 31, 2018

Great location near lots of shopping, restaurants and streets that are open to pedestrian traffic only. Felt safe walking anywhere even at night.

Bar staff super nice and cabs always available. Will stay again next trip for sure.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank mikejr16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, Executive Assistant at Hilton Frankfurt City Centre, responded to this reviewResponded February 8, 2018

Dear mikejr16, many thanks for your wonderful review! It is great to hear that you felt safe & comfortable in Frankfurt. We especially love your comments about our staff and I am more than happy to share your feedback with the team.
Please be our guest again soon, all the best, Emily Bayer

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Reviewed January 28, 2018

I stayed here for business and booked a room with access to the executive lounge. The gentleman at the front desk was one of the best I've encountered. I was very impressed with the room (a suite) and it's cleanliness. The executive lounge was small but had excellent service and provided a good breakfast and evening snacks and beverages, including imported and local wines. I was very satisfied at the value of this chain hotel and will stay here again..

Room Tip: Pay for executive floor, its worth it!
  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank KahunaNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, Executive Assistant at Hilton Frankfurt City Centre, responded to this reviewResponded February 7, 2018

What a great review, dear KahunaNO! Thank you for sharing your experiences at Hilton Frankfurt City Centre with us and other travelers.
I am happy to read that you had a wonderful stay with us, we especially appreciate your comments about our rooms, food offering and of course our staff. We already look forward to welcoming you back again soon! with warm regards from Frankfurt, Emily Bayer

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Reviewed January 24, 2018

Excellent location. Lots of stuff to do and places to eat. However the internet was out half the time. A bummer but it was complimentary. But it’s useful to save on International data charges. But the bathroom was less than clean and I had a huge hairball in my shower stall. I had already slept in the room etc by the time I found it. So I felt kind of stuck in the room. I told the front desk. They said sorry. We will try not to let that happen to the next guest.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank O946ECadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 23, 2018

I have seen many Hilton's. This one is one of the best. The magical location makes it unforgettable. You are in the middle of green park but in the city centre. Rooms are clean and modern. Staff always smiling. Fantastic.

Stayed: January 2018, travelled on business
Thank Kati B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, Executive Assistant at Hilton Frankfurt City Centre, responded to this reviewResponded February 7, 2018

Dear Kati B, thanks so much for your great feedback! It is wonderful to hear, that you had a flawless stay and benefited from our city centre location. I especially love your comments about our rooms & staff and will be more than happy to share them with the team.
We truly hope you'll be our guest again soon! All the best, Emily Bayer

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