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All reviews the main train station travelling by train small shower nice hotel good size first morning a lot of noise hotel is located convenient location room was clean and comfortable coffee machine single room breakfast was excellent business trip christmas market breakfast room steigenberger
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Reviewed July 24, 2018

Amazing staff. Good location vis-a-vis the financial district and Hauptbahnhof. Avoid TanusstraBe (red light area) especially in the evening.

Rooms are good sized and very clean. But the reason why you should stay here is because of the super quality services and amazing staff.

  • Stayed: July 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank rkbahri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded July 27, 2018

Dear rkbahri,

Thank you for your review and the excellent score you gave us. We truly appreciate your excellent remarks on our service and passion for hospitality. We hope you will remember us when you plan your next trip to Frankfurt.

We would be happy to seeing you soon again.

Kind regards
Ruth Schöner
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 24, 2018

I booked 2 room in this hotel for 2 nites and not dissapointed at all.
Room is clean and the size was just right, breakfast was OK
while i stay there, i was so welcome by one of the very sincere bellman (white guy) sorry that i put white guy here because i didnt know his name and when i stay there i only meet 2 bellman (1 is white and the other one is black)

He is soooo sincere that he always say hi and make joke and fun at us... he will not hesitate to help us across the street (as i bring my dad in wheelchair) and he will help us without us asking, Please send our regards to him and how he make our stay more pleasant.

The hotel is kinda old but still clean and good mantain however one of the room i stay (304) have this picture of monalisa, my niece run away from that room as she feel creepy sleeping with monalisa painting looking at her... haha.. but maybe its just her feeling but i think its quite funny to put that big of picture in front of the bed.

But looking at the location and overall room expectation i definetely will stay here again if i come to frankfurt

Ow.. the bed is also so comfortable ! FREE WIFI as well

Stayed: July 2018, travelled with family
Thank Riana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded July 27, 2018

Dear Athink O,

Thank you for your review and the good score you gave us.

We truly appreciate your excellent remarks on our service, you definitely made Kristian's day.

Hopefully you will remember us when you plan your next trip to Frankfurt.
We would be happy to seeing you soon again.

Kind regards
Ruth Schöner
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2018

Excellent location next to min railway station, just a few metres away. Check in OK. Rooms are average size, though my bathroom was quite large, separate shower and bath. Nesspresso coffee machine in the room. The bed was comfortable. My room was at the back of the hotel, so was quiet, but had a small high window looking out onto the back of other buildings. We did not eat diner there, but had a drink in the bar. The head barman was quite offensive needs a lesson in manners. He thought we left without paying, we had gone just a few metres to the reception to ask a question and then came back in to pay, he took offence and made some comments.

The breakfast was very good and a good choice. Check out was fine.

A good central choice of a hotel, but I won’t stay again, your barman lost you the business.

Stayed: June 2018
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded July 27, 2018

Dear Richard P,

Thank you very much for your positive feedback about your stay at our hotel.
We truly appreciate your excellent remarks on the location and your detailled room description.

Thank you very much indeed as well for your understanding, nowadays it happens quite frequently that guests are not as honest as you are, of course we will train in regards to behaviour and manner how to avoid such offending situations.

We are looking forward to welcoming you soon again.

With kind regards from sunny Germany,
Ruth Schöner
Executive Assistant Manager

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Reviewed July 15, 2018 via mobile

The hotel is just across the side street from central station, VERY convenient.

The room is small but not unexpected in Europe. The room was clean and comfortable, not as bad as some described in review. Breakfast is average but decent. Service is excellent! The bellman was very helpful with my bag, he even offered help to walk me across the street, but the train ticket and get on the right train

The blue or red double deck tour buses leave right in front of the central train station. The red express bus (Greg line) starts earlier than listed on website. We got on the express red bus before 9AM.

If you can only make one stop along the way, Paulsplatz it is! The bus stop is just outside the Christmas Market area. Worth getting off the bus and explore the area. Lots of restaurants

Many restaurants just a few minutes walk away from the hotel. KaiserstraBb has many restaurants lining up on both sides.

Overall, if you do not expect luxury at the central train station, this is a reasonable choice.

Stayed: July 2018, travelled with family
Thank Peru201193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded July 18, 2018

Dear Peru201193,

Thank you for your review and the good score you gave us.

We truly appreciate your excellent remarks on our convenient location and that you had an enjoyable and relaxing time with our service team members during your stay. What did you miss during breakfast? The buffet offers more than 80 options and all warm dishes are made freshly, like pancakes, porridge and egg florentine. Your insider feedback is highly appreciated.

Hopefully you will remember us when you plan your next trip to Frankfurt.
We would be happy to seeing you soon again.

Kind regards

Ruth Schöner
Executive Assistant Manager

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Reviewed June 19, 2018

The Hotel is situated close to Frankfurt central station, just across the side road of the stn. The main shopping area is also very close. The pick-up points of local site seeing operators are also just walking distance away. It was clean and pleasant. The room size was ok and comfortable. It had everything that I needed. The breakfast room was very nice and the breakfast itself offered a variety that is expected from a good property in Germany. The front office staff was good and helpful.

Room Tip: Higher floors have good rooms
  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank RajuGhaziabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruth S, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded July 18, 2018

Dear RajuGhaziabad,

We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us from your stay in June.

Your feedback is appreciated a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product.

I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again.

Best regards,

Ruth Schöner
Executive Assistant Manager

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