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All reviewstrafalgar tourfront desk stafffrankfurt airportsubway stationfree internetbreakfast buffetnice hotelnice areaclose to shopsbed was very comfortablepot of coffeehotel is situatedrooms are cleanvisiting frankfurtmain rivercomfortable staya short business stay
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Reviewed March 25, 2018

Stayed here a couple nights for business. Prices where high because of some major expo going on in the city so we didn't get good value for money. The hotel it self is interesting as it is build in some sort of round shape. But is does have a modern feel. the rooms where clean and ok with everything you need. (iron, safe, etc) The shower had a glass door to shield the water but it didn't closer properly so the floor got wet. The bar en restaurant are okay-ish. i did some work in the lobby and during the evening and a couple time there was nobody there to take my order. The restaurant was okay for a meeting over lunch. Grabbing a cab here was a big problem, i asked for help a couple times but staff really didn't got the extra mile to help me out. They pushed a button on a machine and told me to wait outside. That was a miss in my mind. For dinner there are restaurant options nearby and you can get some shopping done in the area as well. also there is a subway station nearby. So i didn't have a great experience, but it wasn't bad either, if staff would up their service levels it would be a nice place.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dutchman02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Personal Assistant at Sheraton Offenbach Hotel, responded to this reviewResponded March 26, 2018

Dear Mr. Dutchman02

Thank you for your stay at the Sheraton Offenbach Hotel and for your time to give us your feedback.
The opinion of our guests is very important to us and is taken very seriously, because only in this way can we improve ourselves.

We are pleased that you liked the location and the design of our house.We are happy to pass on the positive feedback regarding the cleanliness and equipment of our rooms to the housekeeping team.

Unfortunately, we were not able to convince you in all areas. We apologize for the inconvenience caused.
We will consult with the responsible department heads.

We would be very pleased to welcome you again as our guest.

Best regards,

MARIA DITTRICH
Personal Assistant to General Manager and Human Resources Manager
T +49 69 82 999 701 F +49 69 82 999 702
sheraton.com | like us on Facebook | follow us on Twitter | follow us on Instagram

SHERATON OFFENBACH HOTEL
Am Büsing Palais, Berliner Str.111, 63065 Offenbach am Main, Germany

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2018

Stayed on Friday 13th October for one night in a twin room. We stayed there again at the end of our bus tour and it was just as good as our previous stay. Everything you would expect from a 5 star hotel and more.

  • Stayed: October 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Michael-4551
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 10, 2018 via mobile

This hotel has the best Bar Tender! NINA makes the best cocktails and takes very good care of all the guests at the bar ~

The selection at the bar was extensive and the vibe is excellent - I highly recommended it

Stayed: February 2018, travelled on business
Thank desmond c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 26, 2018 via mobile

Stayed here during new years eve for 3 nights. The hotel offers clean and spacious rooms, which seem to be newly renovated (club room on the level floor). The bathroom however was a bit outdated, but overall just fine. They serve a good continental breakfast. The lounge for spg platinum members was very low standard, free drinks but no snacks or sweet pastries. When we were there the steambath was under construction. Price quality rate is good. The hotel is situated near the Frankfurt Airport (abt 20 minutes).

Stayed: December 2017
Thank TravellerR0tterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, other at Sheraton Offenbach Hotel, responded to this reviewResponded January 27, 2018

Dear TravellerROtterdam

We would like to thank you for your stay and your time to give us feedback.

It's nice to read that you feel comfortable in your room and that you find our price quality rate to be good.
We are happy to pass on the positive feedback regarding our breakfast to our kitchen team and apologize for the convenience of the steam bath.
Some changes have been made for our guests.

Snacks are available in our Club Loung during mealtimes.

We will pass on your comments to the responsible department heads in this regard.

It would be a pleasure to welcoming you again.

In the meantime, I wish you all the best,
Warm regards,

Maria Dittrich
Personal Assistant

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Reviewed December 30, 2017 via mobile

Short stay before our morning flight. Room with basic amenities, no coffee and tea facility, small room. Before check out, we noticed that our room not at SPG level as expected even we already member of SPG and booked directly from SPG apps. Hotel is nice and clean by the way.

Stayed: November 2017, travelled as a couple
Thank Salizawati S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Personal Assistant at Sheraton Offenbach Hotel, responded to this reviewResponded January 1, 2018

Dear Mr. Salizawati

Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us.

We regret that we did not match all of your expectations during your stay. We apologize and will discuss the mentioned issues with the responsible department heads.

It would be a pleasure to welcoming you again.

In the meantime, I wish you all the best and a good start to 2018,

Warm regards,
Maria Dittrich
Personal Assistant

maria.dittrich@sheratonoffenbach.com

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