I have stayed one night in this hotel on a business trip. The hotel itself is ok, mid category, clean. BUT. I travel all around the world, connected my laptop to wifi couple of hundreds or thousand times successfully, so I know how to manage these technical details...The unique password didn`t work, so walked down to the reception and requested a new one. the receptionist started to shout on me, saying, i was wrong, as it had to work, as I was still checked in. and I have to bring down the device and my code and she will show how to do it. i got really pissed off by this tone of voice, and the same time felt ridiculous with such solution. so told her I did not need her support any more.
When checked in, we have asked about checkout time. as we have a corporate contract with the hotel, the checkout time was 11 a.m.
we left the hotel after breakfast, and got back around 10:45, still being checked in. Went to my room, which was cleaned with new bed-linen, towels, everything for the next guest even though all my belongings were still in...
My colleague had the same bad experience, at 9 am housekeeping was knocking on the door, not waited a second and opened it immediately, while she was just out of bed...
Service is really low class, it could be improved big time, the same way as the hotel is being renovated.
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